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Roadrunner Automotive

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,033 Reviews)
95
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
4
Total ReScores
4.0
ReScore Average
95
Net Promoter Score ®

Business Details

About

We are your one stop shop for all of your auto repair and maintenance needs! We are your one stop shop for all of your auto repair and maintenance needs!

Categories
Auto Repair, Car Maintenance, Auto Maintenance
Contact
(530) 272-8692

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 12:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
12555 Loma Rica Dr. Grass Valley, CA 95945

Affiliations

ASE
ASE - Master Certification
Smog Test - CA
Roadrunner Automotive's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,033 Reviews)

NH
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Nancy H.
Windsor, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2025
verified customerVerified Customer
10
# 1 auto repair
Excellent service -reliable -honest
#1 Automotive Repair Nevada county
Brian H. from Roadrunner Automotive responded on 07/08/2025 07:45 AM

Thank you Nancy for your amazing review! We truly appreciate your business!

The Roadrunner Team

SH
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Shirlie H.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2025
verified customerVerified Customer
10
Quick, clean and efficient
As per usual, they were wuick and efficient
Brian H. from Roadrunner Automotive responded on 07/02/2025 01:03 PM

Thank you so much Shirlie! We truly appreciate your business. 

The Roadrunner Team

MN
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Myra N.
Penn Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2025
verified customerVerified Customer
10
Awesome service
Staff friendly and knowledgeable - facility very clean.
Brian H. from Roadrunner Automotive responded on 07/02/2025 11:00 AM

Thank you so much for the review Myra! We appreciate your business!

The Roadrunner Team

Verified Customer
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
10
Awesome Service!
Just got my truck serviced at their new location! Wow! What an amazing facility they have. Got me in and out super fast and even paid less than what they quoted. I've been a loyal customer for 12 years and I will keep coming back as long as I can!
Brian H. from Roadrunner Automotive responded on 06/26/2025 04:21 PM

Thank you so much for the amazing review and for being a loyal customer for the past 12 years! We're thrilled to hear you enjoyed our new location and that the service exceeded your expectations. It's always our goal to provide fast, honest, and high quality work, and your kind words mean the world to our team. We truly appreciate your continued support and look forward to keeping you and your truck on the road for many more years to come!

The Roadrunner Team

BK
Barbara K.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2025
verified customerVerified Customer
Category: Service
Barbara said they were wonderful and she was very pleased with their service.
Recommended
Brian H. from Roadrunner Automotive responded on 06/26/2025 01:06 PM

Thank you so much for the great review! We're so glad to hear she was pleased with our service. It means a lot to us to know we made a positive impression, and we truly appreciate your support. We look forward to serving you again in the future!

The Roadrunner Team

DG
Dustin G.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2025
verified customerVerified Customer
Category: Service
Dustin said the customer service is second to none and the techs are knowledgeable.
Recommended
Brian H. from Roadrunner Automotive responded on 06/26/2025 01:05 PM

Thank you so much for the kind words! We're thrilled to hear you had a great experience with our team. Providing top-notch customer service and expert care is what we strive for every day, and it means a lot to know that came through. We appreciate your support and look forward to helping you again in the future!

The Roadrunner Team

HB
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Holly B.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
10
Woderful
The visit is always nice
Brian H. from Roadrunner Automotive responded on 06/11/2025 03:01 PM

Thank you so much for the kind words and 5-star rating! We're thrilled to hear that you consistently have a great experience with us. At Roadrunner Automotive, we strive to make every visit a pleasant one, and your support means the world to our team. We look forward to seeing you again soon!

The Roadrunner Team

DF
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Dennis F.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2025
verified customerVerified Customer
9
great service
Service is on time, thorough, and reliable. Plus they are friendly.
Brian H. from Roadrunner Automotive responded on 06/10/2025 09:36 AM

Thank you for the kind words and for taking the time to leave a review! We're glad to hear you had a great experience and appreciate your trust in Roadrunner Automotive. Looking forward to seeing you next time!

The Roadrunner Team

CW
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Cary W.
Nevada City, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
10
Best Automoive Mechanics
Always fair in pricing and with information. Never feel like I am being sold something.
Brian H. from Roadrunner Automotive responded on 06/05/2025 11:27 AM

Thank you so much for the kind words and 5-star review! We truly appreciate your support and are glad to hear that you value our fair pricing and honest service. At Roadrunner Automotive, our goal is always to provide transparent, reliable work without any pressure. We're grateful for your trust and look forward to helping you with any future automotive needs!

The Roadrunner Team

SB
Samantha B.
Nevada City, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
verified customerVerified Customer
Category: Service
Samantha said they were very understanding, flexible with their hours and availability.
Recommended
Brian H. from Roadrunner Automotive responded on 06/02/2025 08:08 AM

Thank you so much for the kind words! We're glad to hear Samantha was able to accommodate your needs. We appreciate your support!

The Roadrunner Team

JK
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James K.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
10
Fast and friendly
My appointment took just as long as I was told when I scheduled. The gal up front helped me figure out what was most important to have repaired and come up with a plan for taking care of the things that could wait a little. They also have excellent financing options.
Brian H. from Roadrunner Automotive responded on 05/15/2025 04:52 PM

Thank you so much for the thoughtful review! We're glad to hear your appointment went smoothly and on schedule. Our team always aims to provide honest, helpful guidance, so it's great to know you felt supported in prioritizing your repairs. We're also happy the financing options were a good fit for you. Looking forward to helping you again whenever you need us!

The Roadrunner Team

SH
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Sarah H.
Penn Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
10
Awesome service!
I happened upon this shop and I'm glad I did! Amazing service and very clean! Will be back!
Brian H. from Roadrunner Automotive responded on 05/15/2025 04:48 PM

Thank you so much for the amazing 5-star review! We're so glad you happened upon our shop and had a great experience. It means a lot to hear that you appreciated our service and cleanliness. We can't wait to welcome you back again soon!

The Roadrunner Team

Verified Customer
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
10
Awesome Service!
The team at Roadrunner is the best!
Brian H. from Roadrunner Automotive responded on 05/15/2025 03:00 PM

Thank you so much for the kind words! We’re thrilled to hear you had an awesome experience, our team at Roadrunner truly appreciates your support!

The Roadrunner Team

Verified Customer
Alta, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2025
verified customerVerified Customer
10
Roadrunner Automotive i highly recommend them
I have been to Roadrunner Automotive a number of times. No complaints at all.
Brian H. from Roadrunner Automotive responded on 05/13/2025 01:17 PM

Thank you so much for the 5-star review and your continued trust in Roadrunner Automotive! We're grateful for your recommendation and are always here to provide you with the best service possible.

The Roadrunner Team

JL
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Joan L.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
verified customerVerified Customer
9
Satisfied
Was scheduled in a timely manner and the maintenance took no longer than their estimate.
Brian H. from Roadrunner Automotive responded on 05/01/2025 11:28 AM

Thank you for your feedback! We're glad to hear you were satisfied with our timely service and accurate scheduling. We appreciate your business!


The Roadrunner Team

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