AJ

ALEX JACOB

Hyundai of Wesley Chapel

Overall Rating

4.7

(79 reviews)

66

Reviews of ALEX JACOB

JS

Jacquelyn S.

Orlando, FL

2020 Hyundai Kona

01/28/2022

Service Type: Repair

Verified Customer

10

Category: Service

Great service!

Alex was friendly and extremely helpful and flexible. He was very kind and quickly arranged Lyft rides to and from the dealership for me without hesitation. My car was ready 90 mins after my appt which worked it very well.

PAIGE P. from Hyundai of Wesley Chapel responded on 01/28/2022 12:27 PM

Thank you so much for the 5 Star Review Jacquelyn! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

MM

Matthew M.

Land O Lakes, FL

01/25/2022

10

Category: Service

Excellent Service all around - Alex Jacob

I recently too my vehicle to Hyundai of Wesley Chapel for service and the service was excellent. Alex Jacob was my service point of contact, and the communication was excellent. I was well informed of what was going on and was contacted immediately when my vehicle was finished. Excellent Service.

PAIGE P. from Hyundai of Wesley Chapel responded on 01/26/2022 08:05 AM

Thank you so much for the 5 Star Review Matthew! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

TH

Taylor H.

Tampa, FL

01/25/2022

8

Category: Service

Oil change

Extremely helpful and had great customer service !

PAIGE P. from Hyundai of Wesley Chapel responded on 01/26/2022 08:06 AM

Thank you so much for the 5 Star Review Taylor! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

JR

Justine R.

Holiday, FL

2020 Hyundai Elantra

01/21/2022

Service Type: Repair

Verified Customer

10

Category: Service

Great service

Great service

PAIGE P. from Hyundai of Wesley Chapel responded on 01/21/2022 01:28 PM

Thank you so much for the 5 Star Review Justine! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

Verified Customer

Land O' Lakes, FL

2021 Hyundai Elantra

01/01/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Great service

Customers are treated well by all the guys in the service department. Much better than Lakeland experience. Thanks WC

PAIGE P. from Hyundai of Wesley Chapel responded on 01/04/2022 05:45 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

Verified Customer

Zephyrhills, FL

2018 Hyundai Kona

12/20/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Headlight out

Had to stop in without an appointment because I had a headlight out and they got me in with out too much wait. They always make me feel welcome and are ready to answer all my questions!

PAIGE P. from Hyundai of Wesley Chapel responded on 12/21/2021 06:28 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

BS

Barbara S.

Spring Hill, FL

2022 Hyundai Santa Cruz

12/04/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Exceptional

My parts were in for my towing package but I did not have an appointment. I was treated like gold by Alex Jacob. I expected to be there all day but Alex said he would do his best to get me done in a few hours. He kept his word and I was out in 2 hours. Jacob is very polite and customer oriented. He checked on me several times to see if I needed anything and made sure I was aware of the estimate for the parts and work. I will definitely request Jacob for all my visits.

PAIGE P. from Hyundai of Wesley Chapel responded on 12/07/2021 06:25 AM

Thank you so much for the 5 Star Review Barbara! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

CB

Clifford B.

Zephyrhills, FL

2019 Hyundai Santa Fe

11/15/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Very Happy.

The whole team was great. From checking in to updates on my vehicle to giving me a time to pick it up.

PAIGE P. from Hyundai of Wesley Chapel responded on 11/16/2021 06:37 AM

Thank you so much for the 5 Star Review Clifford! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

Verified Customer

Zephyrhills, FL

2018 Hyundai Tucson

11/05/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Service Wait Room

I have a disability and require taller chairs, Your service area does not provide

PAIGE P. from Hyundai of Wesley Chapel responded on 11/05/2021 09:48 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

BS

Brian S.

Brooksville, FL

2021 Hyundai Sonata

11/01/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

New Car initial service visit

Very friendly service team. Appointment time was respected. All members worked together so you don’t have to wait if your service tech is busy when your car is ready. Service was very timely. Waiting room clean with complimentary coffee.

