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SureCritic / Hyundai Dealer / Tameron Hyundai / CHRIS COCHRAN
CC

CHRIS COCHRAN

Tameron Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(258 reviews)
86

Reviews of CHRIS COCHRAN

JK
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James K.
Birmingham, AL
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service...
with a true customer orientation.
JOE B., Service Manager from Tameron Hyundai responded on 03/23/2022 10:52 AM

It is always a pleasure to see you Mr. Kennemer.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
DM
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Dustie M.
Mobile, AL
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great
Thanks
JOE B., Service Manager from Tameron Hyundai responded on 03/15/2022 06:08 AM

Thank you Dustie.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
CC
CHRIS COCHRAN
DM
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David M.
Pelham, AL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great customer care!
Tameron is consistently professional, highly recommend.
JOE B., Service Manager from Tameron Hyundai responded on 11/26/2021 05:39 AM

Thank you for the wonderful survey David.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
LS
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Laorranda S.
Randolph, AL
2011 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/30/2021
verified customerVerified Customer
8
Category: Service
Refund for my inspection
Thankfully I was able to get a refund on my inspection. Awesome customer service.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/23/2021
Service Type: Repair
0
Category: Service
Half butt inspection!
Please, for the love of God, do not pay the $179 dollars for an inspection. According to Tameron my car is in excellent condition, but a local mechanic begs to differ. I had multiple SEVERE issues my car, and a few minor. If I would’ve driven my car much longer I could’ve been in a bad accident.
JOE B., Service Manager from Tameron Hyundai responded on 11/24/2021 07:09 AM

Mrs Smitherman
You brought us your vehicle because you are having an issue with a check engine light on and not being able to fill up your vehicle with enough gas. You agreed to the ( diag fee ) to tell you  what is wrong with your car.  This is the same process and fee for every customer. We told you what is wrong and you declined having it fixed. Not sure where the confusion is. We also performed a multi point inspection on your car , where the technician makes a visual inspection of Bulbs, tires, brakes , etc. All of the recommendations for both are on your receipt. Again you paid the same price every customer pays for the same service. All of this was disclosed to you before working on your car. The diag fee is to DIAGNOSE the concern you are having with your car. This is different from the visual   inspection. 

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
CC
CHRIS COCHRAN
JK
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James K.
Birmingham, AL
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent, as usual.
Service is consistently good and the service staff has a much-appreciated customer focus.
JOE B., Service Manager from Tameron Hyundai responded on 11/06/2021 06:40 AM

Thank you for the five star survey James.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
Verified Customer
Birmingham, AL
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Fast and easy
Very easy to make an appointment. Service was quick and easy
JOE B., Service Manager from Tameron Hyundai responded on 10/15/2021 03:50 PM

Thank you for the feedback

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
CC
CHRIS COCHRAN
MB
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Mary B.
Mountain Brook, AL
2013 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2021
verified customerVerified Customer
10
Category: Service
Good response
My concerns were addressed.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/10/2021
Service Type: Maintenance
3
Category: Service
Unacceptable
The job was simple but wasn’t done right
JOE B., Service Manager from Tameron Hyundai responded on 10/10/2021 08:55 AM

Mary
We will contact you first thing Monday to get this resolved  for you. 

Joe Bajalia
Service Manager
Tameron Hyundai
MATTHEW A. from Tameron Hyundai responded on 10/13/2021 03:12 PM

Thank you for speaking with me today. I appreciate your willingness to re-score your survey, and your business. Please do not hesitate to call or text if there is anything else we can do for you Mary.

Thanks,
Matt Austin
Assistant Service Manager
205-314-0311

Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
MH
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Marilyn H.
Bessemer, AL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service With a Smile
Very helpful technician explained exactly what would happen and the time frame.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/25/2021 08:04 AM

Thank you for your business Marilyn. I really appreciate the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
CC
CHRIS COCHRAN
WW
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Wanda W.
Mountain Brook, AL
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service!
The way they meet you at your car, the way they explain what needs to be done, and timeliness.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 05/25/2021 12:16 PM

It is always a pleasure to serve you Wanda. Thank you for being our customer. 

