CAEL CALDWELL

Thank you for your feedback. We consider anything less than 5 star service a failure at Murdock Hyundai. Please allow my Assistant Manager to contact you to learn more about how we can improve for your next experience. Thank you for your feedback.

Shawn Miller, Service Manager

Thanks for speaking with me John, I sent that rescore over to your email. Let me know if you have any questions. -Cael

Thank you for your feedback. Here at Murdock, we consider anything less than five star service a failure. I will let our guys know so we can make improvements. I hope that next time you come in we can give you a 5 Star experience! Thank you again for your feedback, we look forward to serving you in the future.

Shawn Miller, Service Manager

Thank you for letting us know! Software updates are often precursors to bigger problems. Many times, if they are performed, the car should function better than before. However, in a few cases, it can reveal a bigger problem within the engine. It sounds like there's a chance you are the second option.
If that is the case, your best bet is to return and allow our techs to take another look at the vehicle and ensure that your car is in the best condition possible! 
Our service department would be happy to set you an appointment time to return your vehicle so we can check on your car again. Feel free to call us or to bring the car in at any time. We'll do what we can to make sure your car functions properly from this point on.
Shawn Miller, Service Manager

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Thanks for the review. We do our best each day to make every guest's visit a 5 Star experience. Hopefully, we can “up our game” the next time you are in to see us and we could earn a 5 Star review from you. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Hi Annette,
We're so happy to hear that you had a positive experience with us at your last visit!  We hope to be able to help out again for any future service you may need. Have a great day!
-Shawn Miller, Service Manager

I'm glad your service experience was to your liking, and I apologize for the wait time. We take your comments very seriously and try to improve to the best of our abilities. We hope you will continue to trust us with the care of your vehicle.
We hope to see you again.
Thanks
Shawn Miller (Service Manager)

Thanks for the review. We do our best each day to make every guest's visit a 5 Star experience. Hopefully, we can “up our game” the next time you are in to see us and we could earn a 5 Star review from you. We appreciate your business and value your trust in us.
-Shawn Miller ( Service Manager ) 

Thank you for taking the time to respond to our survey. We apologize that your visit with us took longer than expected, and we're sorry for any inconvenience or frustration that may have resulted from our untimeliness. We are very thankful for your honest feedback and helping us become better. A service advisor may contact you in the next few days to talk about your experience and how to make the next visit better. We again apologize. Thank you for your feedback.
-Shawn Miller (Service Manager)

Lloyd,
Thank you so much for responding to our survey. We are happy to hear that you had a good experience with us, and we are looking forward to seeing you again in the future! Thank you again for your business and your feedback.
-Shawn Miller (Service Manager)

Lloyd,
If there is anything else we can do to make your future visits better please let us know! But we are still glad you had a good experience!
-Shawn Miller

Jack,

Thank you for your kind feedback! I'm confident to say that we have the best service team in the state! We will let you know about that Genesis line, it's coming soon! Let us know how we can make your next experience even better.

Shawn Miller, Service Manager

Thank you so much for responding to our survey. We're very sorry the frustration and stress we caused on our end. We apologize for the manner in which you received service. Thank so much for giving us this great feedback. It helps us so we can train better and become better. We hope to have you back in again to give you a 5 star experience next time! Thank you again.

-Shawn Miller (Service Manager)

Barbara, 
Thank you so much for your response to our survey. We're glad you had a good experience with! We are so grateful your insightful feedback. We are very thankful for a customer's point of view on how well we work. Thank you again for your suggestions! We're excited to have you back in so we can prove ourselves better next time. 

-Shawn Miller (Service Manager)

Thank you for taking time out of your day to respond to our survey! We are working on being faster and more on top of it for the future. We hope to see you back here for your next oil change so we can give you the 5 star service you deserve. 
-Shawn Miller 
Service Manager 

Betty,
Thank you so much for responding to our survey. We're glad your visit was better than expected, but we would love to see you come in again so we can make you service excellent! Thank you again for your feedback.

-Shawn Miller (Service Manager)

Thanks for the great survey, please let us know if there is anything we can do to better serve you next time!

Shawn Miller 
Service Manager 

Thank you for taking the time to leave us with your response. We really appreciate it. We are sorry to hear that there was a lack of communication between you and your advisor. We will address this issue in future training and be sure to fix that for next time. We apologize for any inconvenience we may have caused you and we look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Thank you for taking the time to leave us with your review. We really appreciate it. We apologize that your cars service took a little longer then expected! We understand how frustrating that can be. We will address the issue and be better next time. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Thank you for taking the time to leave us with your review! We really appreciate it. We are sorry to hear that you felt our service team was up selling you. That is surely never our intent. We will address this issue in future training and be better. Again we apologize for the inconvenience. We hope to see you again in the future.

-Shawn Miller (Service Manager)