AR

Adam Ritch

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.6

(270 reviews)

69

Reviews of Adam Ritch

DS

DAN S.

Hayden, ID

04/20/2024

Verified Customer

9

Category: Service

Service review

Best experience i have had in a long time ,
This having only one service technician for all my work is fantastic- nothing is wrong or left out an the communication flow is great -

Katrina S. from Mike White Ford of Coeur d'Alene responded on 04/21/2024 07:56 AM

Hi, Dan! We're delighted to hear that you had such a fantastic experience with our service technician. We strive to offer streamlined service and effective communication to our customers. It's gratifying to hear that all your needs were met with excellence. Thank you for taking the time to share your positive feedback!

Employees worked with

Service Advisor

Verified Customer

Coeur D Alene, ID

12/19/2023

Verified Customer

9

Category: Service

I have enjoyed my last three days there -,

I always come back for service on my trucks

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/28/2023 12:38 PM

Thank you for being a loyal customer! We appreciate your trust in us and are proud to be a part of keeping your vehicles running for many years to come. If there's anything else we can do, please don't hesitate to let us know.

Employees worked with

Service Advisor

KM

KARLA M.

Coeur D Alene, ID

07/14/2022

Verified Customer

9

Category: Service

Service

In the short time after buying our used 2016 F-150 we had some electrical issues and our back-up camera worked only sporadically. We had to take two trips in for the electrical fix, and another to replace the back-up camera. While it was frstrating for us, that applied to the mechanics too. The extended warranty took care of our expenses and provided "loaner vehicle" too. Now our P/U seems almost new and we are happy with it. The frustrated service guys, Adam in particular, hung in there with us and delivered. Thank you Mike White Ford. You are earning our future business.

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/26/2022 02:12 PM

Karla, we hear your frustrations! It feels awful when things go wrong soon after people purchase a vehicle, but we're so glad that the extended warranty worked exactly in the manner in which is was designed. Our service team is so pleased that we were able to get everything taken care of for you! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

WC

WILLIAM C.

Careywood, ID

01/05/2022

Verified Customer

9

Category: Service

Great people

They were professional and did what they told us they would do on time and a little bit before so appreciate all the help

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/07/2022 01:21 PM

William, thank you for the great review! We're so glad that you had a good experience with our team! We look forward to serving you again in the future!

Employees worked with

Service Advisor

LK

LAURA K.

Hayden, ID

12/30/2021

Verified Customer

8

Category: Service

Long wait for appointment paid off.

I had to wait at least 2 months for an appointment for the recall that I was notified about. I was told when I made the 9:45 AM appointment it would be a short one as the service folks would do an inspection and then order the parts needed, if any. So I arrived with some means of keeping me busy only to find that it would be well into the afternoon (3-4 PM) before my car was ready. The replacement parts had already been ordered prior to my arrival as I was told they hadn't had a car NOT needing replacement parts. So I returned home calling my husband rather than wait on the courtesy car. My vehicle was finished by 4 PM so I again returned to the dealership to pick it up for no charge. Hopefully all will work well. Time will tell.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/31/2021 02:10 PM

Laura, thank you for the positive review. We're sorry about the miscommunication regarding the time line, but we're glad that we were able to take care of the issue. Please reach out and let us know if you need any additional assistance! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

CD

CHARLES D.

Spirit Lake, ID

10/04/2021

Verified Customer

8

Category: Service

Service Dept

Great service, great price but didn't receive the free car wash coupon like last time.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/05/2021 02:48 PM

Charles, we're glad that you enjoyed your service. We apologize that you didn't receive your coupon but we'd like to make it right. Please reply to this review with your mailing address and we'll drop a coupon in the mail for you. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

TH

TED H.

WA

Ford F350

06/11/2021

Verified Customer

Category: Service

Friendly

I usually am very happy with my experience at Mike White, but this time they fell a little short in my opinion. I was scheduled for 7:15 and I was there at about 7:05. I handed my truck off and was told that it should be done at noon. What??? It was there for a light assembly under the hood that was literally a 5 minute or less repair. To top it off, I wasn't told that the truck needed to be there that long and since it was such a small repair and a first thing in the morning appointment, I wasn't prepared to wait that long or leave the truck there. after sitting in the lounge for almost an hour, I decided I would cancel the repair and leave. I went in and told them I needed the truck so I could leave because I wasn't prepared to sit there half the day. I was told the mechanic was going to show up at 8:00 and that would be his first job. Finally the truck was done a little after 9:00. I didn't end up there until noon, but I was there over 2 hours for a small repair and was told it was going to take 5 hours. I understand that it may not be the first repair, but I should have been told there was a time frame repair so I would not have been blindsided.

Recommended

Employees worked with

Service Advisor

JH

JULIE H.

Potlatch, ID

01/31/2021

Verified Customer

Category: Service

On time service

I recently bought a new vehicle at Mike White Ford and I love it. Unfortunately my service engine light came on and the part that was needed was not in stock so they scheduled another appointment for me. The day of that appointment they were ready for me when I arrived and got the job done.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/01/2021 02:45 PM

Julie, thank you for the good review! It's never fun when things come up with new vehicles, but we're so glad that we were able to get the part back in stock and get you back on the road as fast as we possibly could! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

KW

KAREN W.

