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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Christian Hanson
CH

Christian Hanson

Service Advisor
Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(457 reviews)
84

Reviews of Christian Hanson

KG
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KATHY G.
Spirit Lake, ID
Ford F-150
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/06/2018
verified customerVerified Customer
Category: Service
Door lock problems
I have had an issue with the door locks on my truck for four years. They lock and won’t unlock. It is still under extended warranty. The rear ones have been replaced, but not by a part that they are using on recalls so it will probably happen again.

No one informed me that this was a big problem with F 150’s. I had to research it myself. I did convince the dealership to waive the deductible as I do not believe I should have to keep paying for something they don’t fix properly.

They also couldn’t even make me a door key. Said there was something wrong with my key or tumblers. All that was wrong was the lock needed to have some compressed air to clean it. I went to a locksmith and they solved the problem in five minutes. They wanted $21 for a $3.50 key anywhere else.

I will say everyone was very polite and professional and I appreciate that. The service manager is continuing to work on whether my door locks can be replaced under the recall.
Not Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 09/12/2018 03:48 PM

Hi Kathy, thank you so much for taking the time to review our dealership. I heard that you spoke with our Service Manager and if there is anything else we can do please give us a call. 208-664-9211

Employees worked with
CH
Christian Hanson
Service Advisor
ML
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MATT L.
Moscow, ID
Ford Transit Wagon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2018
verified customerVerified Customer
Category: Service
Great service
Quick and friendly
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 09/08/2018 04:25 PM

Thank you for the great rating and review Matt! We are so glad to hear that you were able to get in and out, and to know you had such a friendly experience. Thank you for choosing Mike White Ford of Coeur d` Alene

Mallory G.

Employees worked with
CH
Christian Hanson
Service Advisor
DT
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DIANE T.
Kellogg, ID
Ford C-Max Energi
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2018
verified customerVerified Customer
Category: Service
Friendly, Organized and Clean
I recently relocated here and I brought my Ford C-Max in to Mike White Ford for its 2-year check-up and to replace an interior passenger door panel that had popped off. I was impressed by how organized the check-in process was and how clean the entire service department is kept. They were respectful of my time, getting me in and out as promised. The waiting area has a nice selection of beverages, magazines, a TV, and is both friendly and pet-friendly.

Every person I encountered during my two visits to the service department were professional, courteous and helpful. As an added bonus, the door panel was still under warranty. All of this was in the middle of what looks like a significant remodel of the building...looking forward to working with you and would highly recommend Mike White Ford. Thank you to the entire staff for a job well done!
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
DR
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DAVID R.
Rathdrum, ID
Lincoln MKZ
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/30/2018
verified customerVerified Customer
Category: Service
Improving
Christian was very professional this time. I've had a lot of problems with the service department the last 12 months, since Parker took over, then Mike White. Additionally, if I were a salesman, I would be on the service department like white on rice when one of my customers called asking for help. I called Lyle several times asking for assistance with the service department, after buying two new cars from him in the past 2 years, to no avail. I've purchased a total of 3 cars from Tom Addis and Parker in the last 5 years so I expect Red carpet service from all departments. I think Mike White might be improving which is a good sign but for now I am still skeptical. I will most likely purchase my 2018 Ford F-150 from Larry H Miller Ford in the Denver area (excellent dealership and worth the road trip). I do give a big thank you to Christian for trying to save me some money yesterday and taking time to explain things to me!
Not Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
DP
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DANNY P.
Sagle, ID
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/28/2018
verified customerVerified Customer
Category: Service
Oil change and maintenance
Good customer service is great
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
JB
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JAMES B.
Hayden, ID
Ford Explorer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/19/2018
verified customerVerified Customer
Category: Service
Helpful attitude
Took my car in on a Saturday appointment for a rattle - couldn't fix it as needed a new part. Christian did an excellent job explaining the problem and negotiating a discount in the repair . Would have been 5 stars but no one called to let me know what was going on and when the car would be ready to go which was Wednesday. Overall 4.5 stars.
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
Verified Customer
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2018
verified customerVerified Customer
Category: Service
Service
Great
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
JS
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JOHN S.
Hayden, ID
Ford Explorer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/15/2018
verified customerVerified Customer
Category: Service
Ford Explorer
The employees at Mike White FOrd are very helpful and caring. However, I did feel that the
FOrd Motor Company let us down, by taking three weeks to get the part in to repair my
Car. Mike white FOrd got right on it when the part came in and I had my FOrd Explorer the
Next day. All is good!
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
GG
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GERY G.
Coeur D'Alene, ID
AC COBRA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2018
verified customerVerified Customer
Category: Service
Friendly,professional,competent
Friendly,professional,competent
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
RG
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ROY G.
Post Falls, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2018
verified customerVerified Customer
Category: Service
Excellent service.
Handled recall quickly.
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
CM
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CHRIS M.
Coeur D'Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2018
verified customerVerified Customer
Category: Service
Accommodating Service Department
You squeezed me into your tight schedule. Very accommodating! You accurately diagnosed my truck’s problem, explained to me what it was, then fixed it in a short amount of time and I was on my way. Thank you!
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
GR
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GABRIEL R.
Blanchard, ID
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/03/2018
verified customerVerified Customer
Category: Service
Good people to help
Surprised dealership has sold, but if still friendly and fare we are in.
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
WP
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WILLIAM P.
Coeur D'Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2018
verified customerVerified Customer
Category: Service
Service at Parker Ford
Christian Hanson was very professional in taking care of my Ford 150 bumper, and the service work was done well and on time.

