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Valu Muffler & Brake Auto Centers

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(585 Reviews)
65
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores
5.0
ReScore Average
65
Net Promoter Score ®

Business Details

About

Here at Valu Muffler & Brake Auto Centers we understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us. We know auto repair in Western New York offers you lots of choices, and we aim to provide the kind of caring customer service that will bring you back. Here at Valu Muffler & Brake Auto Centers we understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us. We know auto repair in Western New York offers you lots of choices, and we aim to provide the kind of caring customer service that will bring you back.

Categories
Auto Repair, Repair Shop, Auto Maintenance
Contact
(716) 834-8822

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
1346 Niagara Falls Blvd Amherst, NY 14150
Valu Muffler & Brake Auto Centers' Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(585 Reviews)

VB
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VYSHNA B.
Buffalo, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2025
verified customerVerified Customer
10
Oil change
Great service as usual!
The Team at Valu A. from Valu Muffler & Brake Auto Centers responded on 07/11/2025 09:44 AM

We're delighted to hear that you consistently enjoy our service! Our team strives to keep things running smoothly, much like your vehicle after a visit. If you have any needs in the future, we'll be ready to shift gears and assist you. Safe travels until then!


JD
JACK D.
Buffalo, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2025
verified customerVerified Customer
10
Great service !!
The best place for car care.
The Team at Valu A. from Valu Muffler & Brake Auto Centers responded on 07/03/2025 09:38 AM

We certainly appreciate your high praise! It sounds like we may have a few automotive superheroes in our shop, ready to save the day for your car. We're all about providing the best service, and it's great to know that we've hit the mark. Your car must be feeling like a rock star after a visit!


Verified Customer
Tonawanda, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2025
verified customerVerified Customer
10
5
Excellent
The Team at Valu A. from Valu Muffler & Brake Auto Centers responded on 06/26/2025 09:38 AM

We're glad to hear you had an excellent experience with us! It sounds like we really hit the right note for your auto needs. Your support keeps us fueled up and ready to roll. If you have any future needs, we’re here to help keep your ride running smoothly!


BE
BOB E.
Buffalo, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2025
verified customerVerified Customer
10
Air Conditioning check.
Matt checked for a recharge on the air conditioning in my son’s car and found that the compressor was bad. He replaced it within a day. He is great to work with and all the guys are thorough and reliable for the job they do. Will take all my vehicles there for service.
The Team at Valu A. from Valu Muffler & Brake Auto Centers responded on 06/22/2025 09:36 AM

It sounds like Matt gave your son's car the royal treatment, making sure it was ready to face the heat! We're glad to hear that you found our team thorough and reliable—just like a trusty toolbox. We're ready to tackle all your vehicle needs whenever you bring them in. After all, every car deserves a little TLC!


AA
ATINUKE A.
Buffalo, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2025
verified customerVerified Customer
9
Excellent
Great customer service
The Team at Valu A. from Valu Muffler & Brake Auto Centers responded on 06/08/2025 09:37 AM

We're glad to hear you enjoyed our customer service! Our team takes pride in making sure each visit is as pleasant as a well-tuned engine. If you ever need assistance or have questions about your vehicle, don't hesitate to reach out. We're here to help!


TC
TATYANA C.
Buffalo, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2025
verified customerVerified Customer
10
It was extremely good experience. Thank you!!
It was extremely good experience. I'm so appreciative. Thank you so much!!
The Team at Valu A. from Valu Muffler & Brake Auto Centers responded on 06/08/2025 09:37 AM

We’re glad to hear you had such a good experience! It’s always nice to know our efforts are appreciated. If there’s anything else we can assist you with in the future or if you have any car mysteries you need solved, don’t hesitate to reach out. Driving should be a joy, not a jigsaw puzzle!


SR
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SALLY R.
Buffalo, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2025
verified customerVerified Customer
10
Great place, works with you, fastest turn around
Matt is a really nice guy and funny. He was willing to work with us on price. Dropped off the night before and it was ready the next day. Will definitely go back.
The Team at Valu A. from Valu Muffler & Brake Auto Centers responded on 06/04/2025 09:37 AM

We're glad to hear that Matt made such a great impression! It's always nice when a mechanic has a good sense of humor—after all, laughter is the best oil for the engine of life. We appreciate your trust in us and look forward to your next visit. Safe driving until then!


