AJ

ALEX JACOB

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(79 reviews)
66

Verified Customer
San Antonio, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
verified customer Verified Customer
Category: Service
Tire pressure maintenance is a must
I visited the dealership to adjust my tire air pressure and the outside greeter asked what service I needed and I said just tire pressure and he immediately said that he would take care of it. Iasked how long and he replied 5 minutes. and then asked if I wanted the car washed. How long? he responded 10 minutes. I said OK.
Exactly 10 minutes later he was back. Car cleaned and tires inflated to proper pressure.
A real pleasure to have a commitment honored. This rating is very well deserved.
Recommended
Employees worked with

NH
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Norman H.
Zephyrhills, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2021
verified customer Verified Customer
Category: Service
All my misunderstandings and concerns were satisfied and explained to me by Alex and the Service Manager
Alex my service tech did a great job and appointment time and duration was also great.
Recommended
Employees worked with

Verified Customer
FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
Great place for an oil change they always wash my car afterwards.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 02/26/2021 12:37 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

Verified Customer
Tampa, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service and staff
Very prompt and professional staff.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 02/19/2021 11:50 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

JW
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Jeffrey W.
Brooksville, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/01/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Service Rep very friendly.
Service fine. Took a while. Asked for detail, nice feature. Surprised to find car was vacuumed also.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/02/2022 08:57 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

Verified Customer
Ridge Manor, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/31/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Good service, long wait to get in.
good service, over 3 weeks to get an appointment.
PAIGE P. from Hyundai of Wesley Chapel responded on 02/01/2022 09:42 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Employees worked with

TH
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Taylor H.
Tampa, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/25/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Went in for oil change
Alex was extremely helpful at the Wesley chapel location. He had great customer service!!
JOHN W C. from Hyundai of Wesley Chapel responded on 01/25/2022 12:01 PM

Thank you for taking the time to fill out the survey! We look forward to helping you in the future! Sincerly, John Cate Service Manager Hyundai of Wesley Chapel.

 

Employees worked with

Verified Customer
Zephyrhills, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/23/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
service review
I had to wait 2 months for the next appointment available! Other than that, great service.
JOHN W C. from Hyundai of Wesley Chapel responded on 01/25/2022 07:00 AM

Thank you for taking the time to fill out the survey! We look forward to helping you in the future! Sincerly, John Cate Service Manager Hyundai of Wesley Chapel.

Employees worked with

AJ
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Ariel J.
Spring Hill, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/12/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Great
Great
PAIGE P. from Hyundai of Wesley Chapel responded on 01/12/2022 01:33 PM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

VS
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Venita S.
Land O Lakes, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
verified customer Verified Customer
10
Category: Service
Alex did a great job ?
Alex was very friendly and he did a great job. Communicate very well and also walked me to my car ? ?

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/06/2021
Service Type: Maintenance
9
Category: Service
The service was great and I will like to say Thank you to the person who Wash and Vacuum my car ??
The Service was great and I will like to say Thank you to the person who Washed and Vacuum my ? ?❤?
PAIGE P. from Hyundai of Wesley Chapel responded on 10/06/2021 12:44 PM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

SD
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Stephen D.
Zephyrhills, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/07/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Courtesy service of new vehicle
Timely service
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/08/2021 05:34 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

SC
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Susan C.
Tampa, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service review
I Always have my Santa Fe serviced here, the staff are always very courteous and informative about what the car needs and costs etc. i usually stay and wait, they have good facilities amd the work is usually done quickly and efficiently
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/27/2021 06:06 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

MF
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Michael F.
Riverview, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/17/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Love the staff and the service.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 04/17/2021 11:23 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

BARRY R. from Hyundai of Wesley Chapel responded on 04/20/2021 12:15 PM

Thank you for taking the time to fill out our survey and choosing Hyundai of New Port Richey as your service center.  We do hope that Alex provided you with 5 star service as he is heavily graded on his surveys. We appreciate you and your business throughout the years and as a token of appreciation I have notated your account with a complimentary oil change that you can use anytime with no expiration date. Please feel free to reach out to me if you have any questions or concerns. Have a great rest of your day.

Attached is a RESCORE 
If you were pleased by my actions and the complimentary oil change
Let us know
My only passing score is 5 stars!!!


Barry Roach
Hyundai of Wesley Chapel
727-385-3301

 

Employees worked with

LF
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Lawanna F.
Zephyrhills, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
They care about the needs and desires of their customers.
I have purchased three cars from Hyundai of Wesley Chapel. Every purchase has been in and out the door with about two hours. This is the first dealership that has ever provided such amazing service, not once but three times. In purchased a pre-owned car and two brand new ones. The services were the same with ask three sales. They are consistent in providing excellent customer service.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 04/17/2021 06:22 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

BARRY R. from Hyundai of Wesley Chapel responded on 04/20/2021 12:12 PM

Thank you for taking the time to fill out our survey and choosing Hyundai of New Port Richey as your service center. We sincerely apologize about the delay in service. That was not our intention. We currently are working on expanding the shop due to the large volume of clients we have gained over the years. We do hope that Alex provided you with 5 star service as he is heavily graded on his surveys. We understand that your time is valuable and for the inconvenience I have notated your account with a complimentary oil change that you can use anytime with no expiration date. Please feel free to reach out to me if you have any questions or concerns. Have a great rest of your day.

