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SureCritic / Hyundai Dealer / Ken Garff Hyundai Surprise / Cheyanna Angevine
CA

Cheyanna Angevine

Service Advisor
Ken Garff Hyundai Surprise
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(600 reviews)
78

Reviews of Cheyanna Angevine

JP
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John P.
Sun City West, AZ
2017 Hyundai Tucson
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/01/2019
verified customerVerified Customer
Category: Service
ReScore
I got a courtesy call from service tech. She offered a thorough detail of my Tuscon next time I'm in for service. Good recovery.

The car wash boy seems to be the problem, not Cheyanna.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/31/2019
Service Type: Repair
Category: Service
certified dealer
See remarks
Recommended
Marie H., BDC from Ken Garff Hyundai Surprise responded on 11/01/2019 08:04 AM

Thank you for your time by sharing with us your experience you had with Cheyanna and our team. I want to personally reach out to you, I am very sorry to hear that your last experience with us was not a great one. It is always our goal to provide the very best service. With that being said I am disappointed to hear that this visit did not provide such experience. We hope to speak to you to resolve this issue in the near future. Feel free to contact me or the Service Manager at 623-214-4121. He will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicles needs.  Our team here at Rodeo Hyundai appreciates your feedback as well as your business. We look forward to servicing your ______ in the future and earning a 5 star rating!

THANKS

MARIE HARRIS
BUSINESS DEVELOPMENT COORDINATOR
RODEO HYUNDAI SERVICE
623-214-4100 Ext 4154
MARIE.HARRIS@EARNHARDT.COM

Employees worked with
CA
Cheyanna Angevine
Service Advisor
JB
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Jill B.
Surprise, AZ
2019 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2019
verified customerVerified Customer
Category: Service
Service dept
Victor addressed my concerns and offered solutions. Gave positive feedback and direction for his team and took care of me! Thank you for the phone call!!!
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/25/2019
Service Type: Repair
Category: Service
Service Eval
Work wasn’t completed as requested. Safety issue with tire, not noted...no tire rotation complete. Second time I’ve had issues with service Dept of the 2 times I’ve visited
Not Recommended
Marie H., BDC from Ken Garff Hyundai Surprise responded on 09/25/2019 04:57 PM

Thank you for your time by sharing with us your experience you had with Cheyanna and our team. I want to personally reach out to you, I am very sorry to hear that your last experience with us was not a great one. It is always our goal to provide the very best service. With that being said I am disappointed to hear that this visit did not provide such experience. We hope to speak to you to resolve this issue in the near future. Feel free to contact me or the Service Manager, Victor, at 623-214-4121.  He will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicles needs.  Our team here at Rodeo Hyundai appreciates your feedback as well as your business. We look forward to servicing your Veloster in the future and earning a 5 star rating!


MARIE HARRIS
BUSINESS DEVELOPMENT COORDINATOR
RODEO HYUNDAI
623-214-4100 Ext 4154
MARIE.HARRIS@EARNHARDT.COM

Marie H., BDC from Ken Garff Hyundai Surprise responded on 09/27/2019 08:20 AM

Thank you Jill, for the rescore.


MARIE HARRIS
BUSINESS DEVELOPMENT COORDINATOR
RODEO HYUNDAI
623-214-4100 Ext 4154
MARIE.HARRIS@EARNHARDT.COM

Employees worked with
CA
Cheyanna Angevine
Service Advisor
JM
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John M.
Surprise, AZ
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2019
verified customerVerified Customer
Category: Service
Issues were resolved
Victor from Rodeo Hyundai addressed my concerns regarding my recent service at the dealership. I appreciate his dedication to customer service. I will be using their dealership in the future.
Not Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/21/2019
Service Type: Maintenance
Category: Service
Deceptive Practices
I took my Sonata to Rodeo Hyundai because the car would not start. I turns out my Sonata, which only has 50,000 miles on it, needed a whole new starter. And I was quoted over $700 for the job. I thought that was exorbitant, but decided to go ahead with the repair. Then I go to the dealership to pick the car up and see that bill is $100 higher than what I was quoted. I call that a deceptive practice. I also noticed a $50 misc charge in the bill that had no explanation or purpose. I guess they figure they can stick us with an extra $50 charge and we won't care. I care. I'm not getting roped by Rodeo Hyundai again. Adios.
Not Recommended
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 08/21/2019 11:22 AM

Thank you for taking the time to complete this survey. I am very sorry to hear that your last experience with us was not a great one. It is always our goal to provide the very best service so I am disappointed to hear that that was not the case for you. We appreciate your business and would like the opportunity to earn it back for your all your vehicles needs. We will be reaching out to you shortly.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4121
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 08/21/2019 02:08 PM

Thanks for rescore.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4121
Employees worked with
CA
Cheyanna Angevine
Service Advisor
RD
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Richard D.
Surprise, AZ
2018 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/21/2022
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Oil change
Not good
ALICE G. from Ken Garff Hyundai Surprise responded on 04/22/2022 07:20 AM

Hi Richard
Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5531.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.
Employees worked with
CA
Cheyanna Angevine
Service Advisor
Verified Customer
Goodyear, AZ
2015 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/06/2022
verified customerVerified Customer
7
Category: Service
Cheyanna was super helpful
Regarding my experience in the service department, Cheyanna was really helpful and was actually sincere about getting my car repaired. She got me into a rental and helped with discounts. The mechanics on the other hand really don’t know their own cars. One of them took the wheel off and told me this is where the knocking noise is coming from as he shows me a blown out stabilizer link. As well as a bad shock on the right side. Well after fixing the stabilizer links the knocking noise is still as loud as ever driving slowly. And not just on the right side. It’s clear and obvious all over the suspension of the car. And keep in mind the mechanic told me 3 shocks were good but $2000 later/2 visits here and the knocking noise I paid to fix originally is still there. So I’m going to a real mechanic to diagnose the issue. The mechanics definitely need more experience and training. I’m giving a 4 star because Cheyanna was professional and extremely helpful, it’s not her fault the mechanics don’t know how to diagnose the issue
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/01/2022
Service Type: Maintenance
0
Category: Service
Spent a lot of money and the same problems persist
Was told if I spent 1900$ on repairs noise from suspension would stop but the problem still is there and possibly worse
Cheyanna A., Business Development Coordinator from Ken Garff Hyundai Surprise responded on 04/04/2022 04:05 PM

