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Christian Hanson

Service Advisor
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(456 reviews)
83

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ANN D.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
verified customerVerified Customer
10
Category: Service
Car Repair. Wouldn't start consistently.
Fast, effective service.
Provided car during service period. Feel confident they did the best work at a reasonable cost. Was there for only five minutes for pick-up, which included: turning in service car, paying for service and having my car driven to me from service lot.
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/22/2021 02:27 PM

Ann, thank you for the fantastic review. We're so glad that your experience was fast and effective. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


PK
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PATRICK K.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2021
verified customerVerified Customer
9
Category: Service
Excellent Customer Service by Christian
Christian in the Service Dept. is very knowledgeable and always takes his time explaining what was done and/or needs to be done to the vehicle.
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/04/2021 03:41 PM

Patrick, thank you for the excellent review! We're so glad that you had such a great experience with Christian! We will be sure to pass along your kind words. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future! 


PS
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PAMELA S.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2021
verified customerVerified Customer
10
Category: Service
Great Service
My transit's egr valve assembly was replaced (difficult job) and now is running fine.
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/04/2021 03:17 PM

Pamela, thank you for the great review! We're grateful that you trusted us with a difficult job and that we were able to take care of your concern. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future! 


ML
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MICHAEL L.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021
verified customerVerified Customer
10
Category: Service
Always the best
I’m always treated as a valued individual… polite and professional.
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/27/2021 08:20 AM

Michael, thank you for the kind review! Polite and professional are always what we strive to be! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!


KD
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KELLY D.
Spokane, WA
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2021
verified customerVerified Customer
10
Category: Service
Always top notch
Service dept always is friendly and always on top of taking care of the customer
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/23/2021 02:45 PM

Kelly, thank you for the kind review! We're so glad that you had such a great experience with our service department! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Sagle, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2021
verified customerVerified Customer
10
Category: Service
Christian
Christian, the service advisor, was excellent! He is very knowledgeable on the services and parts needed for a customer’s vehicle!
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/20/2021 03:01 PM

Anonymous, thank you for the excellent review! We're so glad that you had such a good experience with Christian! We will be sure to pass along your kind words to him! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


TS
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THOMAS S.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2021
verified customerVerified Customer
10
Category: Service
Very responsive staff. Chelsea spearheaded my concerns and took care of all the details!
Keep io the good work!
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/07/2021 02:18 PM

Thomas, thank you for the good review! We're so glad that Chelsea was able to help you and make sure your vehicle was in tip top shape! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


GH
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GORDON H.
Harrison, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2021
verified customerVerified Customer
10
Category: Service
Fast service good advice
my starter problem was diagnosed quickly. Christian gave quick feedback on my options for repair, made suggestion on a couple maintenance items that could be done while my truck was in the garage. Repairs were completed and Christian notified me promptly. Great customer service!
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/07/2021 02:17 PM

Gordon, thank you for the kind review! We're so glad that Christian was able to take care of your repair and keep you updated! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


VG
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VERNON G.
Post Falls, ID
Ford F450
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2021
verified customerVerified Customer
10
Category: Service
Service
Outstanding and fast service. People make the dealership.
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/02/2021 02:01 PM

Vern, thank you for the outstanding review! It is always a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


MK
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MIKE K.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2021
verified customerVerified Customer
10
Category: Service
Great customer service
Took my fotd on for recall service, this completed in a timely and efficient process.
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/31/2021 01:21 PM

Mike, thank you for the great review! Although recalls are never fun, we always try to make them as fast and efficient as possible. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


WF
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WARREN F.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2021
verified customerVerified Customer
8
Category: Service
Check engine light
Follow up on "check engine" light went well, diagnosis and repair done right away and recall on airbag done as well. Good job.
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/25/2021 03:58 PM

Warren, thank you for the 5 star review! We're so glad that we were able to take care of your check engine light and get you safely back on the road! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


RP
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RICHARD P.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2021
verified customerVerified Customer
10
Category: Service
Excellent service and courtesy ride
I had 2 recalls corrected on my F150 and the Works oil change. Used some of my Ford Pass points that I got when I bought the vehicle. All work was done by noon. Truck drives fine! Courtesy car driver very friendly and prompt. Great experience!
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/25/2021 10:51 AM

Richard, thank you for the excellent review! We're so glad that your recalls and the Works package went so smoothly for you! We're also glad that you were able to save some money by using your FordPass points! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


TR
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TERRY R.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2021
verified customerVerified Customer
10
Category: Service
Service is awesome
Christian did a great job getting a couple issues resolved and made a command decision to fix an issue that came up while rotating the tires. I really appreciated his creative thinking ….
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/25/2021 10:49 AM

Terry, thank you for the awesome review! Christian is an expert at creative solutions! We will be sure to pass along your kind words. It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


TT
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TRUDI T.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2021
verified customerVerified Customer
10
Category: Service
Work on my 2014 Ford Foces SE
I had the most amazing experience. Christian was exceptionally professional, communicated very well and never left me hanging. It was the best experience I've ever had, and it meant so much to me. Christian followed through and was very informative on all details and work, etc. Christian in my eyes went way above and beyond and what he did helping me through my process was spot on top notch. Thank you so so much Christian from the bottom of my heart my experience from you means the world to me. Keep it up, more employees need to be exactly like you. Christian is definitely a 5 ?plus.
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/17/2021 02:30 PM

Trudi, thank you for the fantastic review! Your words about Christian are incredible and we can't wait to share them with him! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


BH
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BILL H.
Liberty Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2021
verified customerVerified Customer
10
Category: Service
Service
Worked with Christian, fit me in with with no appointment to program my new key and check an error code.
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/13/2021 02:10 PM

Bill, thank you for the 5 star review! We're so glad that Christian was able to help you and get your key/error code taken care of! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


GS
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GARY S.
Loon Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2021
verified customerVerified Customer
Category: Service
Service
Great service. Appointment on time. Christian Hanson was informative and very helpful. Addressed tail gate issue that was not on my original service order. Grateful to your entire staff.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/04/2021 02:06 PM

Gary, thank you for the great review! We're so glad that Christian was able to take care of your concerns! We'll be sure to pass along your kind words. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


CL
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CHESTER L.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2021
verified customerVerified Customer
Category: Service
THE PEOPLE
NICE PEOPLE THAT WORK AT MIKE WHITE FORD
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/03/2021 04:49 PM

Chester, thank you for the 5 star review! We're very proud of our team and so glad that you have good experiences with them! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!


RM
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ROBERT M.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2021
verified customerVerified Customer
Category: Service
Quiet, comfortable and no pressure. Vehicle service was excellent, quick and affordable. Thank you.
Quiet, comfortable and no pressure. Vehicle service was excellent, quick and affordable. Thank you.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/03/2021 04:48 PM

Robert, thank you for the excellent review! We're so glad that your experience was quiet, comfortable and no pressure! That's exactly how we want to hear that customer experiences are going! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!


AP
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ALAN P.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2021
verified customerVerified Customer
Category: Service
Diagnostics on f250
Very through
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/03/2021 04:43 PM

Alan, thank you for the kind review! We're so glad that you found the diagnostics on your F250 to be thorough! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!


BB
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BRIAN B.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2021
verified customerVerified Customer
Category: Service
Always great service!
The staff at Mike White Ford are always kind, courteous and competent. Excellent customer service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/12/2021 02:40 PM

Brian, thank you for the great review! We always strive to be kind, courteous and competent! Those are some of our most important goals! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

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