CH

Christian Hanson

Service Advisor
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(456 reviews)
83

MS
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MICHAL S.
Spokane, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/28/2020
verified customerVerified Customer
Category: Service
Recall, clutch issues and battery indicator
We brought the car on Sun, left the key on the lockbox and been take care of. Repairs done way before the anticipated completion date and everything communicated to us. The only issue was that the battery indicator is still on. Yet it wasn't clear from the papers if it was included in the scope.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/10/2020 12:21 PM

Michael, thank you for giving us the opportunity to speak with you and clear up the situation. We appreciate you giving us the time to make it right and look forward to serving you again in the future.


KB
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KEVAN B.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2020
verified customerVerified Customer
Category: Service
Just a nice simple transaction, just the way I like them.
Was able to come in the same day and get things handled without any difficulty. Mr. Christian took care of things no problem.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/28/2020 04:21 PM

Kevan, thank you for the nice review! We try to keep things simple and clear for everyone's sake! We'll make sure to pass along your kind words to Christian! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


JM
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JOYCE M.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2020
verified customerVerified Customer
Category: Service
good work
You fixed my noise car, said it had a rock some where.
But once you put the car up on the Hoist.
Rock came out and you guys continue to look things over which is awesome
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/20/2020 04:40 PM

Joyce, thank you for the awesome review! We're so glad that we were able to fix your geological issue and make sure all was well with your vehicle! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2020
verified customerVerified Customer
Category: Service
Fast and friendly
They got my truck in fast and took care of the problem. Very helpful!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/15/2020 04:06 PM

Anonymous, thank you for the great review! Fast and friendly are two things that we strive for! We're so glad that we were able to take good care of your truck! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Priest River, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/14/2020
verified customerVerified Customer
Category: Service
New purchase
It is always stressful dealing with care dealers, dealing with Mike White wasn’t as stressful as others. If you could take salesmen it would be more enjoyable.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/14/2020 01:07 PM

Anonymous, we're so sorry to hear that you had a stressful experience during your purchase. Although we're glad to hear that we're not as stressful as others, we'd prefer to not be stressful at all. We'd love to talk with you to see how we could have made your experience better. We're always striving to improve and need feedback in order to do so. Please call (208) 664-9211 and ask for Bill (General Sales Manager) or you can reply directly to this email with any suggestions or direct feedback about your salesperson/experience. Thank you for being open and helping us improve the process for all.


VG
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VERNON G.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2020
verified customerVerified Customer
Category: Service
Outstanding
As always. The very best service
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/12/2020 03:57 PM

Vernon, thank you for the outstanding review! It is truly our pleasure to have the opportunity to serve you every time! You are always welcome! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Livingston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2020
verified customerVerified Customer
Category: Service
Fast , friendly service
Fast, friendly service
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/06/2020 11:20 AM

Anonymous, thank you for the 5 star review! Fast, friendly service is always our goal and we're glad that we were able to deliver it for you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


BK
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BARBARA K.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2020
verified customerVerified Customer
Category: Service
Professional Staff
Took my car in for two different recall issues. They had to keep it overnight, but were fully prepared to give me a rental if I needed it. They called when they said they would and I was very, very pleased with their swift and efficient handling of everything.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/30/2020 04:27 PM

Barbara, thank you for the positive review! Recalls are never fun but we try to make them as easy as possible. We're glad that we were able to get you taken care of! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


JF
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JOHN F.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2020
verified customerVerified Customer
Category: Service
Sales, Customer Service
Mike White Ford is an outstanding dealership to work with! I am, however, disappointed with Ford in that my new 2020 Explorer had to have an electronic transmission repair after only 375 miles! I have never had that kind of problem in my previous 8 fords! I just read an article about the class action lawsuit re the Focus and Fiesta and l wonder if Ford needs to change how they do things before these cars leave the factory! I received excellent service from both Curly in sales and Chelsea in service and will continue to do business with Mike White Ford.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/28/2020 04:05 PM

John, thank you for the outstanding review! We appreciate the compliments regarding our store and Curly and Chelsea! We completely hear your frustration regarding a repair so early in the life of your Explorer and will pass along your comments to our Ford representatives. Thank you for choosing Mike White Ford! We look forward to serving you again!