JW
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james w.
Buffalo, NY
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/31/2025
verified customerVerified Customer
6
Very satisfied
Was very satisfied with their work. Will be using them again.
The Team at Valu A. from Valu Muffler & Brake Auto Centers responded on 06/01/2025 09:37 AM

We appreciate you taking the time to share your experience. It's great to hear that you were satisfied with our work! We’re looking forward to assisting you again. Rest assured, we’ll be here with our trusty tools and a sense of humor ready for our next adventure together.


Verified Customer
Tonawanda, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2025
verified customerVerified Customer
9
Jeep
Excellent t service
The Team at Valu A. from Valu Muffler & Brake Auto Centers responded on 05/31/2025 09:44 AM

We appreciate your feedback and are delighted to hear that you had an excellent experience with our service. It's our mission to ensure everything runs smoothly, just like your vehicle after a visit to Valu Muffler & Brake! If there's ever anything more we can do for you, feel free to reach out. Safe travels!


Verified Customer
Anniston, AL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/22/2025
verified customerVerified Customer
0
5 day wait period with no price and car still not fixed
Went to get a part changed regardless if I have an appointment or not. If a customer calls checking on a their car. The phone operator should not have any emotional distress towards simply answering my question. We went back and forth about how I’m not a mechanic and my scan tool don’t tell him what’s wrong with the car. And they are changing the very same part and code pop up on his end. Now he looks like a cornball because I was right. And I was simply asking what’s the taking 5 days for something that I can do myself if was back home. I’m too far from home to be dealing with rude people. I care less about going back
The Team a. from Valu Muffler & Brake Auto Centers responded on 05/27/2025 09:10 AM

We truly appreciate you taking the time to share your experience. It sounds like your visit didn’t go as smoothly as a well-oiled machine, as I stated to you when you dropped off the vehicle,  we were booked solid that week and you did not make an appoinment thus you were not on our schedule but if you leave it with us we would squeeze you in which you agreed.. when the vehicle was ready we called you you came and picked up your car the vehicle was in desperate need of other work especially the safety issue regarding the vehicle's rear brakes that were not stoping the vehicle and non-functional but you told us that you were going to drive the vehicle back to Alabama and fix them there yourself and for that we had to have you sign the release letting you know how the vehicle was not safe on the road especially driving it a 1000 miles at highway speeds.. in the future, making appointments is always your best bet so your vehicle can be repaired and returned to you in a much faster time frame ..   Safe travels out there! Thank you Matt  Valu Auto 716-834-8822


Verified Customer
Buffalo, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
verified customerVerified Customer
10
Very helpful
They did very good work and were more insightful then my regular mechanic.
The Team at Valu A. from Valu Muffler & Brake Auto Centers responded on 05/21/2025 09:37 AM

We appreciate you taking the time to share your experience! It's great to hear that our team provided you with insightful service that stood out from your usual mechanic. If we can help you tackle any future automotive challenges, just give us a shout.


SM
Sherry M.
Buffalo, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2025
verified customerVerified Customer
Category: Service
Sherry said the time it took, communication, and the efficiency of it all.
Recommended
The Team at Valu A. from Valu Muffler & Brake Auto Centers responded on 05/21/2025 09:37 AM

We appreciate you sharing your experience with us! It sounds like we hit the trifecta of time, communication, and efficiency. We believe in getting you back on the road without the usual headaches—or as we like to call it, Pit Stop Perfection. If you need anything else, just let us know!


RA
RICK A.
Buffalo, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
10
Rick A
Great service, the guys do really good work.
The Team at Valu A. from Valu Muffler & Brake Auto Centers responded on 05/16/2025 09:37 AM

We appreciate you taking the time to share your experience! It’s fantastic to hear that you found our service top-notch and our team hard at work. We always aim to keep things running smoothly—just like the cars we service. Thanks for choosing us!


JT
John T.
Snyder, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2025
verified customerVerified Customer
Category: Service
John said they do good work.
Recommended
The Team at Valu A. from Valu Muffler & Brake Auto Centers responded on 05/10/2025 09:38 AM

We're glad to hear that you think we do good work! Our team takes pride in keeping things running smoothly, kind of like a well-oiled machine—but without the squeaks. If there's anything else we can help you with, don't hesitate to let us know. Your vehicle deserves the best!


