Business Solutions
SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Christian Hanson
CH

Christian Hanson

Service Advisor
Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(457 reviews)
84

Reviews of Christian Hanson

MC
gravatar
MICHAEL C.
Coeur D Alene, ID
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/10/2018
verified customerVerified Customer
Category: Service
Always a pleasure
Had an appointment for the check engine light. Got in and waited for almost 2 hrs for them to check and fix the issue. Coomfy chairs, coffee and WiFi. When I was done reading my truck was ready. Always nice to have the service covered by warranty too.
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
Verified Customer
Coeur D Alene, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2018
verified customerVerified Customer
Category: Service
Ford edge
Always reliable
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
GG
gravatar
GERY G.
Coeur D'Alene, ID
AC COBRA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2018
verified customerVerified Customer
Category: Service
people, service
beyond expectations
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
gravatar
Verified Customer
Post Falls, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2018
verified customerVerified Customer
Category: Service
Had it fixed and I was back to work in no time.
With a busy repair department, I had to be scheduled a ways out. To my relief I was brought in right on time, The part needed was on hand... Thank you Joe. Christian had my truck in, repaired and back to me faster than I could believe. For a busy working guy it was a great help and my truck is back to 100%. Not impressed that the wiper switch only made it to 50k miles, but glad it got replaced so quickly.
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
TS
gravatar
TIMOTHY S.
Otis Orchards, WA
Ford Super Duty F-350 SRW
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/26/2018
verified customerVerified Customer
Category: Service
Can’t get my issue resolved with my new truck!
My truck have been in more than once for drive train issues that can’t be found. I was told I need to drive it until the problem gets worse??? Never thought I would have to deal with problems like this with a truck of this caliber and cost!!! Very disappointed.
Not Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
Verified Customer
Coeur D Alene, ID
Ford Focus
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/07/2018
verified customerVerified Customer
Category: Service
Things not fixed properly
Things not fixed properly. Besides dealing with a windshield wiper replacement that I didn’t need or want, it was replaced after they broke part of it in a way that now is not set straight. Also, they did some other work and must’ve disconnected my battery and now my clock is broken. Have not had much luck with service from this place since it went away from Tom Addis
Not Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
JM
gravatar
JOHN M.
Spokane, WA
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2018
verified customerVerified Customer
Category: Service
Parker Ford service center
I had a recall on my ford fusion, it was repaired in minutes. very friendly and helpful service writer (joe), Awesome !
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
RG
gravatar
RANDY G.
Post Falls, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2018
verified customerVerified Customer
Category: Service
Easy to communicate with
Told me everything that was going on and what needed too fix.
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
JZ
gravatar
JUSTIN Z.
Hayden, ID
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/30/2018
verified customerVerified Customer
Category: Service
Truck work.
Had a few things fixed. Work was fast and got a free car wash. Only complaint would be the $70 fee for each item inspected. But solid job on the fixes.
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
TS
gravatar
TIMOTHY S.
Otis Orchards, WA
Ford Super Duty F-350 SRW
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/29/2018
verified customerVerified Customer
Category: Service
Service department.
I'm tired of taking my truck back multiple times to have any issues repaired.
The last time it was in I was told that the noise from the drivetrain leaving a stop light is normal and all Super Duty Trucks clunk when they start moving.
I'm very disappointed in the service department.
Not Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
Verified Customer
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2018
verified customerVerified Customer
Category: Service
Easy access
Friendly, efficient and timely service.
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
PW
gravatar
PAUL W.
Coeur D'Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2018
verified customerVerified Customer
Category: Service
Warranty service2018 F150
Friendly attentive service staff. Clean Facility. Shuttle drivers were very nice. Tyler from service dept. was very polite, professional and enthusiastic.
Please provide drinking water, other than out of the sink faucet, in your waiting area. If I missed it and it is already there then I apologize.
They say if you don't ask you will never be told "Yes." Please provide fresh baked chocolate chip cookies to waiting service area customers like title companies do. Very little cost and time to make and these little specialties go over really big.
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
MS
gravatar
MICHAEL S.
Post Falls, ID
Ford Super Duty F-350 SRW
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/12/2018
verified customerVerified Customer
Category: Service
Wasted Days and Wasted Nights
Vehicle: 2017 Ford F-350 Lariat. <14,000 miles.
Left vehicle on Tuesday AM. Assumed they were working feverishly on it since I heard nothing until Friday PM. Not the case. Even though I informed them of my need to have the front suspension problem fixed before I drove to Alaska in 10 days, all that was accomplished in 3 days was road force balancing of tires. I will grant that after I expressed my displeasure with the progress they picked up the pace, but it was too little, too late. After receiving the vehicle back, after 9 days in the shop, I was not able to properly road test the vehicle before leaving for Alaska. In Parker Ford's defense, I know they needed permission from Ford to perform some of this work, but the initial delay proved too much to overcome.
As for the trip to Alaska. The front suspension was much improved, but still too much wobble on sharp bumps. However, it did not enter a full blown "death wobble" although it felt very close several times. One other problem surfaced on the trip. Apparently all the tire rotations and mount/dismount sequences damaged one of the valve stems. About 500 miles into the trip (well before the bad roads) the tire pressure monitoring warning came on. Lost pressure from 80psi to 65psi. Apparently slowly losing pressure since it left the shop. Changed tire in the Northern Rockies at 2am. Lot's of fun. Upon getting it repaired, the tech showed me the problem by pushing lightly on the valve stem to one side. You could feel the air coming out. He also replaced the saftey cable to the spare which Parker had failed to do though asked on two occasions. Didn't even have to ask him.
Not Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
MS
gravatar
MICHELLE S.
WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2018
verified customerVerified Customer
Category: Service
Ford F-150
Great customer service
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
gravatar
Verified Customer
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2018
verified customerVerified Customer
Category: Service
Warranty Recall
Work was done on time with great friendly service
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
Verified Customer
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2018
verified customerVerified Customer
Category: Service
Good service!
Fast, polite service.
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
Verified Customer
Coeur D'Alene, ID
Ford Ranger
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/06/2018
verified customerVerified Customer
Category: Service
Failed to correct "Check Engine Light"
This is the first disappointing experience I had with the repair of my 2010 Ford Ranger which I bought from Parker Ford.
They replaced a part that they said that caused the checked Engine light. Within minutes the check engine light comes back on and I take it back. When I last picked it up, the check engine light came on when I turned it on. Extremely disappointed service and excessive cost to not fix it.
Not Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
AM
gravatar
ANDREA M.
Hauser, ID
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2018
verified customerVerified Customer
Category: Service
Great Service!
Felt like I was being taken care of.
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
Verified Customer
Liberty Lake, WA
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2018
verified customerVerified Customer
Category: Service
Very helpful
They helped me out
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
JF
gravatar
JOHN F.
Spokane, WA
Lincoln MKS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2018
verified customerVerified Customer
Category: Service
Excellent service department personnel.
Excellent service experience. Joe and others are fantastic to work with. They always treat me like a valued customer and not just a number.
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.