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SureCritic / Hyundai Dealer / Eckert Hyundai / BILLY POPE
BP

BILLY POPE

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(298 reviews)
81

Reviews of BILLY POPE

Verified Customer
Flower Mound, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
The personal service goes smoothly.
Work done as planned and no issues with warrenty.
DYLAN H. from Eckert Hyundai responded on 09/22/2021 05:40 AM

Thank you for the kind words and the 5 star review.  We are proud to have Billy on our staff and glad he has exceeeded your expectations.

Employees worked with
BP
BILLY POPE
LC
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Lawry C.
Denton, TX
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service!
Everything went as planned. In and out in 45 minutes.
DYLAN H. from Eckert Hyundai responded on 09/20/2021 02:51 PM

Thank you for the 5 star review.  We look forward to seeing you again soon.

Employees worked with
BP
BILLY POPE
DH
DYLAN HULME
Verified Customer
Denton, TX
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent Service
Exceptional personnel from Service ManGer all the way through to Cashier.
Superb service job - oil, filters, repair wind noise. Accomplished quickly and efficiently.
DYLAN H. from Eckert Hyundai responded on 09/20/2021 06:08 AM

Thank you for the 5 star review, and the kind words.  We look forward to seing you again soon.

Employees worked with
BP
BILLY POPE
DH
DYLAN HULME
CW
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Chi W.
Little Elm, TX
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Quick and friendly service
My palisade got AC problem and i was looking for a trustable Hyundai dealer. I had a bad experience with Huffine Hyundai and would not recommend to go back there again. At first, I was a little skeptical because I had to wait a week for my Eckert appointment. On that day, I did not dropped off my car at Eckert till the afternoon. I expect they would not have time to look at it till tomorrow but they get my car fixed in the same day. The service advisor Billy Pope was friendly and called me at 5 pm as promised. The AC service was done perfectly and i would highly recommend to check out Eckert Hyundai.
DYLAN H. from Eckert Hyundai responded on 09/16/2021 06:38 AM

Thank you for the 5 star review.  We are glad to know we exceeded your expectaions.

Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
Verified Customer
Argyle, TX
2014 Hyundai Santa Fe Sport
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/03/2021
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Incompetent
Scheduled for recall in advance (oil change while there for recall); 2 hours later, I was told they did not have the recall part.
DYLAN H. from Eckert Hyundai responded on 09/03/2021 08:28 PM

We appoligise that your service visit was not excellent.  As discussed while you were here I would like to make this up to you if possible.   We take pride in our work and try very hard to make every guest visit as good as can be,  however we are human and mistakes can be made.

Employees worked with
BP
BILLY POPE
MR
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Max R.
Denton, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Eckhart service is stress free
Hyundai stands behind their product and Eckhart was stress free when dealing with repairs.
DYLAN H. from Eckert Hyundai responded on 08/27/2021 06:47 AM

Thank you for the 5 star review and the positve feedback.  We look forward to seeing you again.

Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
RF
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Ramey F.
Lake Dallas, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Fantastic and above my expectations!
The Hyundai dealership surprised me with how quickly they were able to identify the problem and solve it. Customer service was great. Overall, I had a great experience.
DYLAN H. from Eckert Hyundai responded on 08/21/2021 06:17 AM

Thank you for the 5 star review.  We are so very glad to have been able to find and correct the issue with your car.  HAve a great day.  we hope to see you again when your car needs additional service.

Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
Verified Customer
Little Elm, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Oil change and inspection service
Always professional and efficient.
DYLAN H. from Eckert Hyundai responded on 08/20/2021 07:17 AM

Thank you for the 5 star review and for the kind words. 

Employees worked with
BP
BILLY POPE
CJ
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Carolyn J.
Lewisville, TX
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Friendly service.
Always provide friendly service.
DYLAN H. from Eckert Hyundai responded on 08/20/2021 07:14 AM

Thank you for the 5 star review.  As always it our pleasure to serve you.

Employees worked with
BP
BILLY POPE
JC
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Joe C.
Denton, TX
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent Service
I can't think of a thing that the service department could have done better! Personnel were very helpful and courteous.
DYLAN H. from Eckert Hyundai responded on 08/13/2021 05:55 AM

Thank you for the 5 star review and the positive feedback.  We are always happy to serve your needs.

Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
MB
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Michael B.
Flower Mound, TX
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Exceptional Service
We have purchased 9 Hyundai vehicles from Eckert over the past twenty years. The service is impeccable and I would not go anywhere else for care
DYLAN H. from Eckert Hyundai responded on 08/12/2021 05:41 AM

Thank you for the 5 star review.  We really appreciate being able to serve you.

Employees worked with
BP
BILLY POPE
JS
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Jessie S.
Lewisville, TX
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service!
Great service!
Recommended
DYLAN H. from Eckert Hyundai responded on 08/06/2021 05:43 AM

Thank you for the 5 star review.  We look forward to seeing you again soon

Employees worked with
BP
BILLY POPE
Verified Customer
Krum, TX
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
A/C Fixed
Of course, on one of the hottest days of the year, the A/C on my 2020 Palisade decided to take a vacation. The next morning I took it in to the Eckert Hyundai service department, where not only was I able to drop it off, but fortunately the parts were available and they made the needed repairs on the same day... again, Thank You..
Recommended
DYLAN H. from Eckert Hyundai responded on 08/04/2021 05:40 AM

Thank you for the 5 star review and the positive feedback.  We are glad we were able to get your A/C concern resolved quickly.

Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
CE
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Chelsie E.
Corinth, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Taking care of their customers
Bought my car from Eckert because of how they treated me through the process. I continue to have my car serviced there because the service dept treats me with the same kindness and care. Always upfront about what is needed and what my options are. Billy is a gem! They truly go the extra mile to make sure you are taken care of. There aren’t many businesses like this anymore, but as long as Eckert continues being Eckert, I am a customer for life.
Recommended
DYLAN H. from Eckert Hyundai responded on 07/30/2021 12:55 PM

Thank you for the kind words, the 5 star review and your loyal business.  We strive to give honest and transparant service.  

Employees worked with
BP
BILLY POPE
MW
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Maranda W.
Irving, TX
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast service
I came with an issue and it was resolved by the next issue
Recommended
DYLAN H. from Eckert Hyundai responded on 07/30/2021 12:55 PM

Thank you for the 5 star review.  We are glad to have been able to resolve your concerns.

Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
CD
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Crystangella D.
Lewisville, TX
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great job!!!!
My check engine light would come on and shut off. I explained what was going on and I would told they could look at history.
They did a great job!!!!! The most important thing is I was not turned away like one dealership did.
Recommended
DYLAN H. from Eckert Hyundai responded on 07/27/2021 05:56 AM

Thank you for the positive feeback and the 5 satr review.  We look forward to seeing you again soon.

Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
WW
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Wayne W.
Denton, TX
2008 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Attentive To Customer Concerns
What I have already commented on is sufficient. I don’t wish to repeat myself. Thanks
Recommended
DYLAN H. from Eckert Hyundai responded on 07/06/2021 07:20 AM

Thank you for the positive fedback and the 5 satr review.

Employees worked with
BP
BILLY POPE
TS
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Tom S.
Corinth, TX
2021 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2021
verified customerVerified Customer
Category: Service
Trying to make my car right
Couple weeks back I took my car in there and frankly didn't get the service that it should have gotten after talking to the service manager I took a car back he did his best to get everything right done. still ain't got my radio right but not due to him not trying. I would continue to go there to have both my car's service, thank you for making things right.
Tom
Recommended
Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
Verified Customer
Lewisville, TX
2013 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2021
verified customerVerified Customer
Category: Service
Exceptional Customer Service and Follow-up
Dylan restored my confidence in Eckert Hyndai. Dylan was extremely professional and took accountability for all of my concerns. He made sure my concerns were resolved in a timely manner. I appreciate his integrity and professionalism. I will share my exceptional customer service experience with all my family and friends.
Recommended
Employees worked with
BP
BILLY POPE
DM
gravatar
Darrel M.
Denton, TX
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
The job at hand is always done on time or early.
Recommended
DYLAN H. from Eckert Hyundai responded on 07/01/2021 03:10 PM

Thank you for the positive fedback an the 5 star review.  We always look forward to seeing you.

Employees worked with
BP
BILLY POPE
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