Business Solutions
SureCritic / Hyundai Dealer / St. Charles Hyundai / BRAD DEAN
BD

BRAD DEAN

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1492 reviews)
76

Reviews of BRAD DEAN

Verified Customer
O Fallon, MO
2018 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Unhappy
Work not done that was paid for
Not Recommended
DAVID B. from St. Charles Hyundai responded on 09/12/2019 06:44 AM

Spoke with customer and resolved the issue

Employees worked with
BD
BRAD DEAN
PF
gravatar
Patti F.
Saint Louis, MO
2013 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Finally Out of Warranty
Won't have to deal with this dealer not that it's out of Warranty. I can take it to an honest shop to get things fixed.
Not Recommended
Brad D. from St. Charles Hyundai responded on 08/23/2019 08:23 AM

We apologize for any inconvenience you may have had with your recent service work with our service department. We have reviewed the service appointment and will be in touch with you soon! Thank you! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
EC
gravatar
Edwin C.
Ballwin, MO
2018 Hyundai Santa Fe Sport
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nathen Nazari great, service sucked
Over all Happy but will go to DickDean for further service
Not Recommended
Brad D. from St. Charles Hyundai responded on 08/02/2019 08:39 AM

We apologize for the very long wait time on your recent service with our dealership. We have made the improvements needed in our express bay to ensure this long of a wait time does not happen again. We hope to see you soon for your next routine service. 

Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
OK
gravatar
Olivia K.
Maryland Heights, MO
2016 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Far Too Long Service Times With No Communication
I called in to make an appointment and was told the appointment time would be noon. I arrive early, about 11:30, and asked if it was okay, I was told yes. Two hours later my vehicle is done, and it would have been longer had I not asked the service person to decline a car wash so I could get out of there as fast as possible (the service person I originally spoke with was on a lunch break at the time so I spoke with someone else). The entire reason why I came to Saint Charles Hyundai, which I fully explained to both the person who made the reservation for the oil change and in cabin air filter over the phone, was because the former Hyundai dealership I went to took way too long for oil changes, around 100 minutes. This was 120 minutes at your location. I have never wanted to leave a service center as quickly as I did. Yes the inside facilities were nicer than many other service centers but no one wants to wait two hours for an oil change and an in cabin air filter. Why would I want to come back here for regular maintenance if it's going to take this long, with an appointment? This wasn't horrible service, there was no service, no updates, no reason or call or information to the delay. If showing up early caused this then it seemed like I would have waited 90 minutes instead of 120 minutes, still not something I want to do. So please, I ask you, have faster service or tell your customers up front this will take a very long time, because when I asked about the timing for service two hours wasn't mentioned. I also made it very clear to Mister Bob that the prior Hyundai dealership never went over any charts/status of my vehicle in regards to the multi-point inspection, and this didn't happen at Saint Charles Hyundai either when I asked for it.
Not Recommended
Brad D. from St. Charles Hyundai responded on 07/30/2019 05:31 AM

Thank you for reviewing your recent service with our dealership, we do apologize for the very long wait and lack of estimated time for the service. We will be sure to correct these issues on any further service appointment. We hope to see you soon for your next routine service. 

Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Lake Saint Louis, MO
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change.
In and out with no appointment.
Not Recommended
Brad D. from St. Charles Hyundai responded on 07/11/2019 09:25 AM

Thank you for the positive five star survey! We appreciate your continued business done with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
O Fallon, MO
2014 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Way too long for an oil change with an appt.
won't be back
Not Recommended
Brad D. from St. Charles Hyundai responded on 06/27/2019 06:42 AM

Thank you for reviewing your recent service with our dealership. We are sorry for the long wait time on your service as we were experiencing a high volume of vehicles on that day. We will be in touch shortly to resolve this issue. 

Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
SH
gravatar
Sheila H.
Saint Charles, MO
2011 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Work performance
Please read what I have written in other areas of this question report
Not Recommended
Brad D. from St. Charles Hyundai responded on 07/02/2019 05:19 AM

We do apologize for the quality of service provided at your last service appointment, We have corrected this issue and hope to see you soon for your next service appointment. 

Thank you! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JA
gravatar
Joseph A.
Saint Charles, MO
2018 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Discussingw
I did not tell the service attendant to rotate tires that was included in coupon, plus oil additive, I believe.
Not Recommended
Brad D. from St. Charles Hyundai responded on 06/24/2019 06:57 AM

Thank you for reviewing your recent service with our dealership, we do apologize for the coupon mix up. We will be in touch shortly to resolve this issue. 
Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Saint Charles, MO
2012 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Lie
They mess up they don't owe up to it !! They make up things!
Not Recommended
Brad D. from St. Charles Hyundai responded on 06/19/2019 01:51 PM

We apologize for the mix up on your synthetic oil change. Feel free to give us a call anytime and we can correct the issue for you. Thank you! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DB
gravatar
Dwayne B.
Saint Louis, MO
2019 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Too long for just an oil change
Took over 2 hours for just a simple oil change!
Not Recommended
Brad D. from St. Charles Hyundai responded on 05/30/2019 07:25 AM

We apologize for the long wait time on your recent service with our dealership. Unfortunately we were experiencing a high volume of vehicles at that time and will be sure to give a better estimate of time in the future. 