SR
Sue R.
Tonawanda, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2025
verified customerVerified Customer
Category: Service
Sue said they were personable and professional. They got the job done in timely manner.
Recommended
The Team at Valu A. from Valu Muffler & Brake Auto Centers responded on 05/10/2025 09:38 AM

We're delighted to hear that our team made a positive impression on you! Being personable while getting the job done efficiently is what we strive for. It's great to know we hit the mark. If you ever find yourself in need of our services again, we’ll be here—ready to roll up our sleeves and keep those wheels turning!

Service Coupons and Posts
We think "amazing service" should be our middle name! 😉 Thank you for the love! We promise to keep those wheels turning smoothly. 🛠️🚗 #ValuMufflerAndBrake #AutoCare
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We’re thrilled to hear you had a great experience! 🚗💨 Quick brake changes and fair diagnostics are what we strive for. Thank you for choosing us—your vehicle will thank you too! 😄🛠️ #ValuMuffler #BrakeTime
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We're thrilled you found our service honest and fair! 🚗💨 Matt believes in treating our customers like family. Thanks for the recommendation! Come see us anytime—no smoke and mirrors here! 🔧✨ #ValuMufflerAndBrake #HonestService
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Thanks for the awesome review! We're thrilled to hear you got your car taken care of without the headache 🚗💨. Matt and the team always aim to keep it genuine and kind—no shysters here! 🤝 Come back anytime! #ValuMuffler #CustomerService
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We're thrilled to hear you trust our team at Valu! 🚗💨 We take pride in earning that trust—it's like finding a spare tire in the trunk! 🛠️ Thanks for the kind words! #TrustValu #AutoCareExperts
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We're thrilled to hear you love our crew! 😄 Friendly and helpful is what we aim for – we prefer fixing cars over breaking ice! 🚗✨ Thanks for the awesome feedback! #ValuMufflerAndBrake #TeamWork
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We're thrilled to hear you would recommend us 100%! 🎉 Our team loves delivering top-notch service at prices that won't break the bank! 🛠️ Thanks for trusting Valu Muffler & Brake Auto Centers. #CustomerSatisfaction #AutoCare
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Thanks for the awesome review! 🚗 We're thrilled to be your new go-to car place! Our team loves making sure you're in the loop before any work starts. Here's to many more happy miles together! 🛠️ #ValuMufflerAndBrake #CarCareChampions
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We’re turbocharged by your kind words! 🚗💨 Thanks for trusting us with your automotive needs. We strive for great service, and it’s fantastic to know we’re hitting the mark! See you on your next pit stop! #ValuMuffler #GreatService
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We're thrilled to hear that our team made your experience both affordable and enjoyable! 😊 We may not have capes, but we're here to save the day one car at a time! Thanks for choosing Valu Muffler & Brake! 🛠️ #CustomerCare #ValuMufflerMagic
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Thanks for the rave review! 🌟 We're thrilled you enjoyed our speedy service and great prices. We believe in keeping your ride smooth without breaking the bank! 🚗💨 Come back anytime; we’ll be ready to roll! #ValuMufflerandBrake #DrivenByExcellence
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We're thrilled to hear you make the drive to see us! 🚗💨 Your trust means the world, and we promise to keep your vehicle in top shape! Knowledge and great service are what we do best! Thanks for being a valued customer! 🙌 #ValuMufflerAndBrake #TrustThePros
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We appreciate the love! 💖 Fast service and friendly faces are our specialty—like a pit crew for your car! 🚗💨 Thanks for choosing Valu Muffler & Brake, where your ride gets the royal treatment. #CustomerAppreciation #QualityService
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Short and sweet—just like our service! 🌟 Thanks for keeping it simple and giving us a "Great" review! We’re thrilled to keep your ride running smoothly. 🚗💨 #ValuMufflerAndBrake #CustomerLove
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Thanks for choosing us for your oil change! We love getting you back on the road faster than a pit crew at a race. 🚗💨 Can't wait to see you for your next tune-up! #QuickService #ValuMufflerAndBrake
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Thanks for the great review! Matt's like our automotive superhero, always ready to save the day and keep you in the loop! 🚗💨 We're thrilled you appreciate his hard work! #ValuMuffler #AutoHeroes
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We love being your go-to pit stop for repairs! 😊 A smile and top-notch service are priceless, right? Thanks for your kind words! We'll keep the coffee hot and the smiles bright! ☕️🚗 #ValuMuffler #AutoCareWithASmile
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We’re thrilled to be your go-to spot! 🚗 Your trust in us means the world, and we’re all about fair rates and honest assessments. Thanks for the shout-out! We promise to keep you rolling smoothly. 😉 #ValuMuffler #AutoCare
