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SureCritic / Hyundai Dealer / Eckert Hyundai / BILLY POPE
BP

BILLY POPE

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(298 reviews)
81

Reviews of BILLY POPE

LS
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Lloyd S.
Grapevine, TX
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Easy, convenient and kept me informed!
Professional, polite and competent. Easy getting in and on time. Very helpful staff and kept me informed about condition of my car.
DYLAN H. from Eckert Hyundai responded on 11/04/2021 06:08 AM

Thank you for the 5 star review.

Employees worked with
BP
BILLY POPE
SS
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Steven S.
Corinth, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
great service and personel
Our motor went out after 70K miles on it, thought that was unusual but Eckert Hyundai rebuilt the motor and had us back on the road. Due to the pandemic the parts took a while to get to the facility but Eckert Hyundai provided us with a brand new loaner car every 30 days which was great, we thought they can take as long as they want to finish our car. Great job Eckert, our car is running great now, thanks for the great service.
DYLAN H. from Eckert Hyundai responded on 11/01/2021 07:09 AM

Thank you for the 5 star review.  We look forward to seeing you again.  We can always wash your car upon request any time you are here.

Employees worked with
BP
BILLY POPE
KG
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Karen G.
Sanger, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Great service & atmosphere
I had 3 recalls on my 2012 Hyundai Sonata. This dealership made it easy for me to schedule an appointment & it was a much more pleasant & easier process then I was expecting.
DYLAN H. from Eckert Hyundai responded on 10/18/2021 04:01 PM

Thank you the 5 star review.

Employees worked with
BP
BILLY POPE
Verified Customer
Aubrey, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Thanks for the quick work
Warranty and recall work done same day while I waited.
DYLAN H. from Eckert Hyundai responded on 09/27/2021 05:30 AM

Thank you for the 5 star review. 

Employees worked with
BP
BILLY POPE
VH
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Vicky H.
Lake Dallas, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
people
The customer service I have received through the years has been above average and especially with two people. Billy Pope, whenever I need some thing done he will call the place where I have my warranty to see if that problem is covered and is always cheerful and helpful and treats me with respect. What can I say about KESA, she is always there for me and so darn helpful she goes above and beyond for me. It is customer service of these two people that keeps me coming back plus the repair work.
DYLAN H. from Eckert Hyundai responded on 09/24/2021 05:48 AM

Thank you so very much for the kind words.

Employees worked with
BP
BILLY POPE
ET
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Edward T.
Flower Mound, TX
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Second visit for service. My first impressions were confirmed
Was greeted by name. Friendly, efficient service tech. Knew exactly what was needed. Updated me on progress periodically while I waited. Customer lounge had WiFi, ample workspace, beverages, snacks and plenty of seating. Washed my car when work was completed. Only thing missing was fresh baked cookies to go with the coffee :-)
The service department is crucial to the success and growth of any dealership. Dylan Hulme and his team are certainly doing their part to ensure Eckert Hyundai success.
DYLAN H. from Eckert Hyundai responded on 09/22/2021 05:38 AM

Thank you for the 5 star review, and even more so for the kind words.  We try hard to make evey visit a pleasant one.  I am very glad to know we have met or exceded your expectations.  Look forward to seeing you again soon.

Employees worked with
BP
BILLY POPE
Verified Customer
Flower Mound, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
The personal service goes smoothly.
Work done as planned and no issues with warrenty.
DYLAN H. from Eckert Hyundai responded on 09/22/2021 05:40 AM

Thank you for the kind words and the 5 star review.  We are proud to have Billy on our staff and glad he has exceeeded your expectations.

Employees worked with
BP
BILLY POPE
LC
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Lawry C.
Denton, TX
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service!
Everything went as planned. In and out in 45 minutes.
DYLAN H. from Eckert Hyundai responded on 09/20/2021 02:51 PM

Thank you for the 5 star review.  We look forward to seeing you again soon.

Employees worked with
BP
BILLY POPE
DH
DYLAN HULME
Verified Customer
Denton, TX
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent Service
Exceptional personnel from Service ManGer all the way through to Cashier.
Superb service job - oil, filters, repair wind noise. Accomplished quickly and efficiently.
DYLAN H. from Eckert Hyundai responded on 09/20/2021 06:08 AM

Thank you for the 5 star review, and the kind words.  We look forward to seing you again soon.

