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SureCritic / Hyundai Dealer / Murdock Hyundai Lindon / CAEL CALDWELL
CC

CAEL CALDWELL

Assistant Service Manager
Murdock Hyundai Lindon
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(350 reviews)
79

Reviews of CAEL CALDWELL

JW
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Joseph W.
Eagle Mountain, UT
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick service, friendly staff
They finished the recall work quicker than expected. Parts needed to be ordered for other fixes that are under warranty. I appreciate their willingness to provide an Uber for me to and from work while they fixed my transportation! Great job Cael and everyone else.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/29/2018 09:10 AM

Thank you for taking the time to leave us with your review! We really appreciate it. We are happy to hear that Cael was helpful to you. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Provo, UT
2018 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service overall.
I have been satisfied with my experience at Hyundai. They had the vehicle we wanted and the staff has always been professional. I would appreciate a slightly more polished staff experience such as more communication during service visits, but can only speak to a small number of visits and staff members. Overall I have been satisfied and happy at this dealer and would definitely recommend it to friends and family.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/19/2018 08:28 AM

Thank you for taking the time to leave us with your response. We really appreciate it. We are sorry to hear that there was a lack of communication between you and your advisor. We will address this issue in future training and be sure to fix that for next time. We apologize for any inconvenience we may have caused you and we look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
WH
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Wendy H.
UT
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Integrity
I feel the people at Murdock Hyundai really care about their customers and the quality of their work.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/19/2018 08:30 AM

Thanks for the 5 star review! We really appreciate it. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
VB
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Velma B.
Spanish Fork, UT
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
they are wonderful
they are friendly and are there to help you with your needs and the vehicles are super
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/19/2018 08:29 AM

Thank you for taking the time to leave us with your response! We really appreciate it. We are happy to hear that you were pleased with your service. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JF
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Jeffery F.
Orem, UT
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fantastic!
Cael came off his lunch early to help us. He was eager to help and got us in and out very quickly. I wish all my interactions with people were this positive.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/14/2018 08:18 AM

We are glad to hear you enjoyed your service with us, we hope to see you regularly at Hyundai we appreciate your service!

Shawn Miller 
Service Manager 

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
KS
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Kerry S.
Orem, UT
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Top-Notch Service!
Customer service was absolutely outstanding! They go the extra mile. I was impressed!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/13/2018 10:54 AM

Thanks for taking our survey we are happy to know you had an outstanding service we hope to keep working with you in the future! 

Shawn Miller 
Service Manager 

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Provo, UT
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good quick affordable service
Service associate understood that I had a budget and helped me stay within
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/12/2018 01:13 PM

Thanks for the awesome review! We really appreciate it. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
ES
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E S.
Springville, UT
2014 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2018
verified customerVerified Customer
Category: Service
Service line staff and background workers.
Wonderful, timely and fixed my problem.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/06/2018
Service Type: Maintenance
Category: Service
Service line staff and background workers.
Only had one problem in several years although my speed control cancel button still sticks periodically.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/07/2018 12:10 PM

thank you for talking to Cael on the phone. We do appreciate your business.

Shawn

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
KJ
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Kristina J.
Provo, UT
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendliness and honesty!!
Always pleasant to work with and honest with service needs and answers to questions. Techs are friendly and make the visit manageable and the waiting environment is nice also!!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/08/2018 12:40 PM

Thank you for taking the time to leave us with your review! We really appreciate it. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
RC
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Richard C.
Spanish Fork, UT
2016 Hyundai Sonata Hyb
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
Wait time for oil change too long. 1 hr 15 mins, unacceptable. They did get me out in 45 mins.... I sense they could feel my displeasure in the long wait.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/07/2018 01:19 PM

in appeal

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
DD
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Dana D.
Springville, UT
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everybody is always very quick to help you
Everyone there is super friendly and helpful. Enjoyed every visit so far, look forward to the next.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/08/2018 10:49 AM

Thanks for the 5 star review! We really appreciate it. We are happy to hear that you were pleased with your service. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
MB
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Marian B.
American Fork, UT
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
4 Stars this time because...
The wait was a little longer than usual this time but the friendly staff and service were excellent, as usual.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 05/29/2018 09:35 AM

Thank you for taking the time to leave us with your review. We really appreciate it. We apologize that your cars service took a little longer then expected! We understand how frustrating that can be. We will address the issue and be better next time. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
DJ
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Denis J.
American Fork, UT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great to work with, appreciate their help.
Excellent for service rendered.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 05/29/2018 10:36 AM

Thanks for the awesome review! We really appreciate it. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
SW
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Shari W.
Orem, UT
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Beware of the Up-sell.
Great cars, great people, attentive service. But I have yet to step into a dealership that I can trust that those additional things "your really need to fix" are real or not. I have yet for my 'life-time free oil changes' to actually be free!! Nice people, but did I REALLY need that allignment? Hmmm.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 05/25/2018 08:48 AM

Thank you for taking the time to leave us with your review! We really appreciate it. We are sorry to hear that you felt our service team was up selling you. That is surely never our intent. We will address this issue in future training and be better. Again we apologize for the inconvenience. We hope to see you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
MB
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Michael B.
Lindon, UT
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Excellent service & very friendly.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 05/25/2018 08:52 AM

Thanks for the awesome review! We really appreciate it. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
LG
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Lea G.
Fountain Green, UT
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Super great service.
I appreciate the service that I have received at Murdock Hyundai in Lindon.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 05/18/2018 10:17 AM

Thanks for the awesome review! We really appreciate it. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
TN
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Teresa N.
Lehi, UT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Thank you Cade!
I love the fact that the technician Cade gave me an approximate time that it would take to service my car
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 05/14/2018 12:13 PM

Thank you for taking the time to leave us with a review! We really appreciate it. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Lehi, UT
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2018
verified customerVerified Customer
Category: Service
Willing to Improve
After an initial complain about long wait time, they informed me of a plan to help decrease time spent in the service shop, and offered me a coupon to make up for the long wait times.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/11/2018
Service Type: Maintenance
Category: Service
Took too long
An oil change took over two hours to complete with no explanation as to why. This is a little ridiculous considering that it can be completed at home in less than an hour.
Not Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 05/12/2018 08:29 AM

Thank you for speaking with me today on the phone. I really appreciate your business! 

-Cael Caldwell

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Orem, UT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick!
I had to wait awhile to talk to someone when I first pulled in, but because I had to wait they threw in a free tire rotation! Also, they told me it would take them about an hour and 45 min., and it only took them and hour and 10 min. It was a great visit!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 05/07/2018 10:23 AM

Thanks for your 5 star review! We are happy to hear that you were taken are of and pleased with your service. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
LJ
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Lee J.
Provo, UT
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great deal on a great car
Ben was great to work with. It felt like I was working with a friend instead of a salesman. I looked at all the cars in the same category and Hyundai definitely had the best deal by quality, cost, and warranty. Definitely will be doing business there again.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 05/04/2018 09:43 AM

Thanks for the awesome review! We really appreciate it. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
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