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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / ARTHUR J WILSON
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ARTHUR J WILSON

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(143 reviews)
86

Reviews of ARTHUR J WILSON

MD
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Monique D.
Lutz, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Thank you
Aj was amazing he definitely made a different
PAIGE P. from Hyundai of Wesley Chapel responded on 12/15/2021 05:50 AM

Thank you so much for the 5 Star Review Monique! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
GO
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Gesiel O.
Tampa, FL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
great service
always deal with A.J service department very professional ,good communication
thanks
PAIGE P. from Hyundai of Wesley Chapel responded on 12/14/2021 11:36 AM

Thank you so much for the 5 Star Review Gesiel! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
Odessa, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service without an appointment
The service advisor helped us immediately and that was greatly appreciated.
PAIGE P. from Hyundai of Wesley Chapel responded on 12/14/2021 05:45 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
FN
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Felix N.
Lutz, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Recall and more
I got called in for a recall. I mentioned some challenges with the car and the tech reviewed it and found the problem immediately. Serviced the car quickly and not expensive like I was scared of. It was all reasonable and efficient. No one tried to upsell me on anything I didn't need. No sales tricks, just good and solid service, with a smile!
PAIGE P. from Hyundai of Wesley Chapel responded on 12/14/2021 05:37 AM

Thank you so much for the 5 Star Review Felix! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
EB
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Eswar B.
Tampa, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
When I asked for more help, AJ jumped in and took care of it.
AJ was exceptional and took care of my car very well. His attentiveness and personal touch to resolve the issues are very much appreciated ? Great customer experience!
PAIGE P. from Hyundai of Wesley Chapel responded on 12/07/2021 11:12 AM

Thank you so much for the 5 Star Review Eswar! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
GG
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Glorimar G.
Brooksville, FL
2021 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
verified customer Verified Customer
10
Category: Service
Great service
Thanks for great customer service
Employees worked with
AW
ARTHUR J WILSON
SP
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Sabine P.
Tampa, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service
I would recommend Wesley Chapel Hyundai because they have great customer service especially if you get AJ but the rest the of the group there is just as great. They are always pleasant and the cars are affordable to fix and I always feel ok leaving my car in their hand.
PAIGE P. from Hyundai of Wesley Chapel responded on 12/04/2021 12:43 PM

Thank you so much for the 5 Star Review Sabine! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
Inverness, FL
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2021
verified customer Verified Customer
10
Category: Service
Service dep. reached out to me to address concerns.
Jon Cate called in response to an imperfect review of my recent service visit notes and offered to correct all concerns to my satisfaction. In my view, what you buy is not as important as who you buy it from. Hyundai of Wesley Chapel is showing itself to be a company that stands behind it's products and service.
Employees worked with
AW
ARTHUR J WILSON
SS
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Stephanie S.
Lutz, FL
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2021
verified customer Verified Customer
10
Category: Service
You rock Hyundai of WC!
Thank you for your continual satisfactory service!!!
Employees worked with
AW
ARTHUR J WILSON
SC
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Stuart C.
Land O' Lakes, FL
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
Very smooth experience.
PAIGE P. from Hyundai of Wesley Chapel responded on 12/03/2021 06:01 AM

Thank you so much for the 5 Star Review Stuart! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
Zephyrhills, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Service
A.J. was my service advisor. He was very friendly & helpful. I was impressed that he took photos of my vehicle to make sure it was returned in the same condition. I was pleasantly surprised by the price of the service (it was lower than I expected). I asked to have my car washed & vacuumed. When I picked it up, it looked so good, that I didn't recognize it in the lot!
PAIGE P. from Hyundai of Wesley Chapel responded on 11/30/2021 01:21 PM

Thank you so much for the 5 Star Review Scott! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
Zephyrhills, FL
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great customer service
Attentive and helpful staff working to deliver best value and service to the customers.
PAIGE P. from Hyundai of Wesley Chapel responded on 11/30/2021 01:19 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
Dade City, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Efficient and professional
The car was serviced and checked. AJ informed and explained to me what will need done in the future. Appreciate the heads up.
JOHN W C. from Hyundai of Wesley Chapel responded on 11/26/2021 02:46 PM

Thank you for the 5 star survey! We look forward to helping you in the future! Sincerly, John Cate Hyundai of Wesley Chapel Service Manager.

Employees worked with
AW
ARTHUR J WILSON
EB
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Eswar B.
Tampa, FL
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2021
verified customer Verified Customer
10
Category: Service
Truly the best customer service
I never expected the Hyundai of Wesley Chapel to call me to discuss the feedback I gave. The management not only listened to my concerns, went above and beyond to come up with the solution to my problem. Great people!
Employees worked with
AW
ARTHUR J WILSON
AL
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Alice L.
Zephyrhills, FL
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2021
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Oil change, tire rotation
Work was completed in a reasonable amount of time and I was kept informed of the progress.
PAIGE P. from Hyundai of Wesley Chapel responded on 11/19/2021 06:06 AM

Thank you so much for the 5 Star Review Alice! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
Zephyrhills, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Took good care of me and my car.
PAIGE P. from Hyundai of Wesley Chapel responded on 11/02/2021 05:15 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
St. Petersburg, FL
2011 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Suspension repair
The suspension over my rear tires was causing the body of the car to almost sit on the tires. I had to have it towed to the dealership as it was unsafe to drive. I waited a long time got it back. The suspension on the passenger side still was low and then it made a clunking sound. The dealer said they would need a part to redo that and we had to wait a long time for the part which I understand. Then they fixed it I got it back and I still have the clunk
PAIGE P. from Hyundai of Wesley Chapel responded on 10/28/2021 09:20 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
SP
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Sabine P.
Tampa, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Sabine Premier
I would recommend AJ to be anyone service provider at Hyundai of Wesley Chapel. He was able to step in when the other service tech left and did everything to update on the status of my car parts and orders. I have a new best friend and have never felt I was being ripped off like some other dealerships.
PAIGE P. from Hyundai of Wesley Chapel responded on 10/28/2021 09:08 AM

Thank you so much for the 5 Star Review Sabine! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
Tampa, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Oil change
The employees are always friendly and the service is usually fast.
PAIGE P. from Hyundai of Wesley Chapel responded on 10/06/2021 05:44 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
Tampa, FL
2010 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
Service Type: Maintenance
verified customer Verified Customer
7
Category: Service
Good service
Work with Aj or service manager John. They will take good care of you!
PAIGE P. from Hyundai of Wesley Chapel responded on 10/05/2021 01:35 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
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