CH

COLIN HENRY

Pohanka Hyundai

Overall Rating

4.6

(364 reviews)

83

Reviews of COLIN HENRY

DH

Denise H.

Oxon Hill, MD

2008 Hyundai Elantra

01/26/2017

Service Type: Maintenance

Verified Customer

Category: Service

My service technician Sean.

Sean and the service mechanic did the repairs I requested and the ones they recommended without hesitation. I did not feel over charged for the work and they did not recommended any unnecessary repairs. I trust Sean's judgement and the mechanic who works with him.

Recommended

RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 01/27/2017 05:35 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Employees worked with

GT

Gail Ida T.

Capitol Heights, MD

2014 Hyundai Sonata

01/26/2017

Service Type: Repair

Verified Customer

Category: Service

The people are so kind and professional

Excellent service thank u do muvh

Recommended

RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 01/27/2017 05:36 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Employees worked with

Verified Customer

Temple Hills, MD

2017 Hyundai Elantra

01/19/2017

Service Type: Repair

Verified Customer

Category: Service

I'll be back!

Comfortable waiting area, courteous staff. And convenient location.

Recommended

RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 01/20/2017 09:39 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Employees worked with

Verified Customer

Oxon Hill, MD

2011 Hyundai Sonata

12/20/2016

Service Type: Repair

Verified Customer

Category: Service

Just purchased a used Hyundai

Purchased the car from Priority Nissan. Car had many problems but they sold it anyway as a certified used car. Brought it into Pohanka Hyundai and Courtney in the service center help me understand what was going on with my car and repaired the things that should have been addressed with through the state inspection. I was upset and felt terrible because of my purchase. Courtney helped me get a game plan for my car. I'm thankful for the level of customer service I received. She should train those folk at Priority Nissan Tyson's.

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 12/20/2016 06:32 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

CP

Catrina P.

Waldorf, MD

2012 Hyundai Sonata

12/14/2016

Service Type: Repair

Verified Customer

Category: Service

Great service

Always attentive and friendly.

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 12/14/2016 04:10 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. I apologize that there was a issue after delivery. We will contact once we find out what happened.

Thank you

Steve Benack
Service Manager
301-423-1100

Employees worked with

CS

Carmella S.

Hyattsville, MD

2016 Hyundai Sonata

12/13/2016

Service Type: Repair

Verified Customer

Category: Service

no

good

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 12/14/2016 04:13 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

DS

Darlene S.

Oxon Hill, MD

2016 Hyundai Sonata

11/30/2016

Service Type: Maintenance

Verified Customer

Category: Service

Courtesy and respect.

I like to feel that you're visiting an establishment that cares and that's what I received.

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 11/30/2016 05:07 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

PJ

Pamela J.

Clinton, MD

2013 Hyundai Elantra

11/25/2016

Service Type: Maintenance

Verified Customer

Category: Service

Greeting

When I arrived Mr. Will greeted me at the door and made sure my brakes were fixed in a timely matter. Great Experience

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 11/25/2016 06:12 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

RJ

RONTINIQUE J.

2016 Hyundai Elantra

11/17/2016

Service Type: Maintenance

Verified Customer

Category: Service

Time

N/a

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 11/17/2016 04:02 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

JC

John C.

2013 Hyundai Sonata

11/08/2016

Service Type: Repair

Verified Customer

Category: Service

Thanks

Great service, Sean Tolton assistance was awesome. I had a important meeting in Baltimore and on my way from Southern Maryland my car stated to sputter as I was nearing 495, I made it to Pohanka and Sean arranged for a ride to pick up a rental car and I was able to make the meeting on time. My car was fixed and I picked it up on my return home that afternoon.

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 11/09/2016 04:51 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

MJ

Marva J.

Washington, DC

2013 Hyundai Elantra

10/26/2016

Service Type: Repair

Verified Customer

Category: Service

Overall service and limited time.

I received excellent service and was pleased with the personnel also.

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 10/26/2016 07:35 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

DJ

Dorothy J.

Upper Marlboro, MD

2016 Hyundai Tucson

10/26/2016

Service Type: Repair

Verified Customer

Category: Service

Customer service

Always great service everyone will ad you or find some who can.

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 10/26/2016 01:22 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

DC

Dwayne C.

Washington, DC

2013 Hyundai Sonata

10/12/2016

Service Type: Maintenance

Verified Customer

Category: Service

1

.

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 10/13/2016 05:18 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. We have been short staffed recently and I do apologize for the delay, please contact me so we can discuss your visit.

Steve Benack
Service Manager
301-423-1100

Employees worked with

DP

David P.

Washington, DC

2013 Hyundai Sonata

10/10/2016

Service Type: Repair

Verified Customer

Category: Service

Great place

They fix my baby! I love my car

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 10/11/2016 04:54 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

SP

Sandra P.

MD

2013 Hyundai Tucson

10/08/2016

Service Type: Maintenance

Verified Customer

Category: Service

Courtesy among workers, pleasant surrounding, close

Yes

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 10/08/2016 05:37 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forFpward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

BR

Bernetta R.

Temple Hills, MD

2017 Hyundai Santa Fe S

10/04/2016

Service Type: Repair

Verified Customer

Category: Service

Short Wait For Service

I just needed to have a cover replaced on the passenger side floor of my vehicle. It covered the metal track for the seat (when the seat would slide back or forward). Sean called me when the part was in. I was probably there for 30 minutes or less. Then Sean went out to my car with me to try to help me with installing my gps. However, I didn't have an updated phone, so he told me what to do and how to get to MyHyundai.com and what to do afterwards. He was very helpful and smiled all the time. I felt that he was really glad to help me.

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 10/04/2016 06:01 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

LA

Linda A.

Upper Marlboro, MD

2011 Hyundai Sonata

09/27/2016

Service Type: Repair

Verified Customer

Category: Service

Always great service

I have been going to Pohanka for many years and have always been given great service. Everything is always explained to me and I'm usually out in the time quoted to me. The employess have been friendly and professional. I have never taken my cars to anyone else. Thanks

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 09/28/2016 05:55 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

AS

Angela S.

Hyattsville, MD

2012 Hyundai Genesis

ReScore Review™

09/27/2016

Verified Customer

Category: Service

Poor service

Poor service

Not Recommended

Employees worked with

MS

Monteriel S.

Washington, DC

2011 Hyundai Sonata

09/20/2016

Service Type: Repair

Verified Customer

Category: Service

Very comfortable positive surroundings

They were very friendly helpful on what was going on with my car. I checked in got me some free coffee watched espn on the flat screenm. They service department staff and managers were great

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 09/21/2016 06:57 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

AS

Angela S.

Hyattsville, MD

2012 Hyundai Genesis

ReScore Review™

09/27/2016

Verified Customer

Category: Service

Poor service

Poor service

Not Recommended

Original Review

09/18/2016

Service Type: Maintenance

Category: Service

It's not at all

Very poor service

Not Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 09/19/2016 08:45 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. I would like to discuss this visit with you. I do apologize that you had a bad experience.

Steve Benack
Service Manager
301-423-1100

Employees worked with

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