The Auto Station

Dan,
We dropped the ball on this and I apologize.  We should have found a way to keep your truck plugged in and will make that up to you.  The check for the food was dropped in the mail this morning.

We do a lot of fleet business and we know to meet their unique needs and will make sure we do much better in the future.

Once again we apologize.
Regards,
Al Anderson
Owner

Hopefully our offer helped to correct this.
Regards,
Al Anderson
Owner

Dan,
It does sound like we dropped the ball on your vehicle inspection and for that I apologize.  
Please reach out to my Service Manager, Jamie or me personally and I would be happy to try and help.
Sincerely,
Al Anderson
Owner

Thank you for reaching out to us.  
Please reach out to me persoanlly.
Regards,
Al Anderson
Owner

We take pride in doing a free inspection on every car and many times we can diagnose a car without our customer ever having a bill.  In this case we did need to disassemble the right side of the engine to determine the internal failure and did give you the option before we did the disassembly.  
We always try to keep costs in line but internal engine damage sometimes takes diagnoses dollars.
Regards,
Al Anderson
Owner

Bob,  I am sorry to hear you are having problems.  

Is there a time you can bring the car in for us to take a look at it for you?

Regards,
Al Anderson
Owner

Jerry, We do apologize that it did take two repairs to get your problem 100% resolved and appreciate your patience as we got to the bottom of it.  We also appreciate your years of patronage.
Regards,
Al Anderson
Owner

Michael,  Thanks for the feedback and in this case we totally agree.  We like to pride ourselves in being able to give our customers the best value on all their repairs and in cases like this where we have to buy the parts for the dealership we can't offer the same type of savings we usually do.
We appreciate you coming in and allowing us to give you a free estimate of the needed motor mount repairs.
Regards,
Al Anderson
Owner

Jose, We are sorry to be the barer of bad news in this case to let you know the new alternator you had installed elsewhere was still defective.  I am sure after you invested the time and money on an alternator it is disheartening to learn it was still the root of the charging problems.
Please do keep in mind we are happy to retest the whole system at no charge once you get that alternator re-replaced.  We are happy to do anything we can.
Regards,
Al Anderson
Owner

Sarah, We apologize it took as long as it did to find and get you the used part and we should have been better keeping you in the loop while we all waited.  We have all talked about the communication issue after we got this review and we apologize.
Sincerely, 
Al Anderson
Owner

Pat, We have to appologize since we didn't make any notes on your appointment showing a request for Mobile One.  While our sythetic oil changes, using our bulk sythetic fluids does run $59.95 on many cars, when we have to buy a customer's requested brand of oil many times we can't be as competative.  Also, you mention you wanted 5/20 but if you look at your receipt you will see we use the manufactures required 0/20 oil.  many of the new cars today are requiring this very specific weight to help improve fuel economy. 

We have meet with our staff to try and make sure they know how important it is to notate any mention of request to use non-stocked oils and once again appologize.

ob/Cheryl, I am sorry to hear about your frustration.  If you will send me a VIN#off the other car I am more than happy to work with the manufacturer or our software to see if we can't get this cleared up for you.
We do apologize for any inconvenience it may have caused you.
Regards,
Al Anderson
President/Owner

David,

 

Thanks for taking the time to reach out to us. We all know that details make the difference between an outstanding organization and one that is unacceptable.  We met with the tech and the shop foreman regarding your concerns related to both the oil change sticker and the portion of the courtesy inspection that includes tire pressure and we apologize for an incompleteness.  With regard to wiper blades, I can’t see any record of wiper blades being billed on your invoices and  Jordan couldn’t recall a conversation related to such.  Any additional information you have here would be helpful. 

 

I did pull the estimates since more than minor price fluctuations are uncommon.  Looking at the notes and pricing it looks like when they originally talked to you about a leaking valve cover gasket some months ago they didn’t feel it would be necessary to recommend a complete engine steam clean.  As the leak continued to progress they felt the oil needed to get cleaned off all the engine components to prevent damage/odor.  Our steam cleans including putting the car in the air and pressure washing the engine from all angles to remove as much as the contaminates as possible.  The change in price was primarily the extra work to get the steam clean done.

 

Once again we apologize for missing your oil change sticker and not getting the tires properly aired up.  If you decide to address the oil leak we will go ahead and do it for the early quoted price that didn’t include a steam clean do that for no extra charge.

 

Regards,

Al Anderson