Hayden, ID

12/18/2020

Verified Customer

Category: Service

good service

Very professional service. thank you. Had some minor repairs done. took a few hours longer then initially was told, but turned out well.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/21/2020 03:06 PM

Karen, thank you for the good review! We're so glad that we were able to take care of your vehicle and get you safely back on the road. We're sorry that it took longer than we expected, but we appreciate your patience and understanding! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Post Falls, ID

10/25/2020

Verified Customer

Category: Service

Very helpful service

Service center was very pleasant I am very glad to have chosen them. Only 4/5 stars because of lack of mask in the waiting area (everyone in service area was wearing masks). Greeting gentleman, though nice, no mask.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/26/2020 04:52 PM

Anonymous, thank you for the good review. We're very glad that you found your overall experience to be pleasant. We're sorry the confusion regarding masks. In between the Panhandle Mandate being lifted and the CDA mandate going into effect, there was some miscommunication on what was required and what wasn't. Mask requirements have been clarified and adjusted. It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

LT

LARRY T.

Athol, ID

09/07/2020

Verified Customer

Category: Service

Friendly & quick

After I had my truck towed to White Ford, they got on it quickly and in two days had it back on the road for me .

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/08/2020 02:56 PM

Larry, thank you for the 5 star review! We're so glad that we were able to get your truck back on the road quickly and safely! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

RL

ROBERT L.

Airway Heights, WA

06/12/2020

Verified Customer

Category: Service

No issues

Service was friendly and professional. All issues were fixed for the amount of money I expected to pay. Only minimal issue was that they told me everything would be done by noon, when that was when all the diagnostics were completed with the actual repairs taking another couple hours. All other communication was excellent.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/12/2020 03:07 PM

Robert, thank you for the constructive review! We are always looking at ways to improve and it sounds like the initial communication was the main issue in making your service experience less than perfect. Thank you for letting us know so that we can raise the issue with our team and continuously improve! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Newport, WA

Ford Super Duty F-250 SRW

05/31/2020

Verified Customer

Category: Service

Great Service

Adam did a great job of getting our 2010 F250 serviced and brakes replaced.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/01/2020 08:51 AM

Anonymous, thank you for the great review! We're so glad that we were able to get your F250 serviced and make sure that you've got the brakes that you need! We'll be sure to pass along your kind words to Adam. It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

JW

JORDAN W.

Coeur D Alene, ID

04/30/2020

Verified Customer

Category: Service

Could be better

The time estimate on when your vehicle is supposed to be done could be better, also i stood by myself in the lobby and at no time was I approached by any employee.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/30/2020 04:33 PM

Jordan, thank you for the honest review. We're sorry that we were off on the time estimate for your vehicle and would like to discuss that further. If you'd be open, please call us at (208) 664-9211 and ask for Ed, he's our service manager. In regards to being approached, due to the Corona situation, we are giving our customers extra distance right now and letting them approach us first. We apologize if this came across as unfriendliness. We're just protecting our customers and employees during this difficult time. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

ZW

ZACHARY W.

Saint Maries, ID

03/10/2020

Verified Customer

Category: Service

Free oil changes

Oil change and tire rotation done timely

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/11/2020 03:28 PM

Zachary, thank you for the great review! We're so glad that you enjoyed your free oil change/tire rotation and that it was done in a timely manner. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Rathdrum, ID

05/04/2023

Verified Customer

3

Category: Service

Long wait for appointments

Horn/alarm stopped working shortly after I had an oil change. The soonest appointment was 5 weeks out after that appointment it took another 3 weeks to get the right parts and right before that appointment they called to reschedule my appointment for a week later. The only reason that this is a 3 star review is because the guys in the service department were really nice and friendly.

Employees worked with

Service Advisor

Verified Customer

Rathdrum, ID

03/22/2022

Verified Customer

6

Category: Service

Service engine soon light

The men at the service desk are great. It just seems to take a long time and many trips back to the dealership to get things fixed. We are now waiting for parts. You would think for the cost of repairs the dealership would have parts to fix the issues. This will make the third trip in to fix this issue .

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/22/2022 04:24 PM

Anonymous, thank you for letting us know about this issue. I'm going to have one of my Service Managers look into the situation and see if there is anything that we can do to expedite or improve upon your experience. Thank you for reaching out so that we can work towards improving!

Employees worked with

Service Advisor

NH

NEIL H.

Liberty Lake, WA

03/11/2022

Verified Customer

6

Category: Service

3.5 EcoBoost and Front Differential

3.5L EcoBoost - Cam Phaser Issue - Parts are backordered with no timeline for receipt

Front Differential Bearning Failure - comments that it was the Hub and Spindle Bearings...and customer needed to pay...then found out it was the differential bearings that started the issue. Need to get Hub and Spindle fixed, but should NOT be a customer pay issue as started with differential which is a drive drain component

Employees worked with

Service Advisor

Verified Customer

Coeur D Alene, ID

01/27/2022

Verified Customer

2

Category: Service

Unsatisfactory Customer Service

I had my car towed to Ford. First of all I never got updates about my vehicle that was very frustrating that I was the that would have to call the dealership to get any updates.I got my car back after a 2 months I was never offered a rental car Ian’s I was very unhappy about that. i found out later they don’t offer rentals which is very odd. My car broke down again so I had it towed back u to o th come to find out it was the module that needed to be replaced, the reason my car was there was for the transmission.I have my car back now I just feel they could of done better with keeping me in the loop I wouldn’t go back if I hav one her issues Thank You

Employees worked with

Service Advisor

Verified Customer

Coeur D'Alene, ID

06/05/2021

Verified Customer

Category: Service

Late completion of recall repair

I guess the Pandemic has impacted your repair process, but the repair was not completed as planned.

Not Recommended

Employees worked with

Service Advisor

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