Thank you! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
VB
gravatar
Vickie B.
Saint Louis, MO
2015 Hyundai Genesis Co
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No communication
I gave details in a comment box
Not Recommended
Brad D. from St. Charles Hyundai responded on 04/30/2019 08:11 AM

We do apologize for the long wait time on your recent service. We will be sure to give a better estimate of time in the future services. Thank you again for the service with our dealership. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
O Fallon, MO
2016 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service that left vehicle in worse condition
Summary.

Hyundai installed four new tires on my Elantra. All four tires were defective resulting in:

Drivers front tire blowing out while driving on the highway
Drivers rear tire blowing out at home in garage
Passenger front tire developing impact bubble
Passenger rear tire developing impact bubble

Either all four tires were manufacturer defects or each tire was installed incorrectly by St. Charles Hyundai. Whichever one it was is unacceptable from this dealership.
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 04/25/2019 09:22 AM

We are sorry for the trouble your having with the tires. We have been in contact with you and are waiting for you to return with the tires so we can resolve this issue to your satisfaction. 

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
Verified Customer
O Fallon, MO
2017 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
N/A
N/A
Not Recommended
Brad D. from St. Charles Hyundai responded on 04/05/2019 01:59 PM

Thank you for your recent service with our express department, We do apologize for the long wait time and will be sure to further up date you through out your service. 

Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
Verified Customer
Saint Louis, MO
2018 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Dissatisfied
The service staff left my window down in a rainstorm then did nothing to remedy my soaked driver's seat and mats.
Not Recommended
Brad D. from St. Charles Hyundai responded on 04/03/2019 09:58 AM

Thank you for the review on the recent service with our dealership. We do apologize for the accidently leaving the window down on your vehicle when a rain storm came up. We will be sure to be in contact with you very shortly regarding this issue. 
thank you again for the service with our dealership. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
LM
gravatar
Lydia M.
O Fallon, MO
2016 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/12/2019
verified customerVerified Customer
Category: Service
Oil change experience
My issue was resolved in a timely and professonal manner. Thank you for taking time out to reach your customers.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/07/2019
Service Type: Maintenance
Category: Service
Too long for service.
Poor
Not Recommended
Brad D. from St. Charles Hyundai responded on 03/11/2019 11:28 AM

thank you for the review on your recent service. We will be sure to be in touch with you shortly regarding this matter. 

Thank you. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
JAY B B., Service Manager from St. Charles Hyundai responded on 03/12/2019 06:58 AM

Thank you for taking the time to talk with me about your experience. We appologize for the extended wait time and the lack of proper updates on your service status. Input like yours is a valuable resource for training our staff to handle certain situations better. We look forward to your next visit and the opportunity to give you the 5 star experience from us your accustomed too.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
DC
gravatar
David C.
O Fallon, MO
2018 Hyundai Ioniq Hybr
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
why didn't you install the valve cap??
asked for a simple task, install valve cap they didn't... why what's so hard about putting a valve cap on...
Not Recommended
Brad D. from St. Charles Hyundai responded on 03/04/2019 05:45 AM

We apologize for the missing valve stem cap on your vehicle, we will be in touch shortly regarding this recent service. 

Thank you! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Saint Charles, MO
2017 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mediocrity
The Service folks are unable to fix a shifting issue with the transmission.

They also forget to perform all the services that I requested to be performed.
Not Recommended
Brad D. from St. Charles Hyundai responded on 02/27/2019 08:40 AM

Thank you for the review on your recent service with our dealership, We do apologize for the mix up with the tire rotation and we would be happy to take care of that for you at anytime we are open. We will be sure to reach out to you very shortly regarding this matter. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
DC
gravatar
David C.
O Fallon, MO
2018 Hyundai Ioniq Hybr
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Generic thank you email wo reply.
Great service all the way up til I replied to the thank you email. No reply, its been four days.
Not Recommended
Brad D. from St. Charles Hyundai responded on 02/21/2019 06:27 AM

We apologize for no response to your last email, We did reach out to you via phone and left a voice mail. Feel free to give us a call anytime at (636-441-4481) or stop by anytime and we would be happy to print a new maintenance sticker. Thank you for your continued business with our dealership. We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Saint Peters, MO
2018 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ver slow service.
Two and 1/2 hours for a simple oil change was unsatisfactory.
Not Recommended
Brad D. from St. Charles Hyundai responded on 01/16/2019 07:22 AM

We apologize for the long wait on your recent service with our dealership. Unfortunately we were experiencing a high volume of vehicles at that time and doing our best to keep them moving. We will be in touch with you shortly about your recent service. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Saint Charles, MO
2018 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
2hr oil change
Had an appointment, definitely took longer than it should have.
Not Recommended
Brad D. from St. Charles Hyundai responded on 01/15/2019 12:48 PM

We apologize for the long wait on your recent service with our dealership. Unfortunately we were experiencing a high volume of vehicles at that time and doling our best to keep them moving. We will be in touch with you shortly about your recent service. 

Thank you. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.