Business Solutions

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ALFRED L CAVERL

Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(15 reviews)
51
Send a Message to ALFRED L

Verified Customer
Dallas, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/08/2022
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Huffines Hyundai
Huffines got my car in the shop quickly and it was returned at a reasonable time after! Had a great experience and will definitely be back
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 04/09/2022

Thank you for your feedback. I left a voicemail for you. 

Craig Ellis Service Manager 972-202-2168
Employees worked with

AV
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Ashly V.
Allen, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Excellent service
Service was excellent and quick.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 02/22/2022

Ashly, thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

KM
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Kenneth M.
Henderson, NV
2021 Hyundai Sonata Hev
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/17/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Repair Estimate
Needed a repair estimate for State Farm Plus 7500 mile service.
I bought the Sonata in Henderson Nevada, paid for Severe Usage Service.
Henderson Hyundai Superstore required scheduled maintenance 3,750 engine oil and filter because of the Severe Usage area.
I was charged $78.68 for the 7,500 mile which I Paid for when then Sonata was bought ???
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 02/18/2022

Ken, I left a voicemail and want to visit with you about your service. 
Craig Ellis Service Manager 972-202-2168

Employees worked with

CM
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Carlos M.
Carrollton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great
Good service good people
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 02/04/2022

Carlos, thank you for taking the time to share your feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

Verified Customer
Arlington, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
verified customer Verified Customer
10
Category: Service
Friendly follow up
Had a follow up call with the service manager and he resolved all my issues and and concerns!
Employees worked with

MR
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Martha R.
Mc Kinney, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/11/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Got the job done
No complaints. Problem was fixed and estimated completion time was correct. Was able to get an appt the same week.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 01/12/2022

Martha, I left a voicemail please call me back. Thanks Craig

Craig Ellis Service Manager 972-202-2168

Employees worked with

Verified Customer
Arlington, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
verified customer Verified Customer
10
Category: Service
Friendly follow up
Had a follow up call with the service manager and he resolved all my issues and and concerns!

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/11/2022
Service Type: Maintenance
5
Category: Service
New tires
Prices in person were significantly higher than their website.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 01/11/2022

Thank you for your feedback and taking my call. I have the notes in the system. Thanks Craig

Craig Ellis Service Manager 972-202-2168
Employees worked with

Verified Customer
Carrollton, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
verified customer Verified Customer
10
Category: Service
Service department manager
Got call today from Craig ( service manager) .Unfortunately I had a unpleasant experience from service department last week and couple month ago. Craig call me today and try to find out what happen and how can they make sure it won’t happen again. Craig was very professional and courteous and willing to listen. Thank you very much again for your phone call and that means a lot to me.
Employees worked with

Verified Customer
Carrollton, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
verified customer Verified Customer
10
Category: Service
Service department manager
Got call today from Craig ( service manager) .Unfortunately I had a unpleasant experience from service department last week and couple month ago. Craig call me today and try to find out what happen and how can they make sure it won’t happen again. Craig was very professional and courteous and willing to listen. Thank you very much again for your phone call and that means a lot to me.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/09/2022
Service Type: Repair
0
Category: Service
Poor service department
Couldn’t get loaner nor shuttle service!
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 01/10/2022

Thanks for taking my call. We will look forward to servicing you. 

Craig Ellis Service Manager 972-202-2168
Employees worked with

CM
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Clifton M.
Dallas, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent service.
The Technician was great. Keep me posted on the details.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/27/2021

Clifton, thank you for your feedback. We look forward to serving you in the future. 

Craig Ellis Service Manager 972-202-2168
Employees worked with

Verified Customer
Little Elm, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Highly recommend
Scheduling routine service with Huffines Hyundia Plano was efficient and simple. One phone call, one person and I had my day/time. Once there, I was able to sign up for a ride share service, organized by the kind person at the front desk at no cost to me. When it was time to pick up my car, I called the service department as told and at just the right time, I was picked up by the ride share service and on the way back to the dealership. My car was ready and I was on my way home. Great job Huffines! Another reason I love my Hyundia Palisade
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/22/2021

Thank you for taking the time to share your feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

Verified Customer
Dallas, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service
Excellent service
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/17/2021

Rolando, thank you for taking the time to share your feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

BG
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Beverly G.
Plano, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/04/2021
Service Type: Repair
10
Category: Service
IMMEDIATE response to problem
Brandon contacted me immediately after receiving my unhappy review of the service work done. He was concerned about the issues I had had. Brandon wanted t be sure everything is being corrected. He has gone over and above the necessary to be sure I am pleased with Huffine's. He addressed each issue and is is making sure all is being properly done. I am very happy with the immediate response he gave this problem and serves well with Huffine's. Brandon is definitely an asset for the company.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 11/04/2021

Thank you so much for taking the time to speak with me. We look forward to seeing you next week. 

Brandon Henson Service Director 972-867-5000
Employees worked with

Verified Customer
Dallas, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Customer
Service is always great
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 11/03/2021

Thank you for your feed back! We value your business and look forward to serving  you again in the future!

Craig Ellis Service Manager 972-202-2168
Employees worked with

Verified Customer
Plano, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/25/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Wiring damaged by rodents
The repair was not completed when the car was returned to me. Missed damaged wire to parking light. A rodent nest was left under the hood making it inviting for the rodent(s) to return. Ordinary electrical repair tape was used for repair instead of rodent repellant tape.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/26/2021

We are extremely sorry for the miscommunication internally. We really appreciate your business and hope we can take care of you in the future. 

Brandon Henson Service Director 972-867-5000
Employees worked with

DA
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Dawit A.
Wylie, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Amazing Customer Service
The personnel from the front desk all the way to the general manager talked to me professionally and gave me the best service ever. Everyone knows what he/she is doing. I want to say thank you especially to the general manager.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/02/2021

It goes without saying how much we appreciate you taking the time to share these comments. Thank you again and have a great weekend. 

Brandon Henson Service Director 972-867-5000
Employees worked with

CL
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Cruz L.
Plano, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/17/2021
Service Type: Maintenance
verified customer Verified Customer
0
Category: Service
Terrible experience
Waited for a communicatio on the status of my vehicle for almost 5 days.
After calling every day with no avail, finally a manager responded.
MATTHEW L. from Huffines Hyundai Plano responded on 09/17/2021

flagged survey for removal since customer has not paid bill or picked vehicle up.

BRANDON H., Service Director from Huffines Hyundai Plano responded on 09/29/2021

I am very sorry to hear about the lack of communication and it is 100% unacceptable. Please let me know when you have some time for us to have a conversation about this. 

Employees worked with
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