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COLIN HENRY

Pohanka Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(364 reviews)
83

Reviews of COLIN HENRY

Verified Customer
Oxon Hill, MD
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professionalism of the service advisors!!
I will recommend this to family and friends.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 07/20/2017 05:07 PM

It was our sincere pleasure to provide our service for you recently. We are a local business that depends on positive word-of-mouth for business and would greatly appreciate it if you would recommend our business to your friends and neighbors. We look forward to seeing you and your family at your next appointments




Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
Verified Customer
Suitland, MD
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer
I believe that the mechanic should also take care to discuss the levels of the fluids in the car and make recommendations or add the needed fluids to the vehicle.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 07/07/2017 12:48 PM

Thank you for your review. We usally top washer fluid only I will review with all my techs to make sure this is done everytime. Thanks for the recommendation look forward to seeing you again soon.



Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
CH
COLIN HENRY
KM
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Krystle M.
Upper Marlboro, MD
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Same Day Service
In and out within 3 hours, having replace my pads and brakes. Called 30 mins before arrival time.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 07/06/2017 02:53 PM

Thank you for your wonderful review. Will and I truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
Verified Customer
Silver Spring, MD
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thanks!
Very efficient as usual!
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 07/05/2017 02:26 PM

Thank you for your review. We truly appreciate the opportunity to serve you.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
Verified Customer
Alexandria, VA
2008 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommend highly!
The staff is professional and communicated all needed service in a timely manner.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 06/13/2017 03:11 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
PW
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Philomena W.
Fort Washington, MD
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Tires, alignment and oil change of 2012 Genesis
Courtesy of service rep and cashier and willingness to help
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 06/03/2017 12:11 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
IM
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Isabelle M.
District Heights, MD
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
I did not say it was so great, I said I had excellent service.
No because my friends do not drive Hyundai's.
Not Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 05/24/2017 09:00 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
Verified Customer
Clinton, MD
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Department
The professionalism of the staff was great
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 05/20/2017 01:24 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
CH
COLIN HENRY
RW
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Rishima W.
Oxon Hill, MD
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review
Great job! Thanks!
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 05/11/2017 11:32 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
HW
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Harold W.
Bowie, MD
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Timeliness!!!
Great place!
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 05/11/2017 11:34 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
Verified Customer
Suitland, MD
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Technican
My Service Tech did a wonderful job explaining what was going to happen with my car and took the time to look for and explain the recalled items.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 03/28/2017 05:46 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
CH
COLIN HENRY
AC
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Archie C.
Washington, DC
2012 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Place for vehicle maintanence
Excellent Service, Personable Service Reps, Timely
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 03/10/2017 06:01 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
FW
gravatar
Frederica W.
Capitol Heights, MD
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
I always get serviced by knowledgeble people.
From beginning to end I felt comfortable with everyone involved.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 03/08/2017 10:57 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
FY
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Francis Y.
Washington, DC
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
My review
Very good.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 03/08/2017 06:10 AM

Thank you for taking the time to tell us about your experience at Pohanka Hyundai. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the Pohanka Hyundai store, I am sorry to hear that you found the level of the music unsatisfactory. I will talk to the sales staff to make sure we keep the music at a acceptable level.
 
Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
PB
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Phyllis B.
Upper Marlboro, MD
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
A/C Malfunction
This was my first encounter since purchasing in Dec. 2016 and Will, the agent I was referred to was pleasant and helpful. The waiting area is nice, however the agent arranged a shuttle.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 03/02/2017 10:40 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
Verified Customer
Upper Marlboro, MD
2011 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good Service but could use some work on customer loyalty
Service was great but my service representative would not honor a competing Hyundai coupon. I will use the services at the Bowie location from now on because they provide great sales/promotions for loyal customers.
Not Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 02/27/2017 12:59 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. Please call me about your service experience.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
Verified Customer
Seat Pleasant, MD
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
offer good info, service is wonderful, great service people
wonderful
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 02/18/2017 07:47 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
Verified Customer
Upper Marlboro, MD
2013 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Basic Service
Ok
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 02/16/2017 12:58 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. Please contact about your concerns on with your service visit


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
CH
COLIN HENRY
Verified Customer
Bladensburg, MD
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/14/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
the service dept personel were very helpful and friendly and funny as well.
over all review was great
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 02/14/2017 08:35 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
CH
COLIN HENRY
Verified Customer
Fort Washington, MD
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service but horrible cashier!
Stay away from the pregnant young girl sitting at the cashiers desk. Bad attitude!
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 02/10/2017 05:30 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
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