Reviews
IG
IRVIN G.
Sherman Oaks, CA
Saturn SL
Verified
Excellent service
The service is always great. They call to let me know what the problem is, the price and how long it will take to repair. They call when car is ready. Never a problem after a repair and if there is, they fix it.
Recommended
CF
Cynthia F.
Beverly Hills, CA
smart fortwo
Verified
Spoke with Cynthia's husband. He said he was able to call and have his vehicle towed here and it was fixed by the next day. The employees were very honest on what the problem was and he was able to pay over the phone, the whole process was very smooth for a busy man. There was very little hassle, the employees are very trustworthy and straight forward.
Recommended
This review was collected via phone interview by Customer Research Inc.
SE
Sherri E.
Studio City, CA
Acura TSX
Verified
Sherri said the business got her in really quickly.
Recommended
This review was collected via phone interview by Customer Research Inc.
JI
JULIE I.
Studio City, CA
Honda Accord Sdn
Verified
Great service!
The staff is friendly and knowledgeable. They inform you of what needs to be done and what is recommended for the best performance of your car. They do not try selling you anything that does not need to be done.
Recommended
ER
Edwardo R.
Van Nuys, CA
Nissan Sentra
Verified
Edwardo said that Paul is the best guy and the staff are great. He will be sure to return to the business.
Recommended
This review was collected via phone interview by Customer Research Inc.
LG
LEE G.
Van Nuys, CA
Chevrolet Silverado 1500
Verified
Excellent
Thank you for timely, careful help.
Recommended
RK
Richard K.
Sherman Oaks, CA
Honda Civic
Verified
Richard said that he can trust the employees and that they know what they are doing. He said that the service was prompt and when they do something to his vehicle it holds up.
Recommended
This review was collected via phone interview by Customer Research Inc.
BV
Britt V.
Sherman Oaks, CA
Lexus GS 300 Luxury Perform Sdn
Verified
Britt said she's been with this business for over 25 years.
Recommended
This review was collected via phone interview by Customer Research Inc.
IG
Irvin G.
Sherman Oaks, CA
Saturn SL
Verified
Spoke with Lisa. She said the staff provide great service on all their vehicles.
Recommended
This review was collected via phone interview by Customer Research Inc.
KO
Kara O.
Sherman Oaks, CA
Scion tC
Verified
Kara said that the business got her right in and serviced her vehicle in a timely manner.
Recommended
This review was collected via phone interview by Customer Research Inc.
RR
Robin R.
Sherman Oaks, CA
Mercury Mariner
Verified
Robin said the prices are too high.
Recommended
This review was collected via phone interview by Customer Research Inc.
JS
JOY S.
Encino, CA
Ford Escape
Verified
Great....Louis & Paul are informative and good guys!
Got my car in on same day inquiry and got me out and back on the road!! Thank you all!!
Recommended
JS
JUDITH S.
Reseda, CA
Toyota Corolla
Verified
Always a great experience!
Just a routine service visit, but they did it quickly and reminded me that my son’s car is also due for service.
Recommended
JI
JULIE I.
Studio City, CA
Honda Pilot
Verified
Paul's is great!
The guys who work here are very professional yet very friendly. They explain what needs to be done and what it will cost. They have been working with several of my friends for decades. They give very personal service to each person.
Recommended
JS
Josephine S.
North Hills, CA
BMW 3 Series
Verified
Josephine said the service was very good.
Recommended
This review was collected via phone interview by Customer Research Inc.
EH
Eddie H.
Van Nuys, CA
Lexus ES 350
Verified
Eddie said the business provides great customer service.
Recommended
This review was collected via phone interview by Customer Research Inc.
CL
CRAIG L.
Sherman Oaks, CA
Dodge Charger
Verified
Great place to get your car serviced
Friendly and knowledgeable staff who want the best for the cars they work on.
Recommended
LH
Linnea H.
Sherman Oaks, CA
Honda Civic Si
Verified
Linnea said the business was very kind and helpful. They were quick and gave her a discount when asked.
Recommended
This review was collected via phone interview by Customer Research Inc.
DD
DENNIS D.
Sherman Oaks, CA
Hyundai Sonata
Verified
Nice job
As usual, complete, prompt, courteous service. Thank you.
Recommended
KH
KEN H.
Encino, CA
Chrysler PT Cruiser
Verified
Great work - done quickly
I have been going to Paul's for about 20 years. I've sent friends who become regular customers. Never seen a better auto repair shop.
Recommended