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SureCritic / Hyundai Dealer / Tameron Hyundai / CHRIS COCHRAN
CC

CHRIS COCHRAN

Tameron Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(258 reviews)
86

Reviews of CHRIS COCHRAN

RT
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RHONDA T.
Birmingham, AL
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/21/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Mediocre service
Service rep quoted a higher price when I dropped off car than when I brought it in for an estimate. They did not wash my car like the dealership in South Carolina. They did not inform me of other issues before I picked car up.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 05/25/2015 03:03 PM

Mrs Taylor

Sorry for the confusion on prices for your services. It is always the same unless other services or add ons are discussed. It is unfortunate that not all dealerships have car washes but it is part of our expansion in the future. Thank you for giving us the opportunities to serve you and we hope you will consider us again in the near future. Hopefully you will give us another chance to meet your expectations.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager

Employees worked with
CC
CHRIS COCHRAN
SG
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SUSAN G.
Alabaster, AL
2005 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/13/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Ouch !
Service done was a waste of my time and money. Car was the same when I left as it was when I took it in.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/14/2015 11:27 AM

It is infortunate that a customer can not repair all the issues there vehicle may be having. Sometimes vehicle s have several components that need to be replaced in order to resolve a code or concern the vehicle may be having. We are more than happy to assist all of our customers by reducing the cost of the repair if the customer needs assistance.  We value all of our customers and we want your repeat business.

Joe Bajalia
Tameron Hyundai
Service Manager

Employees worked with
CC
CHRIS COCHRAN
Verified Customer
Vestavia Hills, AL
2013 Hyundai Accent
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/27/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Sour Customer Service
I come to this facility and every time I do I ask myself why do you keep coming here??? I absolutely hate your service advisors!!!! They see me pull up and I have to sit there for 15-20 min before anyone come to see what I want.. I just came Wednesday 11/26/14 and there was no one standing outside but there was guy inside his office and he was not on the phone... I sat there for about 10 min and then a mechanic came from the back and he asked had I been helped I said no he walked in the office and told the man then he step back out and said he's calling someone for you... I'm like really??? That really upset me because he could've called someone the whole time I sat there... If there was a dealership closer to me I would go there but unfortunately it's not..
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 11/28/2014 07:50 AM

Mrs. Dennis

We apologize for your wait time on the service drive. Usually a customer is greeted within a min. Fortunately  we serviced your vehicle within 30 min. We have great reviews from our customers about how well they are taken care of by our advisors and often times they even write letters reflecting that performance. I am not sure what happened on your visit but i am glad you let us know so we can address the concern. Please ask for me at your next visit so i can personally make sure you are taken care of.

sincerely

Joe Bajalia
Tameron Hyundai
Service Manager

Employees worked with
CC
CHRIS COCHRAN
MH
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Marilyn H.
Bessemer, AL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service With a Smile
Very helpful technician explained exactly what would happen and the time frame.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/25/2021 08:04 AM

Thank you for your business Marilyn. I really appreciate the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
CC
CHRIS COCHRAN
WW
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Wanda W.
Mountain Brook, AL
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service!
The way they meet you at your car, the way they explain what needs to be done, and timeliness.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 05/25/2021 12:16 PM

It is always a pleasure to serve you Wanda. Thank you for being our customer. 

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
CC
CHRIS COCHRAN
PC
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Patricia C.
Hayden, AL
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great service
great place to purchase a vehicle
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 05/15/2021 10:15 AM

Thank you for the survey Patricia.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
PG
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Patrick G.
Birmingham, AL
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Exception work and service and at a fair price.
Exception work and service and at a fair price.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 05/06/2021 06:51 AM

Thank you for the wonderful survey Patrick.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
WW
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Wanda W.
Mountain Brook, AL
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Highly Recommend
I do highly recommend Tameron Hyundai, they are polite, courteous, and very easy to deal with.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 05/03/2021 05:32 AM

