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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Christian Hanson
CH

Christian Hanson

Service Advisor
Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(503 reviews)
80

Reviews of Christian Hanson

SW
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SHIRLEE W.
Coeur D Alene, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2019
verified customerVerified Customer
Category: Service
DEPENDABLE AND EFFICIENT
AS ALWAYS, PERSONNEL WERE EFFICIENT AND FRIENDLY...I HAD A NEW KEY MADE FOR MY VEHICLE AND IT TOOK ONLY AN HOUR AND A HALF TO PROGRAM IT...I WAS VERY PLEASED...SHIRLEE
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/08/2019 03:39 PM

Thank you so much Shirlee, for this amazing review! I`m pleased to hear that you enjoyed your experience and we look forward to seeing you again. 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CH
Christian Hanson
Service Advisor
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Verified Customer
Sandpoint, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2019
verified customerVerified Customer
Category: Service
2019 f150 4th trip to the shop in first month of ownership
Christian treated me with honesty and respect. They fixed all but one of my issues when they said they would.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/08/2019 01:02 PM

This is what we like to hear! Thank you for taking the time to share your thoughtful words about Christian and our Service Team! We appreciate you choosing Mike White Ford and look forward to your next visit. 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CH
Christian Hanson
Service Advisor
Verified Customer
Hayden Lake, ID
Lincoln MKX
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/04/2019
verified customerVerified Customer
Category: Service
If you like to hold....
When I called to make an appt for a recall the 1st time -I was put on hold for 20+min. Called back and was told that person went to lunch. Then I couldn’t get an appt for the recall until 30+days out. Rude customer service.
However, when I took the vehicle in, the counter person was nice.
Not the same quality of service as in the past.
Not Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/08/2019 09:28 AM

Thank you for reviewing our dealership. It concerns us to hear about your experience. This feedback will definitely be taken into consideration moving forward. If you would not mind giving me a call or send me an email so I can take a look at your file and see what we can do to move forward. We appreciate you reaching out to us and I look forward to hearing from you. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CH
Christian Hanson
Service Advisor
CL
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CRAIG L.
Coeur D Alene, ID
Ford Transit Wagon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2019
verified customerVerified Customer
Category: Service
Service
They bent over backwards to get our Ford diesel rv done for our planned trip.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/07/2019 02:49 PM

Thank you so much Craig, for taking the time to leave us a great review! Mike White Ford highly values your recommendation and we look forward to servicing you again. We appreciate you choosing Mike White Ford and look forward to your next visit. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CH
Christian Hanson
Service Advisor
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Verified Customer
Sandpoint, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2019
verified customerVerified Customer
Category: Service
Clean, Efficent, Punctual, Pleasent
Absolutely the finest place to do business. Mike knows how to run a car buiseness.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/31/2019 11:50 AM

He sure does! Thank you so much for this glowing review and recommendation! We appreciate you choosing Mike White Ford and hope you have a great weekend! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CH
Christian Hanson
Service Advisor
Verified Customer
Hayden, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2019
verified customerVerified Customer
Category: Service
Air conditioner repair
Christian did a great job of explaining the work that was done and it was completed as quickly as possible. We also appreciate all the other checks that are done on the car while we are there for service. Thanks for the free car wash as well!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/31/2019 11:27 AM

This is what we like to hear! I `m pleased to see that Christian went above and beyond for help you! We appreciate you choosing Mike White Ford and hope you have a fantastic weekend with the new air condition! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CH
Christian Hanson
Service Advisor
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Verified Customer
Post Falls, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2019
verified customerVerified Customer
Category: Service
They did it again
No big surprise, the crew at the dealership took great care of my truck. Not much to say but thanks for a job well done.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/23/2019 04:30 PM

Wow! Thank you so much for this glowing review about our Service Department.  We can not express enough how much this recommendation means to us. We appreciate you choosing Mike White Ford and look forward to your next visit. 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CH
Christian Hanson
Service Advisor
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Verified Customer
Sandpoint, ID
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/17/2019
verified customerVerified Customer
Category: Service
2019 f150 Lariat
The salesman (Ray Coultrap) and the fleet manager (Michael Vickhammer) were great. They did everything they said they'd do plus some. The only reason I'm only giving 4 stars is because of the service department. When I took the truck in because of a noise (later determined to be check valve in the 4x4 system) the service department discounted my concern that the front hubs were not disengaging in 2H mode. When I picked up the vehicle I tested the hubs by backing up and observing the axles turned with the wheels and even showed the technician. He said it was "friction" and not to worry. Well, the vehicle had to go back in today and sure enough it has a bad transfer case computer that was not allowing the hubs to freewheel in 2H. I don't appreciate a service department that won't respect the customer and is more interested in moving vehicles through than in fixing them completely.
If someone were to want a ford I would recommend them as a place to buy but I would not recommend the service department. Of course this will be my last ford I buy since they can't even deliver a problem free vehicle from the factory.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/21/2019 08:59 AM

Thank you so much for taking the time to give us this amazing review and feedback. We appreciate you choosing Mike White Ford and hope you have a wonderful weekend. 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CH
Christian Hanson
Service Advisor
MB
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MARILYN B.
Coeur D Alene, ID
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2019
verified customerVerified Customer
Category: Service
Airbag recall
Took my car in for a recall and Christian waited on me, I could not ask for a nicer person, plus he went the extra mile too, had someone deliver my car, came in my house and I singed the papers there. I really appreciate it as I have health issues. How kind of him, and all the crew were so nice. Thank you !!
Marilyn
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/09/2019 05:22 PM

