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COLIN HENRY

Pohanka Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(364 reviews)
83

Reviews of COLIN HENRY

Verified Customer
Washington, DC
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Favorite Dealer
The staff are always nice and personable. Always greeted with a smile. Work is thorough and always on point.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 09/03/2016 04:37 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
CH
COLIN HENRY
Verified Customer
Alexandria, VA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
hyindai service
Customer service is excellent!
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 09/02/2016 02:40 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
SR
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Sherananda R.
Upper Marlboro, MD
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great job
They did good
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 09/02/2016 05:07 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
EJ
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Eunice J.
Fort Washington, MD
2016 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/30/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not the service suck customer service is not that get at all.you supposed to service me.not me service them
My review title tell it all
Not Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 08/31/2016 05:03 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka. I apologize that the car was returned to you dirty, I did see that we were able to get the oil and filter change done in 45 minutes. Please contact me I would like to discuss this with you.


Steve Benack
Service Manager
301-423-1100
Employees worked with
CH
COLIN HENRY
MP
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Massie P.
Orlando, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service
Courtney in the service department was great. She kept me posted on any new developments and did all the dirtyears work for me, like calling Hyundai and the extended warranty company.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 08/30/2016 06:05 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
CH
COLIN HENRY
LD
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Leonard D.
Temple Hills, MD
2014 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2016
verified customerVerified Customer
Category: Service
Immediate response
Greetings,
I appreciate the immediate response from the manager. He took the time to explain the issue to me in detail and also heard out my point of view. This was greatly appreciated and thank you.
Recommended
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
LD
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Leonard D.
Temple Hills, MD
2014 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2016
verified customerVerified Customer
Category: Service
Immediate response
Greetings,
I appreciate the immediate response from the manager. He took the time to explain the issue to me in detail and also heard out my point of view. This was greatly appreciated and thank you.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/11/2016
Service Type: Repair
Category: Service
Disappointed
I am extremely disappointment with Pohanka Hyundai. I have been taking my car to this dealership since having my car and trusted their advice. Approximately 3 months ago I began having trouble with the battery of my car. I would go through period of not having my car start, having to contact roadside for a jump and then taking it to the dealership to be evaluated. On at least two occasions, the tech stated that there was nothing wrong with my battery and that it was good. On the third occasion, the tech indicated that the battery issue was due to factory issue with the gear shift, of which they replaced. At that time I again inquired if there was anything wrong with the battery and if it needed to be replaced, and I was assured wholeheartedly that the battery did not need to replaced and should last.

Two weeks ago, I had to replace the battery. When I inquired as to what happened to it, I was really provided an explantation other than it "it could be for a multiple of reasons". I then had to pay for the replacement as the warranty had "just" expired. Had the battery been replaced when I began having issue three months, I would not have had to pay anything.
My car is barely two years old and I should not be having any major issues with my car nor taking it back and forth to the dealership.

I am disappointed in the service and overall quality of my car if I continue to have issues.
Not Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 08/11/2016 05:27 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. I would like to discuss this issue with you and get more information. Please contact me so that we can discuss further.

Thank you



Steve Benack
Service Manager
301-423-1100
Stephen B., Service Manager from Pohanka Hyundai responded on 08/15/2016 03:19 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. Thank you for taking my call and hope you are satisfied with the resolution.

Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
CJ
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Conya J.
Temple Hills, MD
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly
Of course
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 08/07/2016 07:00 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
CH
COLIN HENRY
Verified Customer
Oxon Hill Glassmanor, MD
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Very Efficient and great customer service
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 08/07/2016 04:19 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
BB
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Bryan B.
Laurel, MD
2011 Hyundai Equus
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/27/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Worst service ever. 12 days to repair...
Internal communication needs to be improved.
Not Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 07/28/2016 05:12 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. Please contact me so that I can get this taken care of for you. I apologize for this happening.

Sincerely


Steve Benack
Service Manager
301-423-1100
Employees worked with
CH
COLIN HENRY
Verified Customer
Largo, MD
2003 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Assistance
Everyone is always so helpful.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 07/25/2016 05:58 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
Verified Customer
Washington, DC
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly service, helpful service reps
This was a great 30,000M check. Thank you!
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 07/23/2016 05:05 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
CH
COLIN HENRY
PM
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Pamela M.
Fort Washington, MD
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
I love the service department at Pohanka Hyundai. I am confident in the service rendered, and I appreciate the professionalism.
Excellent Service!
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 07/09/2016 08:07 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
CH
COLIN HENRY
DP
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Diedre P.
Elkridge, MD
2014 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service
Great customer service!
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 07/08/2016 06:11 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
CH
COLIN HENRY
Verified Customer
La Plata, MD
2012 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly & Efficient
Was greeted as soon as I walked in. Friendly and Efficient Staff.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 06/27/2016 04:52 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Stephen B., Service Manager from Pohanka Hyundai responded on 06/27/2016 04:53 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
CH
COLIN HENRY
Verified Customer
Hyattsville, MD
2010 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
STAY AWAY
I took my car in for a start-up noise. I was told that my timing chain needed to be replaced. I paid over $2000 for the noise to be repaired, and there is no difference. It turns out that they diagnosed the noise as the timing chain based on a service bulletin, not based on inspection of my car. When I picked my car up, they said I may still get a little noise, but not to worry about it. Well, the noise is exactly the same as before, and I'm worried about it. The replacement of the timing chain did nothing to address the noise.
Not Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 06/24/2016 07:39 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. The option to do the repair with all that was needed was presented. the repairs were requested to be done ala-carte. To do the rest of the repairs, can be done at a  reduced rate.


Steve Benack
Service Manager
301-423-1100
Employees worked with
CH
COLIN HENRY
CH
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Clarence H.
Fort Washington, MD
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The treatment by the staff and the exceptional service
I will be more than happy to recommend Pohanka Hyundai to friends and family.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 06/10/2016 05:00 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
EI
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Eric I.
Durham, NC
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Brakes
The service was good. Not from the area and needed brakes same day. Had to wait but they got it done.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 06/09/2016 05:53 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
CH
COLIN HENRY
EH
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ELIJAH H.
Fort Washington, MD
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Amazing
They had the perfect car for me. At an extremely reasonable price. They even worked with me when I didn't have enough for the down payments. It was a very pleasant first car buying experience.
Recommended
Andy P., Service Manager from Pohanka Hyundai responded on 02/07/2016 07:00 AM

We appreciate you choosing Pohanka for all your auto needs. Thanks for your feedback.

Andy Portillo
Service Manager 
301-909-7531
Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
CW
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CHARLIE W.
Fort Washington, MD
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Great service over all.
Recommended
Andy P., Service Manager from Pohanka Hyundai responded on 12/12/2015 04:35 AM

Thank you for servicing with us, we appreciate your business.

Andy

Andy Portillo
Service Manager 
301-909-7531
Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
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