Thank you Wanda. You are a wonderful customer. I really appreciate the survey and your business.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
CC
CHRIS COCHRAN
GM
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Gregory M.
Birmingham, AL
2015 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/21/2021
verified customer Verified Customer
Category: Service
Accessability, courteousness, client satisfaction
I have always had a good experience at Tameron, including short wait times, maintenance times a care for client satisfaction.
Recommended
Employees worked with
CC
CHRIS COCHRAN
GM
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Gregory M.
Birmingham, AL
2015 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/21/2021
verified customer Verified Customer
Category: Service
Accessability, courteousness, client satisfaction
I have always had a good experience at Tameron, including short wait times, maintenance times a care for client satisfaction.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/20/2021
Service Type: Maintenance
Category: Service
Confirmed Client
Although I did not originally purchase my vehicle at Tameron I wish that I had. Now that I am using Tameron for all maintgenence I will continue to do so.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 04/20/2021 02:16 PM

Thank you for speaking to us today. I really appreciate the re score. 

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
CC
CHRIS COCHRAN
Verified Customer
Maylene, AL
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
I had the best experience using this service department. I love the new way things are done with text and email to approve services that they recommend and the ones you choose to have done.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 04/08/2021 05:27 AM

Thank you for the five star survey .

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
TH
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Tara H.
Mountain Brook, AL
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2021
verified customer Verified Customer
Category: Service
Friendly Service
Brian was very helpful with my service issue.
Recommended
Employees worked with
CC
CHRIS COCHRAN
Verified Customer
Pelham, AL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Very prompt. Communicates well about work that needs to be done with price before doing work. Excellent service.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/04/2021 12:20 PM

Thank you for the wonderful survey Steven.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
CC
CHRIS COCHRAN
JS
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Juanita S.
Birmingham, AL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Courteous and professional personnel
Exceptional staff and service. Kept me briefed on service and maintenance requirements and issues.. Got in and out in a timely manner. Would recommend this facility to anyone
Recommended
Gianna B. from Tameron Hyundai responded on 02/02/2021 11:55 AM

Thank you for the wonderful survey, Juanita. We look forward to your next visit with us.

Employees worked with
CC
CHRIS COCHRAN
Verified Customer
Sterrett, AL
2014 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Professional
Very helpful in explaining work that needed to be done
Recommended
Gianna B. from Tameron Hyundai responded on 01/19/2021 11:45 AM

Thank you for the five-star survey. 

Employees worked with
CC
CHRIS COCHRAN
Verified Customer
Birmingham, AL
2012 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2020
verified customer Verified Customer
Category: Service
Revisit
Yes the problem was resolved today.
Recommended
Employees worked with
CC
CHRIS COCHRAN
Verified Customer
Birmingham, AL
2012 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2020
verified customer Verified Customer
Category: Service
Revisit
Yes the problem was resolved today.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/26/2020
Service Type: Maintenance
Category: Service
Recall
Not a good visit for me
Recommended
MATTHEW A. from Tameron Hyundai responded on 10/27/2020 09:19 AM

Thanks for taking the time to talk with me about your last service visit. We value you as a customer. As I said, I am re-sending the survey out for you. Again, thanks for the opportunity to re-score us.

Thanks,
Michael Elrod

Employees worked with
CC
CHRIS COCHRAN
JJ
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Jack J.
Sylacauga, AL
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great all around service.
Great job.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 09/11/2020 11:31 AM

Thank you for the five star survey Jack.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
CC
CHRIS COCHRAN
Verified Customer
Birmingham, AL
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very kind and understanding
Matt Austin was just as kind & understanding to my predicament as if he was my brother. He was very helpful by explaining in detail what had happened to my car and what actions needed to be taken immediately and what could what for a short while. I will never take my car anywhere.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/24/2020 03:05 PM

We appreciate the wonderful comments in the survey. We are here to serve when you need us. Thank you for your business.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
PC
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Patricia C.
Hayden, AL
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
service
great
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/22/2020 01:36 PM

Thank you for the wonderful survey Patricia.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
RM
RANDALL MCCADORY
CC
CHRIS COCHRAN
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