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
CC
CHRIS COCHRAN
PC
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Patricia C.
Hayden, AL
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
great place to purchase a vehicle
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 05/15/2021 10:15 AM

Thank you for the survey Patricia.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
PG
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Patrick G.
Birmingham, AL
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exception work and service and at a fair price.
Exception work and service and at a fair price.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 05/06/2021 06:51 AM

Thank you for the wonderful survey Patrick.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
WW
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Wanda W.
Mountain Brook, AL
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Highly Recommend
I do highly recommend Tameron Hyundai, they are polite, courteous, and very easy to deal with.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 05/03/2021 05:32 AM

Thank you Wanda. You are a wonderful customer. I really appreciate the survey and your business.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
CC
CHRIS COCHRAN
GM
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Gregory M.
Birmingham, AL
2015 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/21/2021
verified customerVerified Customer
Category: Service
Accessability, courteousness, client satisfaction
I have always had a good experience at Tameron, including short wait times, maintenance times a care for client satisfaction.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/20/2021
Service Type: Maintenance
Category: Service
Confirmed Client
Although I did not originally purchase my vehicle at Tameron I wish that I had. Now that I am using Tameron for all maintgenence I will continue to do so.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 04/20/2021 02:16 PM

Thank you for speaking to us today. I really appreciate the re score. 

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
CC
CHRIS COCHRAN
Verified Customer
Maylene, AL
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
I had the best experience using this service department. I love the new way things are done with text and email to approve services that they recommend and the ones you choose to have done.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 04/08/2021 05:27 AM

Thank you for the five star survey .

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
TH
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Tara H.
Mountain Brook, AL
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2021
verified customerVerified Customer
Category: Service
Friendly Service
Brian was very helpful with my service issue.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/04/2021
Service Type: Repair
Category: Service
Back ordered parts
Brian was very nice to work with in the service department. Parts being in back order for a month is totally unacceptable. I won’t ever be purchasing another Hyundai.
Not Recommended
MATTHEW A. from Tameron Hyundai responded on 03/04/2021 01:01 PM

Thank you for your feedback and thank you for taking the time to give us a re-score. Your business means a lot to us and we want you to know that we appreciate you. Thanks again.

Matthew Austin
Assistant Service Manager
Tameron Hyundai
205-314-0311

JOE B., Service Manager from Tameron Hyundai responded on 03/05/2021 04:51 AM

Thank you so much for the five star survey Tara.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
CC
CHRIS COCHRAN
Verified Customer
Pelham, AL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Very prompt. Communicates well about work that needs to be done with price before doing work. Excellent service.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/04/2021 12:20 PM

Thank you for the wonderful survey Steven.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
CC
CHRIS COCHRAN
JS
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Juanita S.
Birmingham, AL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courteous and professional personnel
Exceptional staff and service. Kept me briefed on service and maintenance requirements and issues.. Got in and out in a timely manner. Would recommend this facility to anyone
Recommended
Gianna B. from Tameron Hyundai responded on 02/02/2021 11:55 AM

Thank you for the wonderful survey, Juanita. We look forward to your next visit with us.

Employees worked with
CC
CHRIS COCHRAN
Verified Customer
Sterrett, AL
2014 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional
Very helpful in explaining work that needed to be done
Recommended
Gianna B. from Tameron Hyundai responded on 01/19/2021 11:45 AM

Thank you for the five-star survey. 

Employees worked with
CC
CHRIS COCHRAN
PD
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Pastora D.
Helena, AL
2018 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/12/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Engine replaced twice and still not working properly
After an oil change back in November 2020, I was driving on the Hwy and the engine stopped. I took the vehicle back to the shop on a tow truck.
The engine got damaged and consequently repaired (the engine only had 50,000miles) I asked the dealership how that happened and I did not receive a logic answer.
A few days later, I had to take it back to the shop with a new knocking noise on the engine. They fixed it again and after 3 weeks the noise has came back.
My Elantra is sitting in my garage because I don’t feel comfortable bringing it back to the dealership. I am searching for a different shop to see if I can get it fixed properly.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/14/2021 06:08 AM

We will be reaching out to you shortly to discuss your last visit with us.


Tameron Hyundai
Employees worked with
CC
CHRIS COCHRAN
Verified Customer
Birmingham, AL
2012 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2020
verified customerVerified Customer
Category: Service
Revisit
Yes the problem was resolved today.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/26/2020
Service Type: Maintenance
Category: Service
Recall
Not a good visit for me
Recommended
MATTHEW A. from Tameron Hyundai responded on 10/27/2020 09:19 AM

Thanks for taking the time to talk with me about your last service visit. We value you as a customer. As I said, I am re-sending the survey out for you. Again, thanks for the opportunity to re-score us.

Thanks,
Michael Elrod

Employees worked with
CC
CHRIS COCHRAN
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