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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Adam Ritch
AR

Adam Ritch

Service Advisor
Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(270 reviews)
69

Reviews of Adam Ritch

MS
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MICHAEL S.
Post Falls, ID
Ford Super Duty F-350 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2020
verified customer Verified Customer
Category: Service
Job Well Done
I have had my fair share of negative experiences with this service department when it was Parker Ford. However, I was assured, by them, they had turned it around. So in one part curiosity and one part convenience , I thought I would give them anther try. They did a great job. So far everything seems ok.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/09/2020 02:51 PM

Michael, thank you for the great review. We're sorry to hear about previous bad experiences under previous owners, but we're very thankful that you gave us the chance to prove ourselves! We're also so glad that you had a great experience! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
AR
Adam Ritch
Service Advisor
Verified Customer
Hayden, ID
Ford Super Duty F-250 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2020
verified customer Verified Customer
Category: Service
fast courteous service
The people at Mike White Ford fixed my truck and delivered it to me when it was done
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/09/2020 02:33 PM

Anonymous, thank you for the 5 star review! We're so glad that we were able to get your truck both fixed and delivered in a fast and courteous manner! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
AR
Adam Ritch
Service Advisor
BH
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BRETT H.
ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2020
verified customer Verified Customer
Category: Service
Excellent customer service
Adam was very helpful and kept me apprised of the repairs. I was able to get my vehicle back on the timeline he laid out. Thank you.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/09/2020 10:56 AM

Brett, thank you for the excellent review! We're so glad that Adam was able to get your Explorer fixed in a timely and thorough manner. We'll make sure to pass along the kudos to him. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
AR
Adam Ritch
Service Advisor
JG
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JERRY G.
ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2020
verified customer Verified Customer
Category: Service
Appointment for Recall
Great communication as always. Very customer friendly, service staff are efficient, friendly, competent and well trained. Rate highly for all those reasons.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/09/2020 10:49 AM

Jerry, thank you for the 5 star review. We're so glad that your recall appointment well and that you enjoyed meeting some of our team members. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
AR
Adam Ritch
Service Advisor
CF
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CHARLES F.
Coeur D Alene, ID
Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2020
verified customer Verified Customer
Category: Service
Good Service and Care of Truck
Mike White Ford called our 2020 Ford Ranger in for its service and they did a wonderful job doing the work.

I could not get the Ford App to work on my cell phone so Tyler Tolley, the salesperson with whom we worked in purchasing the vehicle, worked with both mine and my wife's phones to get the app to work correctly. Everything is fine now after he spent 20 minutes working around two I-phones and a couple of non-technical clients.

If you are in the market for a new Ford, give Tyler a call at 208-660-0570. You will find him to be a very personable individual and willing to go find what you want in a short time. (This recommendation of Tyler was not solicited by him, it is freely given by a past customer of his.)
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/24/2020 09:57 AM

Charles, thank you for your wonderful review! We're so glad that your service went well and that Tyler got the app working properly for you! We'll make sure to pass along your kind words to Tyler. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
AR
Adam Ritch
Service Advisor
DJ
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DAVID J.
Post Falls, ID
Ford F-150
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/17/2020
verified customer Verified Customer
Category: Service
I have an intermittent engine light / see a mechanic warning that they were unable to troubleshoot
on the drive home from the service the engine light came on and remained on for a couple of days. I fear that I am the owner of a lemon

Dave Johnson
775 772 7741
Recommended
Employees worked with
AR
Adam Ritch
Service Advisor
Verified Customer
Airway Heights, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2020
verified customer Verified Customer
Category: Service
convenient for us
always a pleasure
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/17/2020 10:15 AM

Anonymous, thank you for the kind review! We're so glad that you count us to be convenient for you and that you enjoy having you vehicle serviced with us! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
AR
Adam Ritch
Service Advisor
ZW
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ZACHARY W.
Saint Maries, ID
Ford Ranger
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/10/2020
verified customer Verified Customer
Category: Service
Free oil changes
Oil change and tire rotation done timely
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/11/2020 03:28 PM

Zachary, thank you for the great review! We're so glad that you enjoyed your free oil change/tire rotation and that it was done in a timely manner. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
AR
Adam Ritch
Service Advisor
JD
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JASON D.
Post Falls, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2020
verified customer Verified Customer
Category: Service
Efficient and family friendly
Quick service and great prices. Family friendly as well with a family room and changing tables.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/05/2020 09:40 AM

Jason, thank you for the 5 star review! We're so glad that you found our service to be efficient and family friendly! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
AR
Adam Ritch
Service Advisor
TP
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THOMAS P.
Cocolalla, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2020
verified customer Verified Customer
Category: Service
Oil change
Oil change and check Accu-track service warning. They were unable to find an issue in the computer to duplicate the original warning message. Hope it doesn’t happen again and cause damage.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/05/2020 09:37 AM

Thomas, thank you for the 5 star rating. We completely understand your frustration that the issue wouldn't duplicate in the computer. This happens sometimes to our personal vehicles as well, so we completely empathize. However, the next time that the issue happens, please reach our to us and keep us posted. Sometimes these issues solve themselves but if it doesn't, we're more than happy to provide service as needed. Thank you for choosing Mike White Ford.

Employees worked with
AR
Adam Ritch
Service Advisor
LS
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LETHA S.
Hayden, ID
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2020
verified customer Verified Customer
Category: Service
???
everone was so very nice & helpfull
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/11/2020 03:01 PM

Letha, thank you for the kind review! We're so glad that you found our staff to be nice and helpful! That's what we strive for! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
AR
Adam Ritch
Service Advisor
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Verified Customer
Airway Heights, WA
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2020
verified customer Verified Customer
Category: Service
convenient for us
Thank you
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/28/2020 11:01 AM

Anonymous, thank you for the 5 star review! Convenience is key and we're glad that we were able to provide that for you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
AR
Adam Ritch
Service Advisor
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