CHERYL BUCK

Mr. Difiore,  

Our sincere apologies and we appreciate you bringing this to our attention.   Your experience is uncharacteristic of the work performed by our technicians, and we apologize that mistakes were made on your vehicle. 

We recognize that we are not perfect, and it is only through candid feedback like yours that you have provided that we may use this information to improve our organization.

Best Regrds,
Andrew DiFeo  (C/O Joe King, Service Director)
Owner/GM
Hyundai of St. Augustine

 Thank you for taking the time to share your service experience with us. Our apologies for the uncharacteristic level of service you received. Cheryl, your service consultant will be following up with you.

 Thank you for bringing this to our attention and again our apologies for the inconvenience this caused. We greatly appreciate your understanding and have made notes in your service file for your next visit.

Thank you for taking the time to share your service experience with us. Our sincere apologies for the uncharacteristic amount of time it took to service your vehicle, we were unfortunately having Internet problems. We appreciate you and value your time and continued loyalty to Hyundai of St. Augustine. Cheryl, your service advisor will be reaching to you.

 Thank you for speaking with Cheryl and your continued loyalty to Hyundai of St Augustine. Once again, we are sorry for any inconvenience we may have caused and appreciate your understanding. We are committed to providing our guests with the service experience we pride ourselves on.

Thank you for sharing your service experience with us. Our apologies for the amount of time to complete your services. Cheryl, your service consultant will be following up with you.

 
 Thank you for speaking with Cheryl today and bringing this to our attention. Our parts manager will be updating his processes to inspect for recall parts versus appointments. Again, our apologies for any inconvenience this may have caused.

Thank you again, if Cheryl's follow up was to your satisfaction, a re-score to the original survey would be greatly appreciated.

Thank you for bringing the poor quality of your complimentary service wash to our attention. We will address this with our detail department supervisor. Our apologies for any inconvenience this may have caused.

Thank you for sharing your experience with us and speaking with Cheryl today. Our sincere apologies for the tires not being in stock. We appreciate your continued loyalty and value you.

Thank you to all of our guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Thank you for taking the time to share your service experience with us. Our apologies, it is never our intention to upset any of our guests. It would be a disservice if we didn't let you know about needing your tires rotated.   If I can make you happy by taking care of the tire rotation, it would be my pleasure.  Please feel free to contact me personally.

Thank you for taking the time to speak with Cheryl today. Once again our sincere apologies for the misunderstanding, there is quite a difference between a complimentary service wash and a detail. We appreciate you allowing us the oportunity to make this right for you. Happy holidays from our family to yours.

Our apologies for the inconvenience we caused you. We appreciate you and your feedback as this was addressed with our car care team to make sure to clean any residual oil from the crevices in the lower shields. We understand your frustration and hope our previous service history will allow us the opportunity to provide you with the confidence to continue maintaining your vehicle with us. Once again, we are sorry and can only hope you give us a second chance. Please feel free to contact me personally if I may ever by of assistance.

Thank you for speaking with us today and sharing your service experience with us. We apprecitate you and value all of our guest's time. Our apologies the update took longer than anticipated and appreciate your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

Stacey,

 It was a pleasure meeting you. Thank you for allowing us to get your horn corrected. Please don't hesitate to contact me if you need anything or stop by to say hello on your next visit.

Best Regards,
Joe King
Service Director
Hyundai of St. Augustine

 Thank you for sharing your service experience with us. Our apologies we were only average. We strive to exceed your expectations. Roger will be following up with you shortly.

 Thank you for sharing your service experience with us and our apologies for the extra time needed to complete your updates. Cheryl will be following up with you.
 Happy holidays from our family to yours.

 Thank you for taking the time to share your service experience with us. Our sincere apologies for the extra time needed to complete your services. Cheryl will be reaching out to follow up with you.
 Happy holidays from our family to yours.

 Thank you for sharing your candid feedback with us. Our sincere apologies for trouble you have had with your sunroof and we did contact Hyundai regarding the issue. We will be following up with you shortly.

 Thank you for sharing your service experience with us. Our sincere apologies on the uncharacteristic level of service you received. Cheryl, your service consultant will be following up with you.

 Thank you for taking the time to share your experience with us and speak with Cheryl today. Our sincere apologies for the inconvenience we may have caused. We appreciate you allowing us the opportunity to make this right for you.

 Thank you for sharing your service experience with us and our apologies on the miscommunication and inconvenience we may have caused you. Cheryl will be reaching out to follow up with you.