AM

AJ Mills

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.4

(201 reviews)

52

Reviews of AJ Mills

JH

JIM H.

Fernwood, ID

Ford Super Duty F-250 SRW

02/01/2023

Verified Customer

10

Category: Service

The service department is Top Notch.

Friendly, quick and efficient! I would recommend buying a new Ford from Mike White Ford because of the elevated service experience. They will take care of you!

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/06/2023 02:42 PM

Jim, thank you for the top notch review! We're so pleased that you've had such positive experiences with our team and appreciate your kind words! Thank you for trusting Mike White Ford!

Employees worked with

Service Advisor

SP

STEPHEN P.

Sagle, ID

Ford F350

01/27/2023

Verified Customer

10

Category: Service

Total Fuel System Failure

My F350 Super Duty Diesel experienced a Catastrophic Fuel System Failure. My concern like anyone else was will my $80,000 truck get fixed or ever be the same.
I received a phone call from Chelsea and she explained everything the dealership (service) had done and what the were going to do. I can’t be happier - so far my truck is running great. Also, if you go to Mike White Ford to buy a new vehicle -ask for Curley he is a straight shooter!

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/31/2023 02:38 PM

Stephen, thank you for the 5 star review. We're grateful that you gave us the opportunity to work on your truck and that we were able to assist. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

HW

HELEN W.

Spirit Lake, ID

01/27/2023

Verified Customer

9

Category: Service

Oil change

I was happy with the oil change service. My service rep was polite and eager to help.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/31/2023 02:36 PM

Helen, thank you for the kind review. We're so glad that your oil change appointment was a pleasant experience. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

TF

TIM F.

Coeur D Alene, ID

01/27/2023

Verified Customer

10

Category: Service

Tim F.

I am relatively new to CDA and have been pleasantly impressed with the service I have received from the service department of Mike White Ford. I drive a 2020 Ford Ranger 4+4. My heater recently failed and the service department bent over backwards to get my truck into the shop. Very courteous and professional group of young men. Also a shout out to Lou much appreciated for the shuttle service. Now if you can only get Guinness beer in the waiting area🤔😁.
-Tim F.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/31/2023 02:34 PM

Tim, first of all - welcome to CDA! We appreciate you giving us the opportunity to serve you! We'll take your suggestion to Mike, but I can't make any promises. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

SC

STANLEY OR LESLIE C.

Harrison, ID

01/20/2023

Verified Customer

10

Category: Service

Quickly completed

Very professional

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/23/2023 09:10 AM

Thank you for the 5 star review! We look forward to serving you again in the future!

Employees worked with

Service Advisor

LG

LINDA G.

Spirit Lake, ID

Ford F350

01/12/2023

Verified Customer

8

Category: Service

Fast, Friendly Service

The staff exchanged parts due to a recall. They had my truck back to me in less than an hour. The process was done to my expectation.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/19/2023 03:08 PM

Linda, thank you for the kind review! We're so glad that we were able to take care of your recall and get you safely back on the road. Thank you for your kind words.

Employees worked with

Service Advisor

Verified Customer

Rathdrum, ID

12/31/2022

Verified Customer

5

Category: Service

Not fixed!

I asked to have a vibration investigated. On their advice, I had the motor mount fixed. Unfortunately, the vibration is still occurring.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/04/2023 08:48 AM

Anonymous, thank you for letting us know that the issue wasn't solved. We hear your frustration and hope to be able to find a solution at your re-inspection appointment.

Employees worked with

Service Advisor

HB

HELEN B.

Spokane, WA

12/21/2022

Verified Customer

10

Category: Service

Wonderful Job

I am very happy with Mike White Ford. I enjoy the personnel and appreciate the mechanics and all they do to keep my car in service. Been coming here since Tom Addis Dodge sold. Keep up the great work.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/27/2022 11:12 AM

Helen, thank you for the wonderful review! We're proud of our team and glad that you have had such great experiences with them! We're also thrilled that you've been trusting our team since the Tom Addis days! We look forward to serving you again in the future!

Employees worked with

Service Advisor

JP

JOSEPH P.

Hayden, ID

12/21/2022

Verified Customer

10

Category: Service

Great Job

Everyone was friendly and service was completed faster than expected

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/27/2022 11:07 AM

Joseph, thank you for the great review! Fast and friendly are always two big goals for our service team! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

KJ

KAREN J.

Post Falls, ID

12/10/2022

Verified Customer

10

Category: Service

They Care

I have always been treated with respect. They explain and go over everything that is done to my car. This last appointment the weather was bad. Snowy any icy roads. They came and got my car and delivered it back to me!

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 09:53 AM

Karen, thank you for your kind words. We're always happy to assist during this crazy North Idaho weather and beyond! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

WW

WILLIAM W.

