CH

Christian Hanson

Service Advisor
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(457 reviews)
84

DB
gravatar
DEVON B.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2019
verified customerVerified Customer
Category: Service
Highly recommend!
Always great great great service! We will never buy another vehicle anywhere else.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/19/2019 03:56 PM

This is amazing to hear Devon! I can not tell you how much this review means to all of us here. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211

gravatar
Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2019
verified customerVerified Customer
Category: Service
The service advisors - Kyvin
Great Service
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/19/2019 10:51 AM

Thank you for the 5 star rating and review! We appreciate you choosing Mike White Ford and look forward to your next visit. 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211

WR
gravatar
WAVERLEY R.
Plummer, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2019
verified customerVerified Customer
Category: Service
Check engine light situation
Service department was helpful and prompt as always!.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/05/2019 04:33 PM

This is what we like to hear Waverley! Thank you for the 5 star rating and review. We appreciate your choice in Mike White Ford and hope to see you in again in the future! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211

GP
gravatar
GREGG P.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2019
verified customerVerified Customer
Category: Service
F150 Oil leak taken care of
Identifying leak through fixing was great experience. Appreciate Christian's great support/service throughout.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/02/2019 02:18 PM

Thank you so much Gregg, for this wonderful review about our Service Department and Christian. We are pretty lucky to have him apart of our team. We appreciate you choosing Mike White Ford and look forward to your next visit. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211

DR
gravatar
DUSTIN R.
Sagle, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2019
verified customerVerified Customer
Category: Service
Great!
This place continues to amaze me! I brought my pickup in the day before my appointment, to drop it off. Not only did they do my repair right then but they also were able to squeeze in an oil change so I wouldn’t have to make the 50 mile trip the next day to pick it up. Christian was awesome to work with!!!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/27/2019 11:10 AM

We are pleased to hear that our service is always meeting your high expectations, Dustin! Thank you for taking the time to share your thoughts with us about our service department and Christian. We look forward to your next service visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211

MC
gravatar
MICHAEL C.
Coeur D Alene, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/25/2019
verified customerVerified Customer
Category: Service
Always a pleasure!
Christian is always on it, no matter what the issue is, he just handles it with a friendly smile. No matter if its busy or just a scheduled appointment for an oil change & tire rotation. The service is always top notch.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/26/2019 03:34 PM

Thank you so much for this glowing review Michael! Christian is pretty amazing and we are proud that he is apart of our Service Team! We appreciate you choosing Mike White Ford and look forward to your next visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211

TS
gravatar
TERI S.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2019
verified customerVerified Customer
Category: Service
Service department
We called on Saturday about our truck leaking fuel and they said bring it down now and we can help you. They performed what needed to be done in a timely fashion . Absolutely a great place
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/26/2019 12:42 PM

We love happy customers, Teri! Thank you for taking the time to share your thoughts about our Service Department and its staff. We appreciate you choosing Mike White Ford and look forward to your next visit.


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211

TB
gravatar
TIM B.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2019
verified customerVerified Customer
Category: Service
Factory Recall
Took care of it and done before expected.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/26/2019 10:19 AM

Thank you so much Tim, for these kind words about our dealership! We appreciate you choosing Mike White Ford and look forward to your next visit. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211

EK
gravatar
EUGENE K.
Hayden, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/18/2019
verified customerVerified Customer
Category: Service
Frozen door recall
This is only a 3 because I have been back 3 times to have my doors fixed from not opening and not closing when it gets cold outside. Not Mike White Fords fault, they are doing everything they can to make it right, it is Fords fault and the dealer has to take all the heat for it. All of my contacts with Mike White
Ford are great and I would recommend this dealership to anyone, just not happy with Ford.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/19/2019 11:14 AM

We appreciate you writing this review Eugene. I apologize for the hassle and any inconveniences we caused during your service visit. We understand your frustration was not with us and we appreciate you for this. Thank you again for choosing Mike White Ford and we look forward to your next visit. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211

DW
gravatar
DAVID W.
Coeur D'Alene, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/16/2019
verified customerVerified Customer
Category: Service
Trim replaced
A piece of trim broke off your Ford Flex 9 miles before the warranty was up. It was replaced under warranty and in a timely manner
Not Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/19/2019 11:26 AM

Although 3 stars is a good rating, we always strive to provide our customers with a 5 star experience. We would love to hear more of your feedback to ensure that your next visit exceeds your expectations. Feel free to give our Service Manager, Ed Baker, a call if you have spare time! We appreciate you choosing Mike White Ford and hope you have a great day. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211