HW
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HAROLD W.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2020
verified customerVerified Customer
Category: Service
service went to extremes
was expecting to have to make a appointment
but made time for a simple fix
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/28/2020 04:03 PM

Harold, thank you for the 5 star review! We're so glad that we were able to get you in and out without an appointment! We can't promise that will always be the case, but we're always happy when we're able to do so! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


RJ
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RONALD J.
Post Falls, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2020
verified customerVerified Customer
Category: Service
Customer care, expediency, competence .
As of now everything is working and I have no reason to think that will not continue. I appreciate the rapidity with which the truck was fixed and the phone calls to discuss what was to be done. I'm a happy camper!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/28/2020 04:01 PM

Ronald, we're so glad that we were able to turn the situation around for you and make sure that you were happy! Thank you for giving us the change to do so! We look forward to serving you again in the future!


MS
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MARI S.
Coeur D Alene, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/20/2020
verified customerVerified Customer
Category: Service
Service
Staff was very helpful and helped with our other vehicle that wasn’t scheduled. Issue other than regular maintenance seems to have been resolved but may need additional service as it seems to have come back. Received a service recall second notice after service was performed, so not sure why it wasn’t advised at the time of service. Have had good service here overall.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/21/2020 01:56 PM

Mari, thank you for the 4 star review. We're glad that your overall service experience has been positive. We may have an answer regarding the recall notice. We're not entirely sure why your recall wasn't noted on your inspection or discussed with you, but we're going to review it with our team and get to the bottom of it. Thank you for letting us know! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2020
verified customerVerified Customer
Category: Service
Communication and quality work
Communicated and shared status. Quality work.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/16/2020 04:46 PM

Anonymous, thank you for the 5 star review! We're so glad that you enjoyed the level of both communication and work done on your vehicle! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


HC
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HUNTER C.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2020
verified customerVerified Customer
Category: Service
Flawless customer service
Between Randy Claflin, Tyler Ishak and Christian in the service department, CDA. They made my experience seamless. I appreciate all the hard work they put into helping me get my truck fixed right and on short notice, the same day as the drop off. Thanks for everything.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/15/2020 03:57 PM

Hunter, thank you for the very kind review. We'll make sure to pass your kind words along to Randy, Tyler and Christian! We're so glad that we were able to get everything sorted out for your truck! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


SV
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STEVE V.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2020
verified customerVerified Customer
Category: Service
They did just what they said!
They did what they said they would do in the time they said it would take to do it.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/14/2020 03:56 PM

Steve, thank you for the 5 star review. We work very hard to live up to the promises that we make our customers and we're so glad that it sounds like we were able to for you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


RB
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RONALD B.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2020
verified customerVerified Customer
Category: Service
Friendly, efficient
Always a good experience at Mike White Ford...customer service is excellent, service department technicians helpful and explain everything clearly and repairs are made in a timely manner.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/13/2020 03:39 PM

Ronald, thank you for the great review! We're so glad that this is one of multiple good experiences with us and you've had great interactions with our staff! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2020
verified customerVerified Customer
Category: Service
Great service
The Service Dept. was very accommodating. My Service advisor, Christian, explained all needed service requirements. As always, great customer service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/10/2020 01:09 PM

Anonymous, thank you for the excellent review! We're so glad that you found our service department to be accommodating and we'll be sure to pass your kudos along to Christian! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


DB
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DIRK B.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2020
verified customerVerified Customer
Category: Service
Service work
Christian was a great help, after describing the sound and details of my truck problem, he knew exactly what it was and even more excited to hear it was covered under warranty. I have had my truck back for 3 days and the problem has been corrected. I know many times when you have a weird sound, it may take several attempts of diagnostics. It's great to have good experienced help
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/09/2020 10:55 AM

Dirk, thank you for the fantastic review! We're so glad that we were able to take an unknown sound and turn it into a solution that was covered under warranty! We'll make sure to pass along your kudos to Christian. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


DW
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DICK W.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2020
verified customerVerified Customer
Category: Service
great srevice
I brought my truck in for a recall and it was scheduled promptly. it was delivered on time and checked thoroughly. I really appreciate the prompt service!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/08/2020 03:15 PM

Dick, thank you for the 5 star review! We're so glad that we were able to take care of your recall fully and promptly! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


DP
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DESIREE P.
Liberty Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2020
verified customerVerified Customer
Category: Service
oil change and recal fix
great services
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/23/2020 01:49 PM

Desiree, thank you for the 5 star review! We're so glad that your oil change and recall service went so well! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

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