PAIGE P. from Hyundai of Wesley Chapel responded on 11/02/2021 05:31 AM

Thank you so much for the 5 Star Review Brian! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

CC

Carmella C.

Brooksville, FL

2020 Hyundai Elantra

10/19/2021

Service Type: Repair

Verified Customer

10

Category: Service

Brought car in for recall and software upgrade.

Service personal courteous and professional. Service was quickly done

PAIGE P. from Hyundai of Wesley Chapel responded on 10/20/2021 05:34 AM

Thank you so much for the 5 Star Review Carmella! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

AZ

Arlene Z.

Tampa, FL

2018 Hyundai Sonata

10/15/2021

Service Type: Repair

Verified Customer

8

Category: Service

Good service once I was able to get appointment

The service provided is excellent. The problem is getting an appointment in the first place. Lead time for appointments, even for emergencies, is 4-6 weeks. Labor shortage due to pandemic, parts on back order due to supply chain issues. I really like my Sonata and up until now the dealer’s service has been the best. But if you can get an appointment in a reasonable time frame, it’s hard to rate a 10.

PAIGE P. from Hyundai of Wesley Chapel responded on 10/16/2021 06:17 AM

Thank you so much for the 5 Star Review Arlene! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

Verified Customer

Tampa, FL

2018 Hyundai Kona

10/12/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Service

.

PAIGE P. from Hyundai of Wesley Chapel responded on 10/13/2021 08:52 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

VS

Venita S.

Land O Lakes, FL

2014 Hyundai Sonata

ReScore Review™

10/07/2021

Verified Customer

10

Category: Service

Alex did a great job ?

Alex was very friendly and he did a great job. Communicate very well and also walked me to my car ? ?

Employees worked with

CE

Constance E.

Fort Lauderdale, FL

2015 Hyundai Sonata

10/04/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Pleasant experience

Kept me informed of work needed to be done and the progress as the work continued . Pardon my description of your personnel ("Blue hair lady" unable to recall her name ) but thought you needed to know that in my opinion I found her to be very customer focused with a caring attitude an asset to your company .

PAIGE P. from Hyundai of Wesley Chapel responded on 10/05/2021 06:39 AM

Thank you so much for the 5 Star Review Constance! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

JP

James P.

Ocala, FL

2017 Hyundai Ioniq Hybrid

09/18/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Easy Pezzie

Real simple , you go in , you stay or leave you get notified what is recommended you accept or decline your notified it’s done , you go in you pay you leave SIMPLE !
Thank you !

PAIGE P. from Hyundai of Wesley Chapel responded on 09/21/2021 06:37 AM

Thank you so much for the 5 Star Review James! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

RB

Richard B.

Zephyrhills, FL

2020 Hyundai Tucson

ReScore Review™

09/11/2021

Verified Customer

10

Category: Service

Service

Thank you for reaching out to resolve our issue - that was much appreciated!

Employees worked with

DC

David C.

Lutz, FL

2013 Hyundai Elantra

09/02/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Excellent service!

I found the check in to be fast and efficient. The service performed on my Elantra was outstanding.

PAIGE P. from Hyundai of Wesley Chapel responded on 09/03/2021 04:50 AM

Thank you so much for the 5 Star Review David! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

JA

James A.

Lutz, FL

2019 Hyundai Tucson

ReScore Review™

08/28/2021

Verified Customer

8

Category: Service

Problem solving

The ability to problem solve and offer solutions that are fair to the consumer was appreciated.

Employees worked with

MP

Mai P.

Zephyrhills, FL

2009 Hyundai Santa Fe

08/28/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Awesome experience

Very satisfied with the service

PAIGE P. from Hyundai of Wesley Chapel responded on 08/28/2021 05:47 AM

Thank you so much for the 5 Star Review Mai! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

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