SF
gravatar
STEPHEN F.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2019
verified customerVerified Customer
Category: Service
Thumbs up!
Once the kinks were figured out in reference to scheduling concerning the door locks freezing up during cold weather, the service department did a very fine job fixing the door lock problem plus servicing the vehicle. Completely the task in a shorter time period than what I anticipated. The service department has always been very friendly.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/16/2019 01:04 PM

I'm glad to hear that our Service Department was able to get your doors fixed especially, with the weather we have been having! We understand how valuable your time is and we will always do whatever we can to make it a quick and smooth process. We look forward to your next visit. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211

MG
gravatar
MARK G.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2019
verified customerVerified Customer
Category: Service
Service Department
Christian was great explaining the service I needed and they had the work done on time!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/15/2019 11:15 AM

We love happy customers, Mark! Thank you for taking the time to share your thoughts about our Service Department and Christian. We look forward to your next regular maintenance visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211

BR
gravatar
BARBARA R.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2019
verified customerVerified Customer
Category: Service
Attention to concerns is comforting.
I have been very pleased at the efforts put forth to resove a puzzling circumstance regarding fuel usage. I am now satisfied that the performance is proper. Thank you.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/12/2019 10:45 AM

Thank you so much Barbara, for this glowing review about our Service Department. It`s great to hear that all of your expectations have been met. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211

JB
gravatar
JAMES B.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2019
verified customerVerified Customer
Category: Service
curly
it was just great
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/07/2019 11:34 AM

Thank you James, for this great review about Curly! He is pretty great and we are lucky he is apart of this Ford family.  We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211

DM
gravatar
DANIEL M.
Oldtown, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2019
verified customerVerified Customer
Category: Service
Recall
Everythings under one Roof.Great. Job.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/02/2019 10:06 AM

This is what we like to hear Daniel! Thank you for the 5 star rating and review. We appreciate your choice in Mike White Ford and hope to see you in again in the future! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211

EK
gravatar
EUGENE K.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2019
verified customerVerified Customer
Category: Service
F150 Recall
Exceeded all expectations, Fast, Friendly, and Professional. Every person I came in contact with was friendly and professional, it was a good experience.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 01/30/2019 11:37 AM

Hello Eugene, thank you so much for taking the time to write this amazing review about our dealership. On behalf of our team, I can not begin to tell you how much your words mean to us. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 
Internet Marketing Manager 
mgregson@mikewhitefordcda.com 
(208)-667-3510

MD
gravatar
MICHELE D.
Newport, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2019
verified customerVerified Customer
Category: Service
service department
good service
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 01/29/2019 02:37 PM

Thank you so much Michele, for this excellent review about our service department! If there is anything else we can do, please give us a call and we will be here for you. We appreciate you choosing Mike White Ford and look forward to seeing you again. 


Mallory Gregson 
Internet Marketing Manager 
mgregson@mikewhitefordcda.com 
(208)-667-3510

ML
gravatar
MATT L.
Moscow, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2019
verified customerVerified Customer
Category: Service
Great service.
No complaints. Christian was very helpful.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 01/29/2019 02:21 PM

Hello Matt,  Thank you for the 5 star rating, great review and recommendation! We're so glad to hear you had a positive experience with Christian and had no complaints. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 
Internet Marketing Manager 
mgregson@mikewhitefordcda.com 
(208)-667-3510

JD
gravatar
JOHN D.
Priest River, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2019
verified customerVerified Customer
Category: Service
the attention you recieve right away.
from the monent you enter the service bay to the time you leave you are met with service.It also nice to see friends who have helped you in the past buying new cars,James Lynch a trusted friend.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 01/29/2019 11:59 AM

Hi John. Thank you for taking the time to share your recent experience at our dealership. It is great to hear that we were able to live up to the expectations no matter what department you were in. James ( Curly ) is a terrific friend and employee and it`s great to hear that you such a wonderful relationship with him. We appreciate you choosing Mike White Ford and look forward to seeing you again. 


Mallory Gregson 
Internet Marketing Manager 
mgregson@mikewhitefordcda.com 
(208)-667-3510

JN
gravatar
JORDAN N.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2019
verified customerVerified Customer
Category: Service
Great experience and great staff!!
The staff was great and took great care of me. Could not be more stratified with how I was treated. Keep up the good work!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 01/29/2019 11:50 AM

Thank you so much Jordan, for these kind words about our dealership. It`s great to hear you had such a pleasant experience with us and we appreciate you choosing Mike White Ford. If you need anything please, don`t hesitate to give us a call. We hope you have a wonderful day! 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.