Extremely Disappointed with the Reliability and Safety of this vehicle
I purchased a 2025 Hyundai Santa Fe Hybrid expecting a reliable and safe family vehicle. Unfortunately, my experience has been extremely disappointing.
Within approximately 36,000 miles and only 18 months of ownership, the vehicle experienced the same serious powertrain failure three separate times. On each occasion, the engine would not start properly, the vehicle would operate only on the battery, and it would go into limp mode. Each incident occurred while I was driving on a highway, including at highway speeds, which made the situation particularly concerning from a safety standpoint.
The vehicle had to be towed each time and remained at the dealership for almost a week during each occurrence. Having the same major problem happen three times on a relatively new vehicle raises serious concerns about the underlying reliability of the vehicle and whether the root cause has actually been resolved.
I am especially disappointed because Hyundai advertises a substantial warranty, and I expected a vehicle with this level of warranty coverage to provide dependable transportation. Instead, I have spent significant time dealing with breakdowns, towing, dealership visits, transportation issues, and repeated attempts to resolve the same problem.
For me, this is no longer simply an inconvenience—it is a safety and reliability issue. A vehicle that unexpectedly loses normal engine power and enters limp mode while traveling on a highway can put the driver and others on the road at risk.
I hope Hyundai takes these repeated failures seriously and provides a permanent resolution. Based on my experience so far, I would strongly encourage potential buyers to research the Santa Fe Hybrid's powertrain reliability and consider these issues carefully before purchasing.