Thanks much,

Wally
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
TD
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THOMAS D.
Post Falls, ID
Ford Super Duty F-250 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2018
verified customerVerified Customer
Category: Service
Great service department
Everyone was very professional and kept me informed on everything that they were doing. They caught a leaking seal during the oil change which you have since replaced. The staff is excellent.
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
DR
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DAVID R.
Rathdrum, ID
Lincoln MKZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/28/2018
verified customerVerified Customer
Category: Service
very poor work
Parker Ford is the worst. They sell the car, then the customer be damned. I'd rather get a root canal at the dentist than bring my Ford to Parker Ford for service!
Not Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
CL
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CHRISTINE L.
Post Falls, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2018
verified customerVerified Customer
Category: Service
WAITING AREA VERY NICE
NON
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
CH
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CINDY H.
Hayden, ID
Ford Escape
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/21/2018
verified customerVerified Customer
Category: Service
Slow to start!
First, let me say once the vehicle was at our ford dealer they were courteous, professional
And completed the repair.
What was unacceptable was it took one day short of three weeks to have our vehicle even looked at. Because of warranty policy we had to take it to the dealer we purchased.
THREE WEEKS without or 2017 Ford escape due to an electrical problem causing the engine cooling fan to run continually even after key removal.
We should be able to take our vehicle to any certified mechanic in a situation like this!!
Not Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
SB
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SHAWN B.
Coeur D Alene, ID
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2018
verified customerVerified Customer
Category: Service
Excellent service
My car was in the shop for a corporate-mandated head gasket repair. The crew was fast and friendly. I worked mostly with Christian and he made sure I was kept up to date and taken care of every step of the process.
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
EM
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ERNEST M.
Hayden, ID
Ford Mustang
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/10/2018
verified customerVerified Customer
Category: Service
2018 Ford Mustang sitting iddle.
The problem still exist after a recent visit to your service dept. They replaced my battery but they failed to find out why the car shows it's still discharging on my trickle charger. this problem should have been corrected on my initial visit. Now I've had to wait another 2 weeks for your service dept to correct the problem. Total 4 weeks of being afraid to use my car fearing I'll get stuck with another dead battery again.
Not Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
TE
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TREVOR E.
Coeur D'Alene, ID
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2018
verified customerVerified Customer
Category: Service
Very expedient service experience
Got me in and out in a very reasonable amount of time.
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
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