CT

CHRISTINE TONELLI

McGrath City Hyundai

Overall Rating

4.5

(579 reviews)

40

Reviews of CHRISTINE TONELLI

Verified Customer

Chicago, IL

2017 Hyundai Sonata Hyb

01/30/2019

Service Type: Repair

Verified Customer

Category: Service

Poor communication

If you want to be forgotten and left in the waiting area until the last service member leaving for the day notices you, then buy your next car at McGrath Hyundai.

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/04/2019 05:52 PM

Hello Ernesto,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

DD

Daniela D.

Chicago, IL

2017 Hyundai Elantra

01/26/2019

Service Type: Maintenance

Verified Customer

Category: Service

Disappointed

I was waiting 2.5 hours but I sign that will be done in an hour and was just oil change She forget about me if I did not remind her I could wait much longer Very poor service I am very disappointed

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/28/2019 08:28 AM

Hello Daniela,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

Verified Customer

Maywood, IL

2015 Hyundai Tucson

11/07/2018

Service Type: Maintenance

Verified Customer

Category: Service

No Service Done, but told hours later the car was repaired and ready for pick-up.

If I leave my car in your service area for several hours; get the call informing me of the problem and stating what was done to fix the problem, hey how about actually repairing the car.
After this long day of my car being in the service department, when I got home the car was acting up the same way.
When I called to complain I was told Christine will call me back, well a month later, I'm still waiting for that callback, mybe she'll call on Never.

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 11/09/2018 06:14 AM

Hello Catherine,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2015 Hyundai Elantra

10/05/2018

Service Type: Maintenance

Verified Customer

Category: Service

Worst Day Thanks To McGrath

Please get rid of the older, caucasian female customer service agent. I usually deal with an older caucasion male and younger Latino male who both have excellent customer skills. This one visit tainted all my other 5 year experiences.

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/08/2018 05:59 AM

Hello Kristina,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2016 Hyundai Sonata

10/03/2018

Service Type: Repair

Verified Customer

Category: Service

Eh

My car has been having the same issues for over a year. Every time I take it the mechanics "can't duplicate" the noise but as soon as I drive out of the lot you can hear it. They probably never even took it out for a test drive.

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/03/2018 10:25 AM

Hello Aberham,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2012 Hyundai Accent

07/03/2018

Service Type: Maintenance

Verified Customer

Category: Service

Horrible customer service

Went to McGrath talked to someone named Christine she was very nice. However the service was horrible. Let’s just say this is not luxury this is shit. I went in to fix my steering wheel and they fixed the steering wheel. Upon returning my car the ac didn’t work so i asked how long will that take? Christine said we can fix it today with a full inspection. So we did that a couple hours later she called and said your vehicle is ready. We arrived received the car and while we were driving the blinkers were not working. We drove back to hyundai and Christine was getting ready to go we explained the car is not fixed I can’t drive if no one can see my back blinkers, it’s not road safe. Instead of fixing the problem she said my shift is over everyone is gone. You can go across the street to Pep boys! Never in my life have I heard a dealer say to go to some random mechanic on a car. I will never return to hyundai McGrath again

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/03/2018 01:26 PM

Hello Kistal,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2011 Hyundai Sonata

03/21/2018

Service Type: Repair

Verified Customer

Category: Service

Not reliable!

Purchasing more than one car here was a mistake! They don’t value their customers!!

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/21/2018 01:54 PM

Hello Mr. Crespo,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2012 Hyundai Sonata

02/27/2018

Service Type: Repair

Verified Customer

Category: Service

My experience

Overall the place is great I just wish Christine could've told me to wait for inspections before getting things done that I feel that could've waited due to the important thing that need to be done has to wait because i Don't have the money now... and the labor is expensive I will tell a friend but I would've to warm them about the labor

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/28/2018 06:10 PM

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2011 Hyundai Elantra

02/26/2018

Service Type: Maintenance

Verified Customer

