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BEN GIRARD

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1203 reviews)
87

Reviews of BEN GIRARD

Verified Customer
Fountain Hills, AZ
2019 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/04/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
The dealer did fine
I have no complaint about the service. My problem is that I needed a new battery less than two years after buying the car.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/10/2020 09:27 AM

Thank you for the positive review.

Batteries always seem to fail at the worst possible times.  Here in Phoenix most batteries last two years (or two summers) our heat is just really hard on them.  The good news is we test batteries whenever the car is in for service and we often can predict a battery that is on its way out, and we'll prepare you now, two years from now that battery will be suspect once again.

Thank you though for the positive feedback and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
CS
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Catherine S.
Scottsdale, AZ
2017 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/04/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
No car wash
Need to fire up the car wash with service guys!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/05/2020 02:07 PM

Thank you Catherine - that is our plan.

Our car wash should be up an running this week, come back for your raincheck - we'd love to get your car cleaned up for you!!!

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
Verified Customer
Fountain Hills, AZ
2019 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/01/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
They Changed My Oil
I bought my Hyundai here and will continue to have it serviced here as long as it is under warranty. I came for an oil change. They changed my oil. Nothing to get too excited about.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/03/2020 02:24 PM

Well we were excited to change your oil this time and we'll be excited to do it again next time and we'll even hope that even after it is out of warranty (which does take a while on these Hyundais) you'll consider letting us still change your oil.

We are happy to be your dealer and we'll be here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
Verified Customer
Scottsdale, AZ
2017 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/28/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Earnhardt Hyundai Service’s
Could use Taco Bar in waiting area!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/29/2019 12:30 PM

Taco Bar ~  what a great idea!

Well tacos notwithstanding, we're glad you enjoyed your service and we look forward to seeing you again next visit and we'll see what we come up with on the taco bar.  :)

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
JE
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Joanne E.
Gilbert, AZ
2014 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/29/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Concenvenice
Thank You!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/30/2019 07:32 AM

Thank you for the positive review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
RM
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Randy M.
Scottsdale, AZ
2017 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/01/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Good place to get service.
Good place to get service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/02/2019 11:31 AM

Thank you for the positive review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
Verified Customer
Gilbert, AZ
2014 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/20/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Concenvenice
My first driver seemed quite crumpy. I tried 3 times to start a conversation. He seemed like the wrong guy for the job.
My main contact at the counter could not have been better. - Ben
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/22/2019 11:40 AM

Thank you for the positive review despite our crumpy driver.  So strange both of our drivers have been with us a long time, we're glad Ben was able to save the day though.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
PL
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Patricia L.
Scottsdale, AZ
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/09/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Greattttt
All went well
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/17/2019 12:25 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
Verified Customer
Scottsdale, AZ
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/09/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good review
overall experience has been good
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/11/2019 12:45 PM

Thank you for the positive review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
Verified Customer
Phoenix, AZ
2013 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/26/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Pleasant
Nice waiting area, good service advisor, and online appointment.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/27/2019 09:42 AM

Thank you for the positive review.

We're glad we were able to help and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
Verified Customer
Carefree, AZ
2014 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/07/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Excellent communication and Parts Dept are super!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/10/2019 04:58 PM

Thank you for the positive review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
CM
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Carl M.
Scottsdale, AZ
2015 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/03/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
no comment
location
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/06/2019 09:34 AM

Thank you for the positive review.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
RV
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Ray V.
Fountain Hills, AZ
2010 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/05/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Accommodating Service
I was on the road with vehicle trouble. I was told the next appt would not be for a few days. However, Ben told me to bring it in and he would try to fit me in for needed repairs. He did and the car was fixed in 4 hours after parts had to be shipped.
Friendly service and a nice facility in the service area.
Better than an previous service I received at other dealerships.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/13/2019 10:54 AM

On the road and stranded, not a good feeling at all.

We're glad Ben was able to shuffle his schedule around to accomodate you and get you back on the road swiftly.

Safe travels.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
Verified Customer
Phoenix, AZ
2015 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/03/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Normal service
Normal service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/04/2019 08:32 AM

Thank you for the positive review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
RC
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Ron C.
Scottsdale, AZ
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/27/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Recall
This was my first visit and it was for a recall. Unfortunately, there was no communication between the person I made the appointment with and the shop. The parts were not there, so I had to leave the car. Other than that, everything went very well.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/28/2018 12:14 PM

Thank you Ron for the great review.

We really try to keep most parts in stock and we're sorry we didn't do a better job of getting these parts here before you came in for your appointment.  

We really appreciate your understanding and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
MS
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Mike S.
Fountain Hills, AZ
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/20/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Good Customer Service
Friendly, courteous and helpful staff. Pleased with overall service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/20/2018 09:24 AM

Thank you for the positive review.

We are happy to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
LC
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Larry C.
Scottsdale, AZ
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/16/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
im in awe!
Only one complaint.
Put doughnuts out in waiting area.
At least when I have an appointment with you. Coffee is good for doughnuts.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/17/2018 10:00 AM

Thank you for the positive review.

Bagels, doughnuts, fruit cups, we try to have snacks on hand whenever come for service.  Better than all of that though is our Car Care Express service, oil changes and more while you wait.  Our goal is always to get you in, get you out, so you can get back to your life (and all the tasty treats out there in the wider world).

Thank you for choosing us and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
JJ
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Joseph J.
Scottsdale, AZ
2016 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/30/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer service is great
My service advisor Ben was very helpful and courteous. Going the extra mile for us. We hope the brake noise will be resolved soon.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/30/2018 04:00 PM

Thank you for the positive review and recommendation for Ben Girard your advisor.

We are glad to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
Verified Customer
Phoenix, AZ
2006 Hyundai Azera
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/22/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Good place
Good place and friendly staff
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/23/2018 09:42 AM

Thank you for the positive review.

We are happy to be your Azera dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
Verified Customer
Phoenix, AZ
2014 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/01/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Transparency
Upfront about pricing and servicing not about time.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/02/2018 08:06 AM

Thank you for the positive review.

We certainly try to anticipate your expected wait time for any visit, repairs can sometimes take more or less time than predicted, we will still try to provide realistic promise times for all of our customers.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
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