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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Cole Patterson
CP

Cole Patterson

Service Advisor
Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(773 reviews)
80

Reviews of Cole Patterson

SS
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SUSAN S.
Coeur D Alene, ID
Ford Fiesta
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2021
verified customerVerified Customer
Category: Service
efficient, clean, courteous,
All of your services are very good. Everyone is kind and courteous and your mechanics do great work.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/21/2021 03:52 PM

Susan, thank you for the great review! Efficient, clean and courteous are three of our biggest goals! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
LK
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LAURIE K.
Worley, ID
Lincoln MKX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2021
verified customerVerified Customer
Category: Service
Good experience
Service was quick, approx one hour. Service desk folks were very nice.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/20/2021 08:52 AM

Laurie, thank you for the good review! We're so glad that you had a good experience and that your wait was just as expected! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
AH
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ANNE H.
Cataldo, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
verified customerVerified Customer
Category: Service
Excellent
Done in 30 minutes
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/20/2021 08:52 AM

Anne, thank you for the excellent review! We're very proud of our speedy team and glad that you had a great experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
TA
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TIMOTHY A.
Post Falls, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2021
verified customerVerified Customer
Category: Service
Just an oil change, but perfect
Excellent service organization.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/16/2021 02:36 PM

Timothy, thank you for the perfect review! We're so glad that you had such a great oil change! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
TP
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TYRELL P.
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2021
verified customerVerified Customer
Category: Service
Easy Experience
LOF and rotate went well. My only ask would be to have an exit sign on the pull-up service drive, kind of confusing for a first timer, that the backside is the actual entrance.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/16/2021 02:26 PM

Tyrell, thank you for the 5 star review! Thank you for the feedback as well! We will pass that along to maintenance and see what we can get accomplished! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
CR
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CAREY R.
Spokane, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2021
verified customerVerified Customer
Category: Service
Great atmosphere
I always love my wait while I get our truck serviced. The atmosphere is warm and inviting. Lots of space to sit and watch t.v., read, and the staff is exceptionally friendly. The guys at the service desk are speedy and right on top of what you need done. They are respectful also.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/16/2021 02:25 PM

Carey, thank you for the great review! We're so glad that you had such a comfortable and pleasant experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
AT
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ASHLEE T.
Coeur D'Alene, ID
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2021
verified customerVerified Customer
Category: Service
Always Excellent Service
Great customer service from the time I arrived to have my vehicle serviced in the service department to the caring and friendly team inside while I waited!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/16/2021 02:24 PM

Ashlee, thank you for the excellent review! We're so glad that you had such a great time with our team throughout your appointment! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
JH
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JOHN H.
Coeur D'Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2021
verified customerVerified Customer
Category: Service
Oil Change Service
I was pleasantly greeted in the service area and the service writer was quick to get me in and out. Overall great dealership !
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/16/2021 02:23 PM

John, thank you for the fantastic review! We're so glad that you had such a pleasant experience with our team during your oil change! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
CH
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CATHY H.
Coeur D'Alene, ID
Mazda CX-5
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/09/2021
verified customerVerified Customer
Category: Service
Oil change
Is close to where I live and the people are courteous and helpful
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/16/2021 02:21 PM

Cathy, thank you for the kind review! We're so glad that our location is convenient and that you had a great experience with our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
JD
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JAMES D.
Hayden, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2021
verified customerVerified Customer
Category: Service
they got me in when promised and out when promised
GREAT!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/16/2021 02:21 PM

James, thank you for the great review! We're so glad that we were able to get your vehicle in quickly and successfully! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Hayden, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021
verified customerVerified Customer
Category: Service
Excellent Customer Service!
I had my car in for service and to switch my winter tires out and, as always, I was greeted by everyone in the area and treated really well. My car was finished quickly, as well.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/09/2021 01:11 PM

Anonymous, thank you for the great review! We're so glad that we were able to get your vehicle service completed quickly and successfully! Glad you had a good experience with our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future.

Employees worked with
CP
Cole Patterson
Service Advisor
RH
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RANDALL H.
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2021
verified customerVerified Customer
Category: Service
Service
Friendly service counter guys.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/06/2021 02:06 PM

Randall, thank you for the 5 star review! We're so glad that you had a great experience with our service team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Harrison, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2021
verified customerVerified Customer
Category: Service
Get service
Mike Ford service center was great! They took my truck in today and worked around their schedule to get my truck in to change the studded tires for summer tires. Great service!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/06/2021 02:00 PM

Anonymous, thank you for the great review! We can't always promise to be able to squeeze in an extra appointment, but we're always glad when we can! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
JG
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JOHN G.
Rathdrum, ID
Ford Super Duty F-350 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2021
verified customerVerified Customer
Category: Service
Services
Easy check in and quality service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/06/2021 01:58 PM

John, thank you for the excellent review! We're so glad that your service experience was easy and top notch! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
RM
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ROBERT M.
Athol, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2021
verified customerVerified Customer
Category: Service
Professional
Courteous, friendly and professional service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/06/2021 01:58 PM

Robert, thank you for the 5 star review! We're so glad that you found our service team to be courteous, friendly and professional. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
DL
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DONALD L.
Post Falls, ID
Ford Mustang
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2021
verified customerVerified Customer
Category: Service
Serversed my mustang 2015 GT
My words on the service at Mike White Ford is superior to any place I have been in my 65 years at 85 years old and a race driver with knowledge on what to do in the engine area.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/01/2021 03:00 PM

Donald, thank you for the 5 star review! We're so glad that you had such a fantastic experience and we're honored by your praise! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
KW
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KATIE W.
Post Falls, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2021
verified customerVerified Customer
Category: Service
Outstanding Customer Service
Everyone in service is always so welcoming and helpful! I never have a bad experience when I need to come in. Truly thankful for the outstanding customer service from everyone in service!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/01/2021 02:57 PM

Katie, thank you for the outstanding review! Your words mean a lot to us and we're so glad that you've had such great experiences with our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
DB
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DOUGLAS B.
Pinehurst, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2021
verified customerVerified Customer
Category: Service
A visit to Mike White Ford
always the best service!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/01/2021 02:54 PM

Douglas, thank you for the kind review! We're so glad that you had another great experience with our team! It is always a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
JO
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JAY O.
Kettle Falls, WA
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2021
verified customerVerified Customer
Category: Service
Fast, Friendly and comfortable.
We have had our Mike White Ford F350 serviced here since we purchased. They have preformed all maintenance and recalls with professionalism and quality service. We live over 100 miles away and wouldn't think of taking our truck to anyone else.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/01/2021 02:54 PM

Jay, thank you for your incredible dedication. 100 miles is nothing to sneeze at and we truly appreciate you making the drive! It makes us very proud to serve you and your truck! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
BM
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BRIDGETTE M.
Hayden, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2021
verified customerVerified Customer
Category: Service
Great customer service
I came in on an early Monday morning to have my tires swapped. I was immediately greated by an upbeat service team that was ready to get any job done! Cole was friendly and professional as we reviewed service needs for my vehicle, and he kept me updated along the way while I waited on site. I felt the timeframe for the job was quick and efficient. Monday mornings can be rough, but the service team at Mike White Ford sure make them seem great!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/01/2021 02:53 PM

Bridgette, thank you for the phenomenal review! We know how hard Mondays can be, so we like to take a little extra effort to try and make them a little brighter for everyone! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
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