Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

432 Reviews

97% Would Recommend
Latest Review 6 days ago

Reviews


GR
Giovany R.
Glenn Dale, MD
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/07/2018
Not as honest as expected.
I phoned the business on Monday and set my appointment for a state inspection for Wednesday the same week at 1:00. Asked about the price and was told $80 over the phone. An inspection at loudicrously long times would be at most an hour. I waited for 3 hours and some change in the lobby. However I was surprised to see a failure mark due to a removable steering wheel cover on top of the tints and an extra charge after the fact for checking my window tint.
Danny W. from White's Auto Repair responded on 11/09/2018

Sorry that you felt your visit with our shop was not to your liking.
But let me add that you were told on the phone originally that are base Maryland State Inspection was $88. You were instructed to drop vehicle off at 1:00 do to our work load (you chose to wait, but were still informed that it would be approximately 3 hours). You were also informed upon arrival that you had tint on your windows and that would cause you vehicle to fail and it was an additional $20. (Which Service Manager waived) Upon road test of vehicle when turning steering wheel cover would turn and vehicle would still go straight. This causes a safety issue, hence rejection. The extra charge (which again was waived) is due to additional State approved equipment required to perform testing.  


JM
Jonathan M.
Lanham, MD
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
Excellent
Your place is great because it is clean the service is great and all 5 of the staff I met was friendly. I will do business here going forward. I will alert me friends as well.

DY
Daniel Y.
Glenn Dale, MD
Mercedes-Benz SL-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018
Honest, Reliable, Resonable Services
I have been talking my three Mercedes Benz’s to Whites Auto. I always get honest advice, reliable service repairs and reasonable estimates and prices.
I told my dealer good bye years ago.

TS
Tony S.
Lanham, MD
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018
Honda CRV
The organization, work, and communication to get the repairs needed were all done very well.

CS
Charlene S.
Glenn Dale, MD
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018
Feels like family!
Great service for three generations of family! We keep coming back because there isn't a better place!

DP
Diane P.
Bowie, MD
Toyota Yaris
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018
Honestly
White's staff do not try to sell you what you don't need. They are only going to sell services that need to be done to your vehicle.

JM
Justin M.
Upper Marlboro, MD
Mercedes-Benz E-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018
Best service ever !!!!
Man they did more than exceeded my my expectations, I will forever considercthis shop family and will recommend any and everyone here, all the staff were helpful, knowledge and friendly during my entire experience

Verified Customer
Glenn Dale, MD
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018
Very Honest
White's Auto helped fix my check engine light honestly and at a very affordable price. Highly recommend.

AB
Andy B.
Queen Anne, MD
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Andy said the service was done in a timely manner. He had no problems with his service.
This review was collected via phone interview by Customer Research Inc.

KS
Kellen S.
Greenbelt, MD
Chevrolet Captiva Sport Fleet
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
Great Customer Service
Very friendly environment and I always walk away satisfied with the work. Highly recommended

PW
Pearl W.
Glenn Dale, MD
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018
Great Service
No long waits before you’re seen. Everyone personable and polite. Staff explains everything to be done.

Pearl W.

MA
Mike A.
Bowie, MD
Saturn Aura
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Mike said his overall experience was good. They were very responsive and helpful in helping him understand the problem, and what it would take to fix it.
This review was collected via phone interview by Customer Research Inc.

KB
Kelly B.
Bowie, MD
Acura TSX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018
Amazing Service!!!
Personable customer service. Honest car maintenance and repair recommendations. Work is done right, and in a timely matter.

NT
Ngu T.
Upper Marlboro, MD
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/15/2018 Category: Service
Ngu said the service was good, but he didn't expect for it to cost so much.
This review was collected via phone interview by Customer Research Inc.

JP
Julie P.
Edgewater, MD
GMC Yukon XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Spoke with Dave. He said they were pleased with the visit.
This review was collected via phone interview by Customer Research Inc.

TL
Tommy L.
Glenn Dale, MD
Cadillac SRX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
great service
The employees are very professional and knowledgeable. Very please with service.

WF
Wendell F.
Lanham, MD
Chevrolet TrailBlazer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/31/2018 Category: Service
Wendell said the service price was not what he expected. The employees were pretty nice. They were understanding.
This review was collected via phone interview by Customer Research Inc.

MY
Mike Y.
Bowie, MD
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018
GREAT SERVICE
We have been coming to White's Auto for more than 25 years and have always received great service. This is one of the few honest repair shops around. They have great prices and always do a fabulous job on our cars. Totally recommend this shop to everyone!!

RL
Risa L.
Hyattsville, MD
Subaru Impreza Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Risa said the employees were knowledgeable. They provided quick service. The work was fair. The service was done under budget.
This review was collected via phone interview by Customer Research Inc.

LG
Louis G.
Cincinnati, OH
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Louis said the service is good.
This review was collected via phone interview by Customer Research Inc.