Reviews
Verified Customer
New owners have a bad attitude and bait and switch take advantage approach.
I'll be taking my business elsewhere.
Krista, I pulled the records and our synthetic oil change for your Mercedes did go up a little over $10.00 in the 18 months since we have seen you last. We try to keep our costs down and hate it when we get price increase on things like your specialty oil for your Mercedes. We also always go over pricing Before any work is done to be 100% up front and I understand you decided not to do the work.
We always strive for 100% satisfaction and I would be happy to talk top you if you have any questions.
Regards,
Al Anderson
Still the Owner
Verified Customer
Barry, It sounds like things have always gone well on all three of your cars here. Did you maybe leave us a one star when you meant five???
Thanks,
Al Anderson
Owner
Verified Customer
I know receiving bad news about our cars is never easy.
Our techs are fully certified. We have Master ASE Certified Technicians
From what I understand they were able to diagnose and issue with a timing chain you tried yourself?
Sometimes major repairs like this are better left a certified professional to avoid engine damage.
If I can help in any way please feel free to reach out to me.
Regards,
Al Anderson
Owner
Verified Customer
While we do initial diagnoses without charge, including pulling fault codes for check engine lights, there are times where specific tests need to be run to get to the bottom of the problems. When this happens we always stop and only run the tests if it is something the customer feels comfortable doing. We understand on a high mileage car a $200 investment may not make sense. If I can help you personally please don't hesitate to reach out to me.
Regards,
Al Anderson
Owner
Verified Customer
I am so sorry you had to give up on your Impala. I know it had a lot of miles, with a little over 190,000 and we were doing what we could to help keep it on the road for you. There is a good chance the stop leak you added helped to lead to some of the overheating problems and we recommend customers avoid using it for future reference.
Regards,
Al Anderson
Owner
Verified Customer
When we find a broken item you removed our options are very limited. We assure you if we break and item we are always happy to replace it. We wish you the best.
Regards,
Al Anderson
Verified Customer
Verified Customer
Vincente, We are happy to help if there is something we can do. I sent you an email and tried your phone several times. Please feel free to contact me personally.
Al Anderson
Owner
Verified Customer
Lee,
Thanks for taking the time to respond to the Sure Critic Survey. We know when a car gets to the end of its life and a diagnosis of an engine being worn out is given it is never easy for any of us. While the vacuum line you are seeing is one that is no longer needed, the EGR gasket is something we would be more than happy to help you with.
We also are more than happy to help you with a Used Car Inspection as we all go through the process of saying good bye to this car and helping you find a great one to replace it with.
Regards,
Al Anderson
Owner
Verified Customer
Don, Let me start by apologizing for getting a grease stain on your car. Even on a big job like this it shouldn't have happened and I am sorry.
On the Navigation, I thought this was discussed, but we would be happy to pick up the car and get it cleaned and get the Navigation set.
Brandi also mentioned a concern with a Friends and Family discount and that did get applied, Elise took 10% off of the labor and did $75.00 off the part.
Please let me know what I can do to help.
Regards,
Al
Verified Customer
Matthew, As I recall, our price we quoted was much lower than the other shops you had looked at and we went ahead and rechecked your complete electrical system and charged your battery for free. I hope you understand we can’t compete on price with someone who works out of their garage at home. I am happy to hear your family friend was able to save you some money doing the repair in his garage.
Regards,
Al Anderson
Verified Customer
Lawrence, Thanks for bringing your car back in so we could do the additional tests. It sounds like we are making good headway at this point and am looking forward to having a 100% fix for the starting issue we have experienced.
Regards,
Al Anderson
Verified Customer
We know it has been a frustrating experience since you purchased the truck from a friend and we are sorry about that. If we can assist you with your check engine light we are more than happy to. Feel free to reach out to me personally, Al Anderson (303)872-0007
Verified Customer
Drove my car home, and the AC was STILL not working properly. I have a hard time believing that they even drove my car to experience the actual problem I described to try and resolve it. Let alone driving it to ensure it actually worked before telling me it was fixed. I will not be bringing any of my cars back to Japanese Specialists. I was highly dissatisfied, especially since several of my family members (including myself) have been customers here for a long time. I won't recommend this place or be returning.
Maddie,
We are all saddened to hear we didn't solve your concnern with regard to your A/C. As you mentioned in an effort to try and duplicate the problem we drove and ran your car low on fuel. I also understand Elise called to make sure you were happy several days after the repair and offered to pick up your car to do everything we can to help.
Please accept our sincere apology and know we are willing to do whatever we can to help.
Regards,
Al Anderson
Verified Customer
Hello Christine,
We appreciate your survey. We are glad we could be so expedient on the diagnosis. We apologize for leaving your lights on. All said though, we are not sure if you meant to give us a one star review considering that you were given an affordable estimate in a timely fashion for free. If you are concerned with the level of service you received please call Al or Ryan at 303-781-4313.