When you bring your car to one of our West Automotive Group locations you’ll receive the best automotive and transmission repairs in the area. We understand you rely on your vehicle, so you expect it to be restored to top driving and safety conditions. You also expect prompt service and a fair price. You should expect these things! You When you bring your car to one of our West Automotive Group locations you’ll receive the best automotive and transmission repairs in the area. We understand you rely on your vehicle, so you expect it to be restored to top driving and safety conditions. You also expect prompt service and a fair price. You should expect these things! You should also know that West Automotive Group’s facilities have been meeting these expectations for many years since we first opened back in 1993. That’s probably why we enjoy so much repeat business! All of us consider our facilities to be the finest auto repair and transmission service providers in all of San Diego County ...more
Verified CustomerThank you for taking the time to leave us a thoughtful review and for recognizing our team's responsiveness and commitment to customer service.
We also appreciate your honest feedback. Our goal is to identify any issues that could affect your vehicle's safety, reliability, or performance and to present all of our findings so you can make an informed decision. We understand that not every recommended repair needs to be completed immediately, and we agree that it's important to clearly distinguish between items that require prompt attention and those that can reasonably be planned for a future visit.
Your suggestion about providing a prioritized list of recommended services with a timeline is excellent, and we'll share it with our team as we continue to improve the customer experience. We always want our customers to feel informed, never pressured, and confident that the decision on when to proceed with repairs is theirs.
Thank you again for trusting us with your vehicle. We appreciate your business and look forward to helping you with your future maintenance and repair needs whenever you're ready.
When I picked up my vehicle another representative explained the service provided and then the service I rejected. While the rejected service is needed, I actually can wait a few months and save up for that work. I'm not wealthy so I would've appreciated being told that originally. Maybe to the representative the service was required but I disagree as it was not an immediate safety concern and I understand that over time can result in tire wear or another wheel alignment if I don't get the work done.
It's my choice and that is how it should've been presented. I don't fault the representative as he seems to be an over achiever and cares about providing good Customer Service.
I would've also appreciated a list of services that need to be done with a timeline. This allows me to save up and have work done over time.