Thank you so much Marilyn, for this glowing review about Christian! (We also think he is awesome ) I`m pleased to hear that you had a great experience and we look forward to seeing you again. 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CH
Christian Hanson
Service Advisor
JB
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JAMES B.
Post Falls, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2019
verified customerVerified Customer
Category: Service
curly
will be back
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/08/2019 05:03 PM

This is wonderful to hear James! Thank you so much for giving Curly a 5 star review! We think he is amazing as well and we look forward to your next visit. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CH
Christian Hanson
Service Advisor
TW
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TIMOTHY W.
Rathdrum, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2019
verified customerVerified Customer
Category: Service
oops, I did it again!
There has always been ONE driving force that brings me back to my local Ford dealership and his name is Curley Lynch!!! My wife and I LOVE new vehicles and buying a new car can be a little stressful but Curley has always made the process seem so easy. I will say also that the attitude around the dealership the last couple times I have been in has been nothing short of very impressive! Whatever Mike White and his management team are doing, they need to keep it up!!!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/04/2019 03:15 PM

Wow Timothy, thank you so much about this glowing review about Curley and Mike White. I can not tell you how much this recommendation means to us! We appreciate you choosing Mike White Ford and look forward to seeing you again. 



Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CH
Christian Hanson
Service Advisor
JB
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JERRY B.
Usk, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2019
verified customerVerified Customer
Category: Service
Found unknown problem & rectified
informative, courteous service consistently!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/01/2019 05:27 PM

This is what we like to hear! Thank you for the 5 star rating and review. We appreciate your choice in Mike White Ford and hope to see you in again in the future! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CH
Christian Hanson
Service Advisor
SF
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SHARON F.
Liberty Lake, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2019
verified customerVerified Customer
Category: Service
Recall and oil
Outstanding customer service and follow through explained every step of the way what's done in a timely manner polite and courteous
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/30/2019 04:08 PM

Thank you so much Sharon, for this amazing review and recommendations. We appreciate you choosing Mike White Ford and look forward to seeing you again. 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CH
Christian Hanson
Service Advisor
SK
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SETH K.
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2019
verified customerVerified Customer
Category: Service
Best service ever
They always do the right thing and take care of me.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/27/2019 03:27 PM

Seth, we don`t want to make you a customer for a day, but a friend for a lifetime and I hope it showed on your last visit with us. We appreciate your kinds words and look forward to seeing you again.


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CH
Christian Hanson
Service Advisor
Verified Customer
Post Falls, ID
Ford Mustang
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2019
verified customerVerified Customer
Category: Service
Recall Service
Got car in within a reasonable amount of time. Everything went as planned. Thank you
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/17/2019 11:00 AM

Thank you so much for this glowing review! We appreciate you choosing Mike White Ford and look forward to your next visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CH
Christian Hanson
Service Advisor
CM
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CHRISTOPHER M.
Hayden, ID
Ford Super Duty F-350 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2019
verified customerVerified Customer
Category: Service
F-350 Service April 2019
Recently arranged to have my F-350 Super Duty Truck into Mike White Ford to have them check out why my check engine came on. They called within 1 1/2 hours to let me know they finished my truck. Then found out the code referred to an item that was covered under Ford Warranty. The Service Department personnel were Professional and Friendly. The truck runs great.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/16/2019 02:00 PM

This is what we like to hear! Thank you so much Christopher, for saying such thoughtful words about our Service Department! We appreciate you choosing Mike White Ford and look forward to seeing you again!

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CH
Christian Hanson
Service Advisor
JM
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JANE M.
Coeur D'Alene, ID
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2019
verified customerVerified Customer
Category: Service
Airbag.replacement because of recall
I was treated very special by Christian and all the fellows in the service dept. The work was done efficiently and my whole experience was beyond expectations. Thank you for being so personally involved with my needs.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/13/2019 02:10 PM

Wow Jane, thank you so much for this wonderful review about Christian and our Service Department! I know this review will mean a lot to them. We appreciate you choosing Mike White Ford and look forward to seeing you again. 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CH
Christian Hanson
Service Advisor
GP
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GARY P.
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2019
verified customerVerified Customer
Category: Service
Everyone was very friendly and helpful. Best service I have had since Tom Addis owned the dealership
Excellent service
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/11/2019 05:24 PM

We think you were an excellent customer Gary! Thank you for taking the time to give us this amazing review! We appreciate you choosing Mike White Ford and look forward to seeing you again! 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CH
Christian Hanson
Service Advisor
MA
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MICHAEL A.
Osburn, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2019
verified customerVerified Customer
Category: Service
Recall work went very well, the people at Mike Whit Ford were very helpful and easy to work with.
We arrived a bit early and the work was started right away, it went very well, I'm impressed with the quality of the Dealership Staff. Technical information was explained and easy to understand, I appreciate that help.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/11/2019 05:12 PM

This is what we like to hear! Thank you so much Michael, for this glowing review about our Dealership! We appreciate you choosing Mike White Ford and look forward to your next visit! 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CH
Christian Hanson
Service Advisor
DG
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DANIEL G.
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2019
verified customerVerified Customer
Category: Service
Awesome service, super friendly!
Christian was my service writer and he is awesome! Always gets me taken care of right away, even when I don’t have an appointment. 5 stars, highly recommend.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/30/2019 07:53 AM

This is what we like to hear! Thank you so much Dan, for taking the time to review our Service Department and Christian! We appreciate you choosing Mike White Ford and look forward to your next visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CH
Christian Hanson
Service Advisor
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