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🌟 Big shoutout to our awesome team member, Matt! 🙌 We love hearing that he kept things speedy and friendly. Ready to hit the road again? We're here to keep you rolling! 🚗💨 #ValuMuffler #CustomerAppreciation
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Huge shoutout to Matt for being the ultimate auto whisperer! 🚗✨ Honesty and thoroughness are his superpowers. We're lucky to have such a friendly face on our team! Come see us for a great experience! #ValuMuffler #HonestyInAutoRepair 🛠️
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🚗 Thank you for the fantastic feedback! We're thrilled to hear you had an awesome experience with us. We promise to keep your car running like a champ! Can't wait to see you again! 🌟 #CarCare #ValuMuffler
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Thanks for the shout-out! We're thrilled to know our all-around service hit the mark. ?✨ Your support keeps our engines running smoothly! Come back anytime—we're always here to help! #ValuMuffler #HappyCustomers
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Thanks for the awesome review! ? We're thrilled Matt could help you out. ? Looking forward to seeing you again for all your car service needs. Remember, we love your car almost as much as you do! #ValuMuffler #CarCareHeroes
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Thank you for trusting us with your truck! ? We’re thrilled to keep it in top gear—no more “uh-oh” moments! Your support means the world to us! ?️ #TruckLove #ValuMufflerAndBrake
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?? Thanks for the shout-out! We love making cars happy and keeping them running smoothly. If your ride could talk, it’d say, “Thanks, Valu Muffler & Brake!” ?️ #CarCare #HappyCars
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?✨ Thank you for the fantastic review! We love turning muffler issues into quick fixes! Matt and our team are always ready to roll. Glad we could help you on short notice! We appreciate your trust and referrals! ?️? #ValuMuffler #CustomerAppreciation
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We're thrilled to hear that your car feels new again! ?✨ Our team prides itself on being friendly and efficient (and maybe a little magical). Thanks for the awesome review! We can't wait to help out again! #ValuMuffler #AutoCareMagic
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Thanks for the fabulous review! We're glad our friendly, efficient service and great prices made your day. ?? Remember, when it comes to your car, we’re here to keep you rolling without breaking the bank! #ValuMuffler #AutoCare
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Thanks for the awesome shoutout! ? We’re thrilled to hear Matt's superhero service is making a difference! ?‍♂️ We're here to keep your ride safe and sound. See you next time for more happy miles! ?? #HappyCustomers #ValuMufflerAndBrake
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We appreciate your shoutout! ?✨ Our team loves giving rust a run for its money! Glad to hear Josh and the crew kept your Subaru happy. Remember, we're always here to help your ride breathe easy! #ValuMuffler #AutoCareExperts
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Thanks for the shout-out! We pride ourselves on keeping your ride running smoothly without breaking the bank. ?? Your support fuels our passion! #ValuMuffler #AutoCare
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Thank you for the fantastic review! We're thrilled to know our friendly team made your experience speedy and enjoyable. ?? Who knew getting repairs could be this fun? Come back anytime for more great service! #ValuMuffler #AutoCare ??
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We’re thrilled to hear you found us helpful and transparent! ?✨ At Valu Muffler & Brake, honesty is our favorite policy (right after fixing those brakes)! Thank you for your trust! #AutoCare #CustomerAppreciation
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?✨ We're thrilled to hear your truck is cruising like new again! Our team loves making rides smoother without breaking the bank. Thanks for the strong recommendation—you're the real MVP! ? #ValuMuffler #RideInStyle
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Huge thanks for the stellar review! ? We're thrilled to hear Matt’s genuine support and updates gave you peace of mind. ?? We’re always here to keep your ride running smoothly! Looking forward to seeing you again. #ValuMuffler #AutoCare
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Thanks for the awesome review! We're thrilled to hear you loved our service and communication. At Valu Muffler & Brake, we believe in keeping your car (and your mind) running smoothly! ?? Come back anytime! #CustomerAppreciation #AutoCare
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Thanks for the awesome feedback! We're thrilled to hear you think we’re great! ?️? Our team is always here to keep your ride running smoothly. Come back anytime—we promise to keep the awesomeness going! #BestService #ValuMufflerAndBrake
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?? Huge shoutout for the kind words! We're thrilled to have kept your family's cars running smoothly for 30 years! Saving you $600? That's what we call a win-win! Thanks for trusting us through thick and thin! #ValuMuffler #AutoSavings