Saint Maries, ID

12/02/2022

Verified Customer

4

Category: Service

Appointment times

It seems as if appointment times have little meaning... Scheduled for a diagnostic time at 930. When checking in was told it would be 2.5-3 hours because they would get to my truck when a tech had time. And that if I had an earlier appointment the time would have been shorter. When coming from 60 miles away would have helped to know that in advance.

Employees worked with

Service Advisor

Verified Customer

Dalton Gardens, ID

12/01/2022

Verified Customer

0

Category: Service

Never again

I have always brought my vehicle here for any type of service needed but never again. $169 diagnostic fee (per item) that is not applied if you have them do the work so right out the gate I had a $350 bill just to have them look at something. Very poor policy imo.

Employees worked with

Service Advisor

Verified Customer

Dalton Gardens, ID

Ford Bronco Sport

11/30/2022

Verified Customer

10

Category: Service

2022 Badlands warranty work

AJ represented the company in the highest regard. Very good w communication and keeping me updated. Ready available w loaner car. He made the situation easier. Appreciated.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:13 AM

Anonymous, thank you for the 5 star review! We're so glad that you had such a positive experience with AJ and will pass along your kind words.

Employees worked with

Service Advisor

RJ

RONALD J.

Hayden, ID

Ford Expedition

11/30/2022

Verified Customer

8

Category: Service

Service and warranty work

All requested repairs were made as well as necessary recalls were done

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:14 AM

Ronald, thank you for the 5 star review! We're grateful that you chose Mike White Ford!

Employees worked with

Service Advisor

SS

STEVEN S.

Sagle, ID

11/30/2022

Verified Customer

9

Category: Service

New windshield and oil change.

The Mike White Ford service team referred me to Reliable Auto Glass and they coordinated the recalibration with the service team. Windshield replace and camera recalibration went well with a scheduled oil change at the same time. It took several hours but I was advised that timeframe beforehand.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:15 AM

Steven, thank you for your kind review. We're so glad that we were able to coordinate your windshield repair and recalibration for you as seamlessly as possible. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

MB

MARTY B.

Saint Maries, ID

11/28/2022

Verified Customer

9

Category: Service

Repair

Good work

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:04 AM

Marty, thank you for the 5 star review! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Post Falls, ID

Ford F450

10/30/2022

Verified Customer

10

Category: Service

Good service

Went smooth

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:45 PM

Anonymous, thank you for the good review! We're so glad that everything went smoothly for you! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

DM

DEBORAH M.

Rathdrum, ID

Ford F250

10/28/2022

Verified Customer

10

Category: Service

A Great, Honest, Quality Companyess

My experience over the last 30 years with his dealership has been excellent.
They are honest, caring, and trustworthy. Their prices for service are equal to any independent auto shops that I have compared. Ford has all the expensive electronic testing devices at their disposal so they can really investigate an engine problem very thoroughly.
I have bought several new trucks here over the years and had them serviced here. This dealership genuinely appreciates a good customer and had treated me exceptionally well with wise advice, honesty, and even discounts when warranted.
I heartily recommend Mike White Ford.

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:31 PM

Deborah, thank you for the outstanding review. We work hard on our team and treating customers the way that they should be treated and we're grateful for incredible guests like yourself. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

Verified Customer

Newman Lake, WA

10/27/2022

Verified Customer

1

Category: Service

Unresolved Issue not being addressed

I came in for a recall appt. I brought up my steering wheel button not working if they can see it that day. So the service rep said it will take whole day if theyre going to see it. I agreed to leave the truck and if I could get a ride. Unfortunately they can only give a ride around the area. So I waited the vehicke until almost 5pm. I went to follow up the service rep and he gave me the key without telling me what they did or did not do. I arrived home assuming everything was taken care of. It wasnt done and they failed to let me know. So i called back and was promised they will call me within this week 10/24-10/28 to schedule when the parts ordered will arrived. I am hoping that they really mean and do what they promised.

Employees worked with

Service Advisor

Verified Customer

Gifford, WA

Ford Super Duty F-250 SRW

10/18/2022

Verified Customer

10

Category: Service

Return of Pre Covid automotive service

I have been having difficulty finding timely service. This visit was refreshingly different. I went in for an oil change and transmission service. Prior to my appointment, a check engine light illuminated. I anticipated having to make another appointment. To my surprise, my concerns were ALL addressed and repaired. I thoroughly recommend Mike White Ford service.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/19/2022 02:48 PM

Anonymous, thank you for your kind words. We're so glad that we were able to take care of both your oil change and check engine light in a single visit. Thank you for choosing Mike White Ford and being part of the Mike White Ford Family! We look forward to serving you again in the future!

Employees worked with

Service Advisor

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