megan,
i am deeply sorry you did not have a satisfactory experience at your last visit. i have looked into what was done at your last visit and feel there might have been some miscomunication on your invoice. please contact us as soon as possible so that we may resolve the issue and prevent any failures to communicate on our end in the future. thank you for taking the timne to provide us with feedback.
sincerely
Jason,
My apologies for any inconvenience during your last visit.if there is anything i can do in the future to make your experience a more satisfactory one please let me know.
sincerely,