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We're thrilled to hear you enjoyed our service and advice! ?? We're always here to keep your ride running smoothly and your knowledge strong. Thanks for trusting us with your car! #ValuMufflerAndBrake #DrivingHappy
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Thanks for the shoutout! ?? Josh is our automotive superhero! ?‍♂️ Thrilled to hear your ride is cool and comfy again! We're always here to keep you on the road with a smile. Thanks for choosing Valu Muffler & Brake! #AutoMagic #ValueYouCanTrust
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We're thrilled to hear Matt worked his magic on your car! ?✨ It’s our goal to keep you informed and smiling while we tackle those auto woes. Thanks a bunch for your kind words—can’t wait to see you again for a tune-up! ?️? #ValuMuffler #CustomerCare
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Thanks for the stellar review! Our team loves putting smiles on faces while keeping your ride in top shape. If your car could talk, it’d say “Thank you!” ?? We're here whenever you need us! #ValuMufflerAndBrake #AutoCare
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?✨ Thanks for the thumbs up! We're thrilled your car is back on the road and running smoothly. If it starts to misbehave again, just remember—we've got the tools and expertise to tame it! ?? #ValuMufflerAndBrake #HappyDriving
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Thank you for the kind words! ?✨ Our team is always ready to shine brighter than your brake lights! We're thrilled to hear you had a great experience. Come back anytime for more friendly service! #ValuMufflerAndBrake #CustomerAppreciation
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Thanks for the 5-star review, Christian! We appreciate your loyalty and trust in our team. Friendly service and reasonable prices are what we're all about. ?? #ValuMuffler #CustomerAppreciation
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Thanks for the 5-star review! ? We're thrilled to hear that Matt provided you with great service and options. Happy to know your vehicle runs better. #CustomerSatisfaction #ValuMuffler
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Thanks for the 5-star review, Amanda! ? We're thrilled that you enjoyed our personable staff and quick service. ? Looking forward to seeing you again soon! #CustomerAppreciation #ValuMuffler
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Thank you for the kind words! It's great to hear that you had a wonderful experience with our team. We appreciate your support and look forward to your next visit. ??️ #CustomerAppreciation #ValuMuffler
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Thanks for the 5-star review! Quick, friendly, and affordable is what we aim for. We're glad you had a great experience with us! ?? #ValuMuffler #HappyCustomers
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Thanks for the wheelie kind words! ? Our team loves going the extra mile to keep our customers happy. Your support means a lot to us! #CustomerSatisfaction #ValuMufflerBrake
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Thanks for the love, Cheryl! ? Our team is always here to keep you smiling, in person and over the phone! ? We appreciate your support! #CustomerAppreciation #ValuMuffler
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Thanks for the love, Tommy! ? We're all about making sure you and your ride get top-notch care without breaking the bank. ?⚙️ We'll always be here for you! #CustomerSatisfaction #TeamValu
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Thanks for the kind words! We always strive to provide top-notch service. ? Your support means a lot to us! #CustomerAppreciation #ValuMuffler
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Thanks for the 5-star review! We're thrilled to hear that our service was quick and efficient. ? We appreciate your support! #HappyCustomers #ValuMufflerBrakeAuto
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Thanks for the 5-star review! ? We're thrilled to hear you had a speedy and pleasant experience with us. Your support means a lot! #CustomerSatisfaction #ValuMuffler
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Thanks for the kind words! ? We're glad you had a great experience with our team. We'll make sure to pass on the compliments! ?️ #ValuMuffler #HappyCustomers
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? Thank you for the 5-star review, Horacio! We're thrilled to hear that our team provided speedy and friendly service. We truly appreciate your support! ??️ #CustomerExperience #ValuMufflerBrake
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Thanks for the 5-star review, Serena! ? We're thrilled that you had a great experience with us. Your recommendation means a lot! ? #HappyCustomers #ValuMufflerBrake
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Thanks for the 5-star review, Jim! We're happy to hear you're satisfied with our service. ? We appreciate your recommendation and look forward to assisting you again. #HappyCustomers #ValuMufflerBrake
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? Thank you for the 5-star review, Jim! We're thrilled to hear that you enjoyed our prompt service and attention to detail. We appreciate your feedback and will work on getting more staff to keep up with the demand. #CustomerService #AutoCare
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