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CH

COLIN HENRY

Pohanka Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(364 reviews)
83

Reviews of COLIN HENRY

SD
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Susan D.
Bowie, MD
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2021
verified customerVerified Customer
10
Category: Service
Service advisor
Sean Tolton goes above and beyond to help and very good communicator
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/16/2021
Service Type: Maintenance
8
Category: Service
Major work visit
Sean my advisor is excellent however I had an issue that the vehicle had to be returned next day they figured out one if the issues promptly the other issue is intermittent so ei have to go back again for wiring issue
DAVID P. from Pohanka Hyundai responded on 08/17/2021 07:27 AM

Thanks for the comments to explain your concern.  I will reach out and see if we can resolve some of them.

Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
DA
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Danielle A.
Washington, DC
2013 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/01/2020
verified customerVerified Customer
Category: Service
Service uodate
Asia was very responsive and kind as well as extremely quick to resolve the issue. I felt at ease. I
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/25/2020
Service Type: Repair
Category: Service
The customer service
The dealership is clean, lots of places to charge your phone, vending machines a television and you can even leave while your vehicle is being serviced and they will text you updates. The caveat is message received is more of a maybe than a guarantee, the woman I was communicating with via text stated that my brake lights would be repaired and I drove home believing that they were only to find out they were not. I do not like having a feeling of uncertainty or mistrust toward the place where I purchased my first vehicle, its a bit disappointing.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/26/2020 07:36 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns Danielle. I apologize for the miscommunication and we will try our best to give you the kind of service that you deserve. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
CH
COLIN HENRY
KD
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Keith D.
District Heights, MD
2017 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/24/2020
verified customerVerified Customer
Category: Service
Quickly attended.
I was able to go in and receive my car from service. Very polite attendants.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/09/2020
Service Type: Repair
Category: Service
Could have been better
Turn around time was to long.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/10/2020 03:22 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/24/2020 08:50 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. . I apologize for the service and we will try our best to give you the kind of service that you deserve. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
LW
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Leslie W.
New Carrollton, MD
2012 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2018
verified customerVerified Customer
Category: Service
Outstanding.
Thank you for responding. The issues with my vehicle has been resolved. Dimitris the service rep reached out and asked me to bring the car back in. After getting it rechecked he was able to identify and rectify the problem. Thanks again for your excellent customer service. I did go back in and resubmitted my survey.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/12/2018
Service Type: Maintenance
Category: Service
Excellent Customer Service
Excellent
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/15/2018 06:17 AM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
CH
COLIN HENRY
AS
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Angela S.
Hyattsville, MD
2012 Hyundai Genesis
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/27/2016
verified customerVerified Customer
Category: Service
Poor service
Poor service
Not Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/18/2016
Service Type: Maintenance
Category: Service
It's not at all
Very poor service
Not Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 09/19/2016 08:45 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. I would like to discuss this visit with you. I do apologize that you had a bad experience.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
LD
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Leonard D.
Temple Hills, MD
2014 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2016
verified customerVerified Customer
Category: Service
Immediate response
Greetings,
I appreciate the immediate response from the manager. He took the time to explain the issue to me in detail and also heard out my point of view. This was greatly appreciated and thank you.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/11/2016
Service Type: Repair
Category: Service
Disappointed
I am extremely disappointment with Pohanka Hyundai. I have been taking my car to this dealership since having my car and trusted their advice. Approximately 3 months ago I began having trouble with the battery of my car. I would go through period of not having my car start, having to contact roadside for a jump and then taking it to the dealership to be evaluated. On at least two occasions, the tech stated that there was nothing wrong with my battery and that it was good. On the third occasion, the tech indicated that the battery issue was due to factory issue with the gear shift, of which they replaced. At that time I again inquired if there was anything wrong with the battery and if it needed to be replaced, and I was assured wholeheartedly that the battery did not need to replaced and should last.

Two weeks ago, I had to replace the battery. When I inquired as to what happened to it, I was really provided an explantation other than it "it could be for a multiple of reasons". I then had to pay for the replacement as the warranty had "just" expired. Had the battery been replaced when I began having issue three months, I would not have had to pay anything.
My car is barely two years old and I should not be having any major issues with my car nor taking it back and forth to the dealership.

I am disappointed in the service and overall quality of my car if I continue to have issues.
Not Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 08/11/2016 05:27 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. I would like to discuss this issue with you and get more information. Please contact me so that we can discuss further.

Thank you



Steve Benack
Service Manager
301-423-1100
Stephen B., Service Manager from Pohanka Hyundai responded on 08/15/2016 03:19 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. Thank you for taking my call and hope you are satisfied with the resolution.

Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
Verified Customer
Fort Washington, MD
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/04/2022
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Extremely Poor Service Experience
Think twice about bringing your vehicle to Pohanka Hyundai. They are not considerate of your time and or money. They are not good at following up with their customers. Plan on calling several times to get a status on your car because the service advisors there do not follow up and call back to update you. They don’t seem to have any empathy of inconveniencing there customer and they will not provide you with a rental for the inconvenience. The manager there is rude and insensitive.. They are not very customer friendly nir service oriented. They play on the fact that you need your car fixed. But don’t have a problem telling you that you can take your car elsewhere. Where is the compassion. COVID-19 hit and people forget how to be kind to others and to treat them as they would want to be treated.
MARCUS D. from Pohanka Hyundai responded on 03/06/2022 01:07 PM

We're deeply sorry that your experience was less than ideal. We strive for 100% customer satisfaction and will be in contact soon to discuss your recent service visit. Thank you for your business and we look forward to improving. 

Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
KP
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Kenneth P.
Washington, DC
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Best Service Ever
Sean Tolton is a great service reo. Always makes sure I get the best service.
Repairs are timely and cost efficient.
DAVID P. from Pohanka Hyundai responded on 12/23/2021 07:35 AM

Thank you for the kind comments!

Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
Verified Customer
Fort Washington, MD
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Exceptional Service Every Time
My service advisor, Sean is phenomenal. He makes sure that I am taken care of every time I have to have my car serviced. I will keep coming back.
DAVID P. from Pohanka Hyundai responded on 12/14/2021 05:21 AM

Thank you for the kind comments and great score!

Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
SW
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Sharie W.
Clinton, MD
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/03/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Great service!
Thanks to Will and the service department team for ALWAYS providing great service.
DAVID P. from Pohanka Hyundai responded on 11/05/2021 06:49 AM

Thanks for the kind comments for Will

Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
SM
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Sade M.
Rockville, MD
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good Job!
Service was great as always. Will is my go to guy. Car runs smoothly once again after I banged her up. Thanks, Pohanka Hyundai.
DAVID P. from Pohanka Hyundai responded on 10/14/2021 10:56 AM

Thanks for the great comments and score!

Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
CO
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Charlene O.
Washington, DC
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
AOC
The service is always excellent and I’m always informed by Sean, keeping me updated on my car serviced but I do feel that you all need to have more coupons available for customers when it comes to getting service done.
DAVID P. from Pohanka Hyundai responded on 09/18/2021 04:04 AM

Thank you!

Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
SD
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Susan D.
Bowie, MD
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2021
verified customerVerified Customer
10
Category: Service
Service advisor
Sean Tolton goes above and beyond to help and very good communicator
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
VC
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Vincent C.
Clinton, MD
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/27/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service!
Employee friendly professionalism and timely service
Recommended
DAVID P. from Pohanka Hyundai responded on 07/29/2021 04:46 AM

Thanks for the feeback and great comments!  I will be reaching to you look for ways to improve our process.

Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
KP
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Kenneth P.
Washington, DC
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best Service Around
I have used them for years and Seean always see that I get the best service and attention I need for my car
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/25/2021 12:38 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.                                                                                                                                                                                                                                                                                                                                                                      

Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
EB
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Evelon B.
Clinton, MD
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai Santa Fe Sport
Customer service rep. Sean was very friendly and informative, as always he explained what was being done, approximately how long it would take, and when I should return, what would have to do done when I return for my next appointment.
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/22/2021 08:10 AM

We appreciate your kind feedback about our employee. Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
SS
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Stephan S.
Temple Hills, MD
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service
Excellent Service Thank you ?
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/02/2021 11:02 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.                                                                                                                                                                                                                                                                                                                                                                        

Employees worked with
CH
COLIN HENRY
JP
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Jocelyn P.
District Heights, MD
2011 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Very good service
Recommended
DAVID P. from Pohanka Hyundai responded on 05/31/2021 11:03 AM

Thank you we appreciate the chance to be your 5 Star dealer!!

Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
KP
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Kenneth P.
Washington, DC
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Greatcplace for service
I really enjoy the service I receive from them. I am extremely pleased with sean the service representative. He always makes sure that I receive the best service.
Recommended
KALYN M B. from Pohanka Hyundai responded on 05/13/2021 05:25 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
JH
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Joseph H.
Silver Spring, MD
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Reliable and Honest Service
There are other Hyundai dealers closer to me but I chose to travel nearly 25 miles on the treacherous Rt. 495 Capitol Beltway to Pohanka Hyundai because of the reputable maintenance qualities. My car now has close to 53,000 miles and I will definitely be back for future services because they are honest.

I am sure that many will agree that having an honest auto maintenance facility is a cherished quality.

The entire dealership is maintained in immaculate condition and the open air waiting area and nearby showroom are extremely comfortable.

Additionally, the service managers who check you in, like Mr. Will J. Bishop, are very knowledgeable and conversant to easily portray whatever issues the car is facing.
Recommended
KALYN M B. from Pohanka Hyundai responded on 05/04/2021 10:02 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.                                                                                                                                                                                                                                                                                                                                                                         

Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
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