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COLIN HENRY

Pohanka Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(364 reviews)
83

Reviews of COLIN HENRY

Verified Customer
Oxon Hill Glassmanor, MD
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Very Efficient and great customer service
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 08/07/2016 04:19 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
BB
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Bryan B.
Laurel, MD
2011 Hyundai Equus
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/27/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Worst service ever. 12 days to repair...
Internal communication needs to be improved.
Not Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 07/28/2016 05:12 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. Please contact me so that I can get this taken care of for you. I apologize for this happening.

Sincerely


Steve Benack
Service Manager
301-423-1100
Employees worked with
CH
COLIN HENRY
Verified Customer
Largo, MD
2003 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Assistance
Everyone is always so helpful.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 07/25/2016 05:58 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
Verified Customer
Washington, DC
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly service, helpful service reps
This was a great 30,000M check. Thank you!
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 07/23/2016 05:05 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
CH
COLIN HENRY
PM
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Pamela M.
Fort Washington, MD
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
I love the service department at Pohanka Hyundai. I am confident in the service rendered, and I appreciate the professionalism.
Excellent Service!
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 07/09/2016 08:07 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
CH
COLIN HENRY
DP
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Diedre P.
Elkridge, MD
2014 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service
Great customer service!
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 07/08/2016 06:11 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
CH
COLIN HENRY
Verified Customer
La Plata, MD
2012 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly & Efficient
Was greeted as soon as I walked in. Friendly and Efficient Staff.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 06/27/2016 04:52 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Stephen B., Service Manager from Pohanka Hyundai responded on 06/27/2016 04:53 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
CH
COLIN HENRY
Verified Customer
Hyattsville, MD
2010 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
STAY AWAY
I took my car in for a start-up noise. I was told that my timing chain needed to be replaced. I paid over $2000 for the noise to be repaired, and there is no difference. It turns out that they diagnosed the noise as the timing chain based on a service bulletin, not based on inspection of my car. When I picked my car up, they said I may still get a little noise, but not to worry about it. Well, the noise is exactly the same as before, and I'm worried about it. The replacement of the timing chain did nothing to address the noise.
Not Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 06/24/2016 07:39 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. The option to do the repair with all that was needed was presented. the repairs were requested to be done ala-carte. To do the rest of the repairs, can be done at a  reduced rate.


Steve Benack
Service Manager
301-423-1100
Employees worked with
CH
COLIN HENRY
CH
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Clarence H.
Fort Washington, MD
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The treatment by the staff and the exceptional service
I will be more than happy to recommend Pohanka Hyundai to friends and family.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 06/10/2016 05:00 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
EI
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Eric I.
Durham, NC
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Brakes
The service was good. Not from the area and needed brakes same day. Had to wait but they got it done.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 06/09/2016 05:53 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
CH
COLIN HENRY
EH
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ELIJAH H.
Fort Washington, MD
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Amazing
They had the perfect car for me. At an extremely reasonable price. They even worked with me when I didn't have enough for the down payments. It was a very pleasant first car buying experience.
Recommended
Andy P., Service Manager from Pohanka Hyundai responded on 02/07/2016 07:00 AM

We appreciate you choosing Pohanka for all your auto needs. Thanks for your feedback.

Andy Portillo
Service Manager 
301-909-7531
Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
CW
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CHARLIE W.
Fort Washington, MD
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Great service over all.
Recommended
Andy P., Service Manager from Pohanka Hyundai responded on 12/12/2015 04:35 AM

Thank you for servicing with us, we appreciate your business.

Andy

Andy Portillo
Service Manager 
301-909-7531
Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
RB
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ROBERT B.
Oxon Hill, MD
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service and experience overall
I bought the car from a different Pohanka location and serviced it recently at this one. So far I have had all good experiences at Pohanka locations. Typically in the service waiting area some sales representative tries to push new cars. Here a sales rep made a passing joke just to introduce himself, and didn't try to push anything which was a nice change from the usual. Service fixed my problem as expected. Ask for military discount for service members and veterans! Every discount helps.
Recommended
Andy P., Service Manager from Pohanka Hyundai responded on 12/12/2015 04:39 AM

We are very glad to hear our service is consistant from location to location. We appreciate you as a customer and hope you have a wonderful holiday season.

Best regards,

Andy

Andy Portillo
Service Manager 
301-909-7531
Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
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