Attached is a RESCORE 
If you were pleased by my actions and the complimentary oil change
Let us know
My only passing score is 5 stars!!!


Barry Roach
Hyundai of Wesley Chapel
727-385-3301

 

Employees worked with

RN
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Robert N.
Land O Lakes, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021
verified customer Verified Customer
Category: Service
rescore for Wesley Chapel Hyundia
Thank you for this return email . It shows the survey I filled out was read by a person and answered instead of being just deleted.
Alex did give me good service and i hope this didn't give him a bad rating.
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/07/2021
Service Type: Repair
Category: Service
Decent dealer
I said all I have to say. You can improve on a few things.
The representative at the desk was excellent.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/09/2021 07:18 AM

Thank you so much for taking the time to complete the survey! We look forward to
helping you in the future. Sincerely, Your Hyundai Service Team.

BARRY R. from Hyundai of Wesley Chapel responded on 04/07/2021 07:06 AM

Good Morning Robert,
This is Barry Roach from the Hyundai of Wesley Chapel experience team. I personally wanted to reach out to you and apologize about the cleanliness of the vehicle when you took delivery after service. That was not our intention. We understand that your time is valuable and for the inconvenience I have notated your account with a complimentary mini detail(wash/vac/windows/tires) that you can use at your leisure. We do hope that Alex your service advisor provided you with 5 star service as he is heavily graded on his surveys. We are here for you and appreciate your business. If you have any questions or concerns please feel free to reach out to me directly. Thank you for your time and have a wonderful rest of your day.

Attached is a Rescore that I am graded on
If you were pleased by the mini detail 
let us know
My only passing score is 5 stars!

Barry Roach
Hyundai/Genesis Experience Manager
727-385-3301

Employees worked with

Verified Customer
San Antonio, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
verified customer Verified Customer
Category: Service
Tire pressure maintenance is a must
I visited the dealership to adjust my tire air pressure and the outside greeter asked what service I needed and I said just tire pressure and he immediately said that he would take care of it. Iasked how long and he replied 5 minutes. and then asked if I wanted the car washed. How long? he responded 10 minutes. I said OK.
Exactly 10 minutes later he was back. Car cleaned and tires inflated to proper pressure.
A real pleasure to have a commitment honored. This rating is very well deserved.
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/06/2021
Service Type: Maintenance
Category: Service
tire pressure maintenance is a must
nitrogen air is not readily available and so dealer must properly maintain.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/06/2021 10:42 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

BARRY R. from Hyundai of Wesley Chapel responded on 04/07/2021 07:18 AM

We thank you for choosing our location for your service needs and we appreciate you taking the time to review our Service Department. Our goal is to provide you with the best possible service and maintain your valued confidence. We sincerely apologize about the tire pressure inconvenience you received on your previous visit. That was not our intention. For your inconvenience I have notated your account with another complimentary oil change and tank of fuel that you can use at anytime with no expiration date. We are here for you and appreciate your business. We hope that Alex provided you with 5 star service as he is heavily graded on his surveys. Please let us know if there is anything more we can do assist you and stay safe and healthy during these uncertain times. 

Attached is a Rescore that i am graded on
If you were pleased by the complimentary oil change and tank of fuel 
Please let us know
My only passing score is 5 stars!

Barry Roach
Hyundai/Genesis Experience Manager
(727)385-3301

Employees worked with

NH
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Norman H.
Zephyrhills, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2021
verified customer Verified Customer
Category: Service
All my misunderstandings and concerns were satisfied and explained to me by Alex and the Service Manager
Alex my service tech did a great job and appointment time and duration was also great.
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/02/2021
Service Type: Repair
Category: Service
Took my car in for service right on appointment date and time
None
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/03/2021 09:31 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

Verified Customer
Zephyrhills, FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/05/2022
Service Type: Repair
verified customer Verified Customer
6
Category: Service
Not enough customer reps and mechanics. Long time to get my suv viewed
This location needs more staff( mechanics and customer reps) so hard to book an app within less than a week and took them 3 days to check my suv. No status on my car during 3 days and hard to get in touch with service rep.
PAIGE P. from Hyundai of Wesley Chapel responded on 01/06/2022 05:34 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with

HB
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Heather B.
Zephyrhills, FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/13/2021
Service Type: Repair
verified customer Verified Customer
5
Category: Service
Not best experience
Not what expected or explained about my service
PAIGE P. from Hyundai of Wesley Chapel responded on 12/14/2021 06:02 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

 

Employees worked with

JA
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James A.
Lutz, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2021
verified customer Verified Customer
8
Category: Service
Problem solving
The ability to problem solve and offer solutions that are fair to the consumer was appreciated.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/24/2021
Service Type: Maintenance
4
Category: Service
Poor scheduling
Poor scheduling, whoever should pass messages along or call back didn't
Leased vehicle shouldn't need to pay for maintenance
PAIGE P. from Hyundai of Wesley Chapel responded on 08/25/2021 05:32 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
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