Hi Dan
Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5531.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

 

Employees worked with
CA
Cheyanna Angevine
Service Advisor
Verified Customer
Surprise, AZ
2019 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
verified customerVerified Customer
5
Category: Service
Rescore
Cheyanna Addressed concerns even when she was not at fault for the situation! Thank you for handling it with ease and professionalism!
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/29/2022
Service Type: Maintenance
0
Category: Service
Needs to do better!
Trying to Charging for things not needed is not only disheartening but also unethical! But front end staff is amazing!
Cheyanna A., Business Development Coordinator from Ken Garff Hyundai Surprise responded on 03/29/2022 03:11 PM

Hi Melvin,

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5531.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

 

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

Employees worked with
CA
Cheyanna Angevine
Service Advisor
TM
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Thomas M.
Surprise, AZ
2021 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
verified customerVerified Customer
10
Category: Service
I wish the service technicians were as good as the advisor
Cheyanna has been great to work with, she's made sure to address each issue as they come up. The service technicians are not making her job easy and have created problem after problem, but Cheyanna has been extremely helpful and courteous throughout each issue, making sure to get things taken care of as quickly as possible and keeping me in the loop throughout the process. We are currently working together to solve the (hopefully) last of the issues, but i'm confident she will get things taken care of.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/16/2022
Service Type: Repair
0
Category: Service
Service Technicians Break More Than They Fix!
I originally brought my vehicle in for warranty repair work, but the service technicians broke multiple items on the vehicle in the course of their "repair" and spread grease throughout the interior. A second visit to fix what the service technicians broke resulted in a 6 week rental vehicle and yet more damage that wasn't seen by anyone there. a THIRD visit to fix the new damage resulted in a 3/4" x 2" area of damage on my front passenger door, the paint is scraped entirely away down to bare metal. There is obviously no quality control or inspection process for vehicles when repairs are being done, and no care in workmanship.
ALICE G. from Ken Garff Hyundai Surprise responded on 03/16/2022 03:06 PM

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5531.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs. 
Employees worked with
CA
Cheyanna Angevine
Service Advisor
Verified Customer
Phoenix, AZ
2022 Hyundai Palisade
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/11/2022
Service Type: Repair
verified customerVerified Customer
1
Category: Service
Worst new car purchase/experience
Multiple service appointments to diagnose/resolve issue(s) on new purchase (2022 Palisade).
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 02/14/2022 11:00 AM

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5531.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531
Employees worked with
CA
Cheyanna Angevine
Service Advisor
Verified Customer
Glendale, AZ
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2021
verified customerVerified Customer
Category: Service
Customer Service
I got a call from Victor, Service Manager with Hyundai Surprise, he reassured me that they'll do everything they can to satisfy my needs on my 2013 Elantra vehicle; free tow to the dealership and free diagnostic test, and also take care of the side mirror. So far things are looking good ☺️
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/31/2021
Service Type: Maintenance
Category: Service
Sabotage
To bring vehicle back in for more repairs.
Not Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 08/02/2021 08:32 AM

 

Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception.  I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4100. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

 

 

Alice Gonzales

Business Development Coordinator

Employees worked with
CA
Cheyanna Angevine
Service Advisor
Verified Customer
Surprise, AZ
2012 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2021
verified customerVerified Customer
Category: Service
Customer Service is great
Recently had a service done here and had a few issues with the way thing were handled. They reached out and promised to have the car rechecked to ensure all services were done. I very happy with the time and effort taken to ensure my future business.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/15/2021
Service Type: Repair
Category: Service
Didn’t get what I paid for
Service that was paid for was not performed. Causing me to have to drive back to dealership to pick up part.
Not Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 02/16/2021 07:19 AM


Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception.  I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4100. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

 

 

Alice Gonzales

Business Development Coordinator
Employees worked with
CA
Cheyanna Angevine
Service Advisor
JE
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Jack E.
Surprise, AZ
2009 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2021
verified customerVerified Customer
Category: Service
Jack
Very personalable
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/08/2021
Service Type: Repair
Category: Service
Jack
Great service very timely
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 01/08/2021 07:34 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customersd always get the very best service!  I hope to speak to you soon regarding the negative experience you may have recieved. please feel free to contact me at 623-214-4154. We look forward to seeing you again and for the opportunity To earn a 5 star rating.

Employees worked with
CA
Cheyanna Angevine
Service Advisor
AB
gravatar
Amanda B.
Surprise, AZ
2019 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2020
verified customerVerified Customer
Category: Service
Had some issues, but they were fixed
I took the car in for some warranty work, and the car was scratched. My husband noticed it when we picked it up. The car had to be taken for over a week to have the door repainted to fix the scratch. We got a loaner for the time. It was a fairly easy process. Cheyenna was good at communicating updates with us during the repair process.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/04/2020
Service Type: Repair
Category: Service
Car returned damaged after service
Car was scratched after service. Needs repairs.
Not Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 12/04/2020 07:10 AM

Hi  Amanda

Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception.  I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4154. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

 

 

Alice Gonzales

Business Development Coordinator

Employees worked with
CA
Cheyanna Angevine
Service Advisor
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