The Auto Station

I know receiving bad news about our cars is never easy.

Our techs are fully certified.  We have Master ASE Certified Technicians

From what I understand they were able to diagnose and issue with a timing chain you tried yourself? 

Sometimes major repairs like this are better left a certified professional to avoid engine damage.

If I can help in any way please feel free to reach out to me.  

Regards,
Al Anderson
Owner

While we do initial diagnoses without charge, including pulling fault codes for check engine lights, there are times where specific tests need to be run to get to the bottom of the problems.  When this happens we always stop and only run the tests if it is something the customer feels comfortable doing.  We understand on a high mileage car a $200 investment may not make sense.  If I can help you personally please don't hesitate to reach out to me.
Regards,
Al Anderson
Owner

Hopefully our offer helped to correct this.
Regards,
Al Anderson
Owner

We take pride in doing a free inspection on every car and many times we can diagnose a car without our customer ever having a bill.  In this case we did need to disassemble the right side of the engine to determine the internal failure and did give you the option before we did the disassembly.  
We always try to keep costs in line but internal engine damage sometimes takes diagnoses dollars.
Regards,
Al Anderson
Owner

You are 100% correct.  We should not have taken your time to train our new employee and we apologize.
Sincerely,
Al Anderson
Owner

I am so sorry you had to give up on your Impala.  I know it had a lot of miles, with a little over 190,000 and we were doing what we could to help keep it on the road for you.  There is a good chance the stop leak you added helped to lead to some of the overheating problems and we recommend customers avoid using it for future reference.
Regards,
Al Anderson
Owner

We are sorry to hear about your experience and are more than happy to look at your truck to see if this is something we can help you with.
Regards,
Al Anderson
Owner

When we find a broken item you removed our options are very limited.  We assure you if we break and item we are always happy to replace it.  We wish you the best.
Regards,
Al Anderson

While we do try to keep our costs down as much as we can we know with highly trained technicians and factory parts we aren't always the cheapest in town.  We will always try to keep our costs down as low as we can for you.
Regards,
Al Anderson

Bob,  I am sorry to hear you are having problems.  

Is there a time you can bring the car in for us to take a look at it for you?

Regards,
Al Anderson
Owner

Vincente, We are happy to help if there is something we can do.  I sent you an email and tried your phone several times.  Please feel free to contact me personally.

Al Anderson
Owner

Lee,
Thanks for taking the time to respond to the Sure Critic Survey. We know when a car gets to the end of its life and a diagnosis of an engine being worn out is given it is never easy for any of us.  While the vacuum line you are seeing is one that is no longer needed, the EGR gasket is something we would be more than happy to help you with.  
We also are more than happy to help you with a Used Car Inspection as we all go through the process of saying good bye to this car and helping you find a great one to replace it with.
Regards,
Al Anderson
Owner

Don,  Let me start by apologizing for getting a grease stain on your car.  Even on a big job like this it shouldn't have happened and I am sorry.
On the Navigation, I thought this was discussed, but we would be happy to pick up the car and get it cleaned and get the Navigation set.
Brandi also mentioned a concern with a Friends and Family discount and that did get applied,  Elise took 10% off of the labor and did $75.00 off the part.
Please let me know what I can do to help.
Regards,
Al

Matthew, As I recall, our price we quoted was much lower than the other shops you had looked at and we went ahead and rechecked your complete electrical system and charged your battery for free.  I hope you understand we can’t compete on price with someone who works out of their garage at home. I am happy to hear your family friend was able to save you some money doing the repair in his garage.

Regards,

Al Anderson

Pat, We have to appologize since we didn't make any notes on your appointment showing a request for Mobile One.  While our sythetic oil changes, using our bulk sythetic fluids does run $59.95 on many cars, when we have to buy a customer's requested brand of oil many times we can't be as competative.  Also, you mention you wanted 5/20 but if you look at your receipt you will see we use the manufactures required 0/20 oil.  many of the new cars today are requiring this very specific weight to help improve fuel economy. 

We have meet with our staff to try and make sure they know how important it is to notate any mention of request to use non-stocked oils and once again appologize.

Lawrence, Thanks for bringing your car back in so we could do the additional tests.  It sounds like we are making good headway at this point and am looking forward to having a 100% fix for the starting issue we have experienced.
Regards,
Al Anderson

David,

 

Thanks for taking the time to reach out to us. We all know that details make the difference between an outstanding organization and one that is unacceptable.  We met with the tech and the shop foreman regarding your concerns related to both the oil change sticker and the portion of the courtesy inspection that includes tire pressure and we apologize for an incompleteness.  With regard to wiper blades, I can’t see any record of wiper blades being billed on your invoices and  Jordan couldn’t recall a conversation related to such.  Any additional information you have here would be helpful. 

 

I did pull the estimates since more than minor price fluctuations are uncommon.  Looking at the notes and pricing it looks like when they originally talked to you about a leaking valve cover gasket some months ago they didn’t feel it would be necessary to recommend a complete engine steam clean.  As the leak continued to progress they felt the oil needed to get cleaned off all the engine components to prevent damage/odor.  Our steam cleans including putting the car in the air and pressure washing the engine from all angles to remove as much as the contaminates as possible.  The change in price was primarily the extra work to get the steam clean done.

 

Once again we apologize for missing your oil change sticker and not getting the tires properly aired up.  If you decide to address the oil leak we will go ahead and do it for the early quoted price that didn’t include a steam clean do that for no extra charge.

 

Regards,

Al Anderson

We know it has been a frustrating experience since you purchased the truck from a friend and we are sorry about that.  If we can assist you with your check engine light we are more than happy to.  Feel free to reach out to me personally, Al Anderson (303)872-0007

Maddie,
We are all saddened to hear we didn't solve your concnern with regard to your A/C.  As you mentioned in an effort to try and duplicate the problem we drove and ran your car low on fuel.  I also understand Elise called to make sure you were happy several days after the repair and offered to pick up your car to do everything we can to help.
Please accept our sincere apology and know we are willing to do whatever we can to help.
Regards,
Al Anderson 

Hello Christine,

We appreciate your survey. We are glad we could be so expedient on the diagnosis. We apologize for leaving your lights on. All said though, we are not sure if you meant to give us a one star review considering that you were given an affordable estimate in a timely fashion for free. If you are concerned with the level of service you received please call Al or Ryan at 303-781-4313.