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ARTHUR J WILSON

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(143 reviews)
86

Reviews of ARTHUR J WILSON

Verified Customer
West Plains, MO
2013 Hyundai Elantra Gt
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
verified customer Verified Customer
10
Category: Service
Mileage reimbursement
Technician was professional, knowledgeable and personable.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/24/2022
Service Type: Repair
6
Category: Service
Came for mileage reimbursement program
On Saturday no one was available who knew anything about this program and I was told to go somewhere else. When I returned on Monday there were several helpful people both on the phone and in person who understood the program took my car read the mileage and sent me on my way. More employees should be made aware of Hyundai's programs.
JOHN W C. from Hyundai of Wesley Chapel responded on 01/25/2022 06:59 AM

Thank you for taking the time to fill out the survey! We look forward to helping you in the future! Sincerly, John Cate Service Manager Hyundai of Wesley Chapel.

Employees worked with
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ARTHUR J WILSON
SS
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Stephanie S.
Lutz, FL
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2021
verified customer Verified Customer
10
Category: Service
You rock Hyundai of WC!
Thank you for your continual satisfactory service!!!
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/03/2021
Service Type: Repair
8
Category: Service
Positive experience from start to finish
Keep up the great work, Hyundai. It is important to be approachable, kind, while remaining professional and efficient. Thank you for doing just that, and then some!
JOHN W C. from Hyundai of Wesley Chapel responded on 12/03/2021 08:57 AM

Thank you for taking the time to complete the survey! We look forward to helping you in the future. Sincerly, John Cate Service Manager, Hyundai of Wesley Chapel.

Employees worked with
AW
ARTHUR J WILSON
JN
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Jeronimo N.
Land O Lakes, FL
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/20/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Car
Good service

overall
PAIGE P. from Hyundai of Wesley Chapel responded on 10/20/2021 11:29 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
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ARTHUR J WILSON
HP
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Helen P.
Wesley Chapel, FL
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2021
verified customer Verified Customer
Category: Service
Service
AJ has great customer service. He goes above and beyond to make sure the customer is taken care of.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/30/2021
Service Type: Maintenance
Category: Service
Service
AJ has great customer service. He goes above and beyond to make sure the customer is taken care of.
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 07/31/2021 05:36 AM

Thank you for taking the time to fill out the survey. We look forward to helping you in the future! Sincerly, John Cate Hyundai of Wesley Chapel Service Manager.

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
Tampa, FL
2019 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2020
verified customer Verified Customer
Category: Service
Great experience!
I had a great experience getting my car serviced. The staff went above and beyond to address my concerns. Great job!
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/01/2020
Service Type: Repair
Category: Service
Always room to improve!
Overall experience was great! There were a few minor comments I had for the greeting process and cleaning/Covid-19 precautions. Other than that, great job!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 12/01/2020 10:56 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Employees worked with
AW
ARTHUR J WILSON
SG
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Samuel G.
Zephyrhills, FL
2021 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/23/2021
Service Type: Repair
verified customer Verified Customer
6
Category: Service
Disappointed in repair time
Appears there was a lack of coordination between schedular and shop.
JOHN W C. from Hyundai of Wesley Chapel responded on 12/23/2021 01:45 PM

Thank you for taking the time to complete the survey. I will be contacting you to discuss your service experience. Sincerly, John Cate, Service Manager Hyundai of Wesley Chapel.

Employees worked with
AW
ARTHUR J WILSON
GG
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Glorimar G.
Brooksville, FL
2021 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
verified customer Verified Customer
10
Category: Service
Great service
Thanks for great customer service
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/07/2021
Service Type: Maintenance
10
Category: Service
Good service 5 stars
Glad I was able to complete maintenance on time. Manager was very helpful accommodating an appointment
PAIGE P. from Hyundai of Wesley Chapel responded on 12/07/2021 08:07 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
Inverness, FL
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2021
verified customer Verified Customer
10
Category: Service
Service dep. reached out to me to address concerns.
Jon Cate called in response to an imperfect review of my recent service visit notes and offered to correct all concerns to my satisfaction. In my view, what you buy is not as important as who you buy it from. Hyundai of Wesley Chapel is showing itself to be a company that stands behind it's products and service.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/01/2021
Service Type: Maintenance
8
Category: Service
Staff was friendly
We were originally told that the wait time could be 3 days b/c they did not have a record of our appointment. We did respond to text message stating what day we would be there. Alex later said the car would be ready same day.
PAIGE P. from Hyundai of Wesley Chapel responded on 12/02/2021 05:53 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
SV
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Salvatore V.
San Antonio, FL
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2021
verified customer Verified Customer
Category: Service
Service Work
The Service writer { A.J.) did his best as to explain the problem we were having with our vehicle. Service Tech went thru the operation of the memory system with me also explaining that the computer did not show any problems. Service Tech assured me that any continuation of the problem would be addressed with the service department as it seemed the be a drivability situation. They made the situation acceptable to me.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/20/2021
Service Type: Repair
Category: Service
Service Work
Problem was not duplicated by service dept. Was told computer could not find any problem.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/21/2021 05:51 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
PC
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Patsy C.
Wesley Chapel, FL
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2021
verified customer Verified Customer
Category: Service
Service on my vehicle
Everything went well. I didn’t have any issues. Service rep was very nice.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/11/2021
Service Type: Maintenance
Category: Service
Everything went good
Everything went good
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/12/2021 05:29 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
Lakeland, FL
2020 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/21/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Communication is Lacking
Need to let customers know of changes in Hyundai’s policies.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 04/22/2021 06:30 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
EB
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Eswar B.
Tampa, FL
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2021
verified customer Verified Customer
10
Category: Service
Truly the best customer service
I never expected the Hyundai of Wesley Chapel to call me to discuss the feedback I gave. The management not only listened to my concerns, went above and beyond to come up with the solution to my problem. Great people!
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/03/2021
Service Type: Repair
4
Category: Service
Need more staff so that the dealership can add value for the customers
The dealership is struggling to accommodate service requests. Need improvement on getting appointments on time and through service experience.
PAIGE P. from Hyundai of Wesley Chapel responded on 11/04/2021 05:59 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
Lutz, FL
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/04/2022
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Skip this dealership and go to Hillsborough Ave where you are treated like a king.
My car with a couple thousand miles on it seized and quit running. I had it towed to your dealership because I was 2 miles from you when it broke down. Your tech texted me and said he would have it diagnosed in the next hour and let me know what is going on. I never heard back from the tech. The next day, the tech wasn't answering anything i texted. I learned the tech was off. The maintenance manager said it is not policy to assign my car to someone else when the tech has days off. So I sat with no car, no rental offered, and no communication for 2 full days because the tech was off and it is not policy to assign my car to another tech when my tech is off from work. I was finally told a few days later that it was Hyundai's fault my car seized and it would not be charged to me. I should have been offered a rental car. Your Hillsborouh Ave dealership always gives me a rental car when the engine issue is Hyundai's fault because of the engine recall. When I got my car back, you didn't fix the other things you told me you would fix. it is all in the text messages for your review. I will never use this dealership again. I will have my car towed all the way to Hillsborough Ave dealership where I am treated like you want my business.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/04/2022 01:39 PM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
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