Route 46 Hyundai

Good morning Mrs. R. Please let me know if you got my message I left you on November 20th around 5:15 pm. Would love to discuss this with you as I mentioned in that message. Have a lovely Thanksgiving if I do not speak with you by then.
Kindly,
Vivian - Service Department
Customer Relations Manager
908.850.0050

It was lovely chatting with you and I thank you for your time. I will keep you posted and appreciate you giving us (and me) a second chance.
Kindly,
Vivian - Service Department
Customer Relations Manager
908.850.0050

Dear Mr. C. We apologize for your recent service experience. I would like to get the vehicle addressed if you are still having issues obviously, if it is something covered under warranty but you will not be charged to diagnosed the concern. I will be reaching out to you to set an appointment for you.
Kindly,
Vivian - Service Department
Customer Relation Manager
908.850.0050

THANK YOU.. You are a delight to speak with.

Vivian

We are sorry that your service experience was unacceptable. In reviewing all of our documentation regarding your service, we agree with you that this is unacceptable. We will be taking steps to correct this situation in an effort to avoid this from happening again. We hope you reconsider your position and if you need anything, please do not hesitate to contact me.
Sincerely,
Vivian - Service Department
Customer Relations Manager
908.850.0050

We are sorry that your experience was unacceptaable.
I hope to speak with you soon.
Kind Regards
Vivian- Service Department
Customer Relations Manager
908.850.0050

Good morning. It seems there maybe some miscommunication regarding your service. I will give you a call to discuss so we can rectify the situation.
Kindly,
Vivian - Service Department
Customer Relations Manager
908.850.0050

Just left you a message since I am not sure what your experience was. Please contact me at your earliest convenience.
Vivian - Service Department
Customer Relations Manager
908.850.0050

I was glad to see you briefly last night when you dropped off your loaner and picked up your vehicle. As I mentioned then I will be giving you a call to see how this can be rectified.
Fondly,
Vivian - Service Department
Customer Relations Manager
908.850.0050

Good morning. My name is Vivian and I am the Customer Relations Manager here at Route 46 Hyundai. I would like to apologize to you for what has happened and also advise you the steps we will take to make this right. I explained this to you in a voice message I left on your phone. I look forward speaking with you shortly.
Vivian - Service Department
Customer Relations Manager
908.850.0050 x 318

It was lovely speaking with you this morning and we look forward servicing your vehicle this Saturday at our service center. We want to make sure your confidence in our dealership has not been shaken. Until then, be safe and keep warm!
Fondly,
Vivian - Service Department
Customer Relations Manager
908.850.0050

Thank you for your time. It was wonderful speaking with you and I look forward seeing you tomorrow morning so we may take care of your vehicle. See you then.
Fondly,
Vivian - Service Department
Customer Relations Manager
908.850.0050

We apologize for the inconvenience this has caused you. I spoke with your service advisor who was very upset and did not know our processes since he has been with us one week. I will be contacting you to restore your faith in us again. We appreciate your patience and understanding in this matter.
Vivian - Service Department
Customer Relations Manager
908.850.0050

I am sorry you had a problem with our phone system.  I will give you my extension and if I am not in my office, leave a message and I will call you back promptly. Recently we have had power outages which effected several systems we have.
Vivian - Service Department
Customer Relations Manager
908.850.0050 x318

My name is Vivian and I am the Customer Relations Manager here at Route 46 Hyundai. I will be contacting you regarding this service. I am sorry you feel this way but this is not how we operate. I was there when you came in to pay and you were very satisfied with service. I just need to understand what happened and why you would say these damaging words. You are one of our loyal customers and we all think fondly of you. I look forward to speaking with you.
Vivian - Service Department
908.850.0050

We are sorry for the inconvenience this may have caused you. I am checking our records to see why or how this could have happened. I will be contacting you once i get this resolved. Thank you.

Vivian - Service Department
Customer Relations Manager
908.850.0050

Lovely to speak with you. As I said my number is 908.850.0050 ext. 318.  When you need anything, please do not hesitate to contact me.
Vivian

So sorry for the inconvenience. Please contact me so we can discuss further. I appreciate the feedback since we truly are committed to making your service experience acceptional.

Vivian - Service Department
Customer Relation Manager
908.850.0050 x318

I would like to hear more about your most recent service experience. I understand the vehicle was towed in for a safety related concern and it appears we corrected the issue and got your routine maintenance up-to-date.

I would really appreciate the opportunity to speak with you to address any concerns you had then and/or may even have now. Thank you in advance.   

My apologies for the delay in getting your Hyundai completed. Although we were able to provide you with a Loaner vehicle, it seems we could have communicated much better with you. I would appreciate the opportunity to continue servicing your vehicle, so please contact me directly when your next service is due. I will ensure you have a much better service experience.

Thank you in advance and I look forward to hearing from you.
 

I remember your situation and my apologies for not being able to remedy it once I learned of it. I recall offering you that workspace back to you immediatley after you moved your belongings but understand why did not accept. I could see you were annoyed and I can appreciate that. Going forward, that will not happen again. Until we get our business center, I will make sure a workspace is provided to all of our customers.

We look forward to the opportunity to providing you with a much better Service Experience in the future. Please feel free to reach out to me at any time. Have a safe, happy & healthy New Year!!!

So happy to speak with you Christina. Look forward seeing you Monday.

Vivian - Service Department