Name: COLIN HENRY
Rating: 4.6

Reviews of COLIN HENRY

ROBERT B.

Oxon Hill, MD

2011 Hyundai Elantra

12/02/2015

Service Type: Maintenance

Verified Customer

Category: Service

Good service and experience overall

I bought the car from a different Pohanka location and serviced it recently at this one. So far I have had all good experiences at Pohanka locations. Typically in the service waiting area some sales representative tries to push new cars. Here a sales rep made a passing joke just to introduce himself, and didn't try to push anything which was a nice change from the usual. Service fixed my problem as expected. Ask for military discount for service members and veterans! Every discount helps.

Recommended

Andy P., Service Manager from Pohanka Hyundai responded on 12/12/2015 04:39 AM

We are very glad to hear our service is consistant from location to location. We appreciate you as a customer and hope you have a wonderful holiday season.

Best regards,

Andy

Andy Portillo
Service Manager
301-909-7531

Employees worked with

WILL BISHOP

COLIN HENRY

SHARON J.

Martinsburg, WV

2015 Hyundai Sonata

09/29/2015

Service Type: Repair

Verified Customer

Category: Service

Horrible Experience

Go to Jiffy Lube!! No sticker in my window to indicate next oil and filter change additionally tires pressure was not checked and traction light left on and unaddressed. Not happy at all. Please note this is a 2015 BRAND NEW vehicle this was my first oil change

Not Recommended

Employees worked with

COLIN HENRY

Verified Customer

Fort Washington, MD

2015 Hyundai Sonata

09/14/2015

Service Type: Repair

Verified Customer

Category: Service

Bad Communication

Could never get a hold of anyone in the service dept. When I did I was on hold for a very long time. Would probably choose another location to get car worked on

Not Recommended

Employees worked with

COLIN HENRY

Verified Customer

Clinton, MD

2013 Hyundai Elantra

01/16/2015

Service Type: Repair

Verified Customer

Category: Service

Great Customer Service

Staff is personable and knowledgeable. This start my 3 year and so far excellent. Praying this continues

Recommended

Employees worked with

Sean Tolton

ASM

COLIN HENRY

ANGELINE N.

Silver Spring, MD

2013 Hyundai Sonata

09/02/2014

Service Type: Repair

Verified Customer

Category: Service

Routine Service

I was pleased with the ease of access and outstanding level of service. The waiting area was fresh, clean, and very comfortable.

Recommended

Employees worked with

WILL BISHOP

COLIN HENRY

REUBEN B.

Upper Marlboro, MD

2013 Hyundai Santa Fe

07/03/2014

Service Type: Maintenance

Verified Customer

Category: Service

TERRIBLE EXPERIENCE WITH UNRELIABLE SERVICE AND TECH EMPLOYEES. I wish this were a joke, but it's not.

Let me start with what could have made this experience better:
1) The service department could actually do what they said would be done.
2) The technicians could do a much more thorough job checking out problems that were described by the customer.
3) The person who handles dents and scratches through the additional aftermarket package could actually get rid of dents and scratches and not leave buffering-compound sprayed all over my car.
4) The service department could actually call me back after telling me that they would do so. It has been almost a week so far.
WORST. CAR SERVICE. EXPERIENCE. EVER.
I am embarrassed to have purchased a vehicle from this dealership. I am embarrassed to have purchased a Hyundai. ESPECIALLY FROM POHANKA.
WHAT WILL STOP WORKING PROPERLY NEXT? I wonder if the service department always tells people they will do something and then fails to ever do it. Ever.
I have not completely given up on Pohanka Hyundai yet, but if I don't receive a call and have all my issues fixed, which were discussed and typed up by the service department and technicians, it will be game over, and I will plan on discouraging anyone from ever purchasing a Hyundai-- especially from Pohanka.

This one example wasn't a major issue, but it was one of my favorite parts and indicative of the kind of "full inspections" you are likely receiving from Hyundai:
I explained that the canvass had been drooping down from the sliding sunroof panel. I explained that I had needed to push it back up with my hand. The technician wasn't even told to look into it by the service department. After waiting 2 days for work to get done (which never got done), I now had to wait another hour for them to inspect the sunroof panel...and they told me everything was fine. I asked, "what did he do?" They replied, "he opened and closed the sunroof panel a couple times." Wow...NOW, I feel totally safe. What a magnificent example of the scientific method on display here! To add extra irony, when I went back to my car, I found the canvass drooping down from the sunroof panel! They had disregarded their own useless method, and failed to even see the problem I had literally described to them. I can only hope I never have to rely on them for problems like my brakes...

Not Recommended

Employees worked with

COLIN HENRY

NELLIE S.

Clinton, MD

2012 Hyundai Santa Fe

05/21/2014

Service Type: Maintenance

Verified Customer

Category: Service

Service Dept is Top Notch

Service dept is wonderful. They know these vehicles, are very professional and courteous. You can not do better than to have your vehicle serviced here.

Recommended

Employees worked with

WILL BISHOP

COLIN HENRY

KATHY A.

Clinton, MD

2011 Hyundai Sonata

04/11/2014

Service Type: Maintenance

Verified Customer

Category: Service

Excellent Service

Normally I receive excellent service. I don't feel that one bad experience should be reflected upon the entire dealership.

Recommended

Employees worked with

COLIN HENRY

CONSTANCE M.

Temple Hills, MD

2012 Hyundai Santa Fe

03/27/2014

Service Type: Maintenance

Verified Customer

Category: Service

The best place to buy and service your car or suv.

The assistants always keep informed of what needs servicing and the cost. They also informed me of what will be needed on the next service visit and the approximate cost. I like that!

Recommended

Employees worked with

COLIN HENRY