Employees worked with
BP
BILLY POPE
DH
DYLAN HULME
CW
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Chi W.
Little Elm, TX
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Quick and friendly service
My palisade got AC problem and i was looking for a trustable Hyundai dealer. I had a bad experience with Huffine Hyundai and would not recommend to go back there again. At first, I was a little skeptical because I had to wait a week for my Eckert appointment. On that day, I did not dropped off my car at Eckert till the afternoon. I expect they would not have time to look at it till tomorrow but they get my car fixed in the same day. The service advisor Billy Pope was friendly and called me at 5 pm as promised. The AC service was done perfectly and i would highly recommend to check out Eckert Hyundai.
DYLAN H. from Eckert Hyundai responded on 09/16/2021 06:38 AM

Thank you for the 5 star review.  We are glad to know we exceeded your expectaions.

Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
MR
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Max R.
Denton, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Eckhart service is stress free
Hyundai stands behind their product and Eckhart was stress free when dealing with repairs.
DYLAN H. from Eckert Hyundai responded on 08/27/2021 06:47 AM

Thank you for the 5 star review and the positve feedback.  We look forward to seeing you again.

Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
RF
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Ramey F.
Lake Dallas, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Fantastic and above my expectations!
The Hyundai dealership surprised me with how quickly they were able to identify the problem and solve it. Customer service was great. Overall, I had a great experience.
DYLAN H. from Eckert Hyundai responded on 08/21/2021 06:17 AM

Thank you for the 5 star review.  We are so very glad to have been able to find and correct the issue with your car.  HAve a great day.  we hope to see you again when your car needs additional service.

Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
Verified Customer
Little Elm, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Oil change and inspection service
Always professional and efficient.
DYLAN H. from Eckert Hyundai responded on 08/20/2021 07:17 AM

Thank you for the 5 star review and for the kind words. 

Employees worked with
BP
BILLY POPE
CJ
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Carolyn J.
Lewisville, TX
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Friendly service.
Always provide friendly service.
DYLAN H. from Eckert Hyundai responded on 08/20/2021 07:14 AM

Thank you for the 5 star review.  As always it our pleasure to serve you.

Employees worked with
BP
BILLY POPE
JC
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Joe C.
Denton, TX
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent Service
I can't think of a thing that the service department could have done better! Personnel were very helpful and courteous.
DYLAN H. from Eckert Hyundai responded on 08/13/2021 05:55 AM

Thank you for the 5 star review and the positive feedback.  We are always happy to serve your needs.

Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
MB
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Michael B.
Flower Mound, TX
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Exceptional Service
We have purchased 9 Hyundai vehicles from Eckert over the past twenty years. The service is impeccable and I would not go anywhere else for care
DYLAN H. from Eckert Hyundai responded on 08/12/2021 05:41 AM

Thank you for the 5 star review.  We really appreciate being able to serve you.

Employees worked with
BP
BILLY POPE
JS
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Jessie S.
Lewisville, TX
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service!
Great service!
Recommended
DYLAN H. from Eckert Hyundai responded on 08/06/2021 05:43 AM

Thank you for the 5 star review.  We look forward to seeing you again soon

Employees worked with
BP
BILLY POPE
Verified Customer
Krum, TX
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
A/C Fixed
Of course, on one of the hottest days of the year, the A/C on my 2020 Palisade decided to take a vacation. The next morning I took it in to the Eckert Hyundai service department, where not only was I able to drop it off, but fortunately the parts were available and they made the needed repairs on the same day... again, Thank You..
Recommended
DYLAN H. from Eckert Hyundai responded on 08/04/2021 05:40 AM

Thank you for the 5 star review and the positive feedback.  We are glad we were able to get your A/C concern resolved quickly.

Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
CE
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Chelsie E.
Corinth, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Taking care of their customers
Bought my car from Eckert because of how they treated me through the process. I continue to have my car serviced there because the service dept treats me with the same kindness and care. Always upfront about what is needed and what my options are. Billy is a gem! They truly go the extra mile to make sure you are taken care of. There aren’t many businesses like this anymore, but as long as Eckert continues being Eckert, I am a customer for life.
Recommended
DYLAN H. from Eckert Hyundai responded on 07/30/2021 12:55 PM

Thank you for the kind words, the 5 star review and your loyal business.  We strive to give honest and transparant service.  

Employees worked with
BP
BILLY POPE
MW
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Maranda W.
Irving, TX
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast service
I came with an issue and it was resolved by the next issue
Recommended
DYLAN H. from Eckert Hyundai responded on 07/30/2021 12:55 PM

Thank you for the 5 star review.  We are glad to have been able to resolve your concerns.

Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
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