Business Solutions
SureCritic / Hyundai Dealer / Hyundai of St. Augustine / CHERYL BUCK
CB

CHERYL BUCK

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(934 reviews)
100

Reviews of CHERYL BUCK

GJ
gravatar
George J.
Saint Augustine, FL
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/02/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
ok
service ok
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/02/2018 11:33 AM


 Thank you for sharing your service experience with us and please let us know how we can earn a 5 star rating on your next visit.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
JS
gravatar
Joan S.
St. Augustine, FL
2013 Hyundai Azera
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/25/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
service
Good service, too expensive
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/26/2018 09:57 AM


 Thank you for sharing your service visit with us. Check out our website as we are constantly are adding discount coupons and specials.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
Verified Customer
Palm Coast, FL
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/17/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast, friendly service.
After the initial service evaluation, more work needed to be done than originally anticipated. They arranged to give me a loaner car at no charge until the repairs were completed. That was a very pleasant and unexpected surprise.
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 07/17/2018 06:43 AM

Thank you for sharing your service experience with us.

Employees worked with
CB
CHERYL BUCK
JK
gravatar
Jeff K.
Palm Coast, FL
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/17/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
2015 Hyundai Sonata
I like the service philosophy St Augustine Hyundai has. I have been going there for a while because the overall service is great. This time there was one slight problem. They didn't set the service reminder to what it says on the windshield. Not a big deal and I have not figured how to reset it myself.
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 07/18/2018 01:05 PM

Thank you for sharing your service experience with us and that we were able walk you through resetting the maintenance with you.

Employees worked with
CB
CHERYL BUCK
AR
gravatar
Amanda R.
Saint Johns, FL
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/19/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good service
Good service. I had a lot done to my car, which is fine she needed some TLC. Danny made sure to tell me what wasn’t really needed and what was needed to get done. He was great to work with. I am just a little disappointed that my car didn’t get cleaned and washed after being at the dealership for 2 days. I was looking forward to that because I feel like that’s what their service department is known for. Great service with a complimentary clean. So that was disappointing that I didn’t receive that.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/19/2018 03:27 PM


 Thank you for taking the time to share your service experience with us and our sincere apologies for not completing the service wash. Since we hand wash our vehicles we are at the mercy of the weather. Please stop by when convenient and we can get it cleaned for you.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
CG
gravatar
Carolyn G.
Saint Johns, FL
2010 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/11/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The service advisor Cheryl Buck.
You have my review on the previous page with the exception, for the first time in years that I've been coming to Hyundai St. Augustine, upon getting into my car, I found the driver seat dirty and the center console fabric dirty as well.
Recommend??? 60/40
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/12/2018 05:21 AM


 Thank you for sharing your service experience with us. We appreciate you bringing seat and console to our attention so we may address this with our technician and detail dept. Our sincere apologies for any inconvenience this has caused.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
LT
gravatar
Letichi T.
Palatka, FL
2012 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/25/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
My service experience
Thanks Hyundai for being so considerate!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/29/2018 05:34 AM


 Thank you for sharing your service experience with us. Our apologies on the amount of time needed to diagnose your transmission concerns.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
JH
gravatar
Jerzy H.
Dover, AR
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/09/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Out of Town Oil change
I was on a brief visit, 1,000 miles from home, and needed an oil change. Pleasantly surprised to get prompt service without an appointment.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/09/2018 12:21 PM


 Thank you for taking the time to share your service experience with us and we hope you visit us again when you are in town.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
Verified Customer
Columbia, CT
2013 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/25/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service completed successfully
Service completed successfully.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/25/2018 01:06 PM


 Thank you for sharing your service experience with us. Please let us know how we can improve to earn that 5 star on your next visit.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
RO
gravatar
Randall O.
Saint Augustine, FL
2016 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/16/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good service
Good service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/17/2018 07:14 AM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
KG
gravatar
Kelly G.
Saint Augustine, FL
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/04/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
Overall my 1st oil change (free) was exceptional no issues other than when the car was washed/detailed only the front inside of my car was detailed and windows wiped down and floorboards, back section was not wiped nor were the floorboards cleaned.. I was just happy with the free wash, but when it was detailed on inside I would have hoped the entire floor was cleaned and/windows wiped
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/04/2018 02:06 PM

Thank you for taking the time to share your service experience with us. Due to time constrictions, we only offer the front seating area vacuumed with our complimentary wash. If you don't mind waiting longer, just ask your service consultant at the time of service write up and they will have it completed for you. Our detail department also offers full interior or exterior detailing when your new Sonata is ready.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
Verified Customer
Palm Coast, FL
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/30/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Dealership visit
Recent dealership visit for scheduled oil change when uneven tire wear dis covered.. Tire balance, rotation completed during visit, so no need rescheduled another 25 min. drive to area..............................
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/30/2018 07:16 AM

Thank you for sharing your service experience with us. Glad to hear we discovered the uneven tire wear before having to replace them.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
RK
gravatar
Richard K.
Saint Augustine, FL
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/27/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Quality Service Poor Service Area
The service people are great very friendly and helpful. As stated earlier, the waiting areas lacks in many ways.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/27/2018 12:03 PM

Thank you for sharing your service experience with us and your candid feedback.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
GM
gravatar
George M.
Ormond Beach, FL
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/16/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
This visit
We love this dealership but rhis tourine cisit took way too long. Too many people there at one time.
Recommended
GIOVANNI R. from Hyundai of St. Augustine responded on 02/19/2018 08:42 AM

Thank you for sharing your service experience with us. Cheryl, your service consultant will be reaching out to you.


It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
Verified Customer
Ponte Vedra, FL
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/20/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Don't know what u mean
Polite employees, fast service, free car wash
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/22/2018 05:45 AM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
DR
gravatar
Deborah R.
Jacksonville, FL
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/05/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Debbie R
The service is worth the wait. Would have liked for my backseat to be vacuumed just like they did the front… That little extra effort would go a long way!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/05/2018 06:04 AM

Thank you for the 4 star rating and your continued loyalty to Hyundai of St Augustine. Please just ask your service consultant on your next visit to have our detail dept vacuum the rear.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
LF
gravatar
Leone F.
Palm Coast, FL
2018 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/29/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
It's just OK
You're selling a premium brand (Genesis) out of a third world dealership.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/29/2017 12:18 PM

Thank you and Happy new year.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
RS
gravatar
Robert S.
St. Augustine, FL
2013 Hyundai Elantra Gt
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/23/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Not
Service is great but can't recommend Hyundai as I am a victim of the fuel scam and the never ending class action law suit
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/24/2017 06:08 AM


 Thank you for the 4 star rating, please do let us know how we can improve to earn that 5th star on your next visit.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
EA
gravatar
Elizabeth A.
Saint Augustine, FL
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/17/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
friendly and courteous
nice
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/17/2017 08:13 AM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine. Please let us know how we can earn that 5 star on your next visit.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
Verified Customer
2016 Hyundai Santa Fe S
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/07/2017
verified customer Verified Customer
Category: Service
changes
they did a good job
Recommended
Employees worked with
CB
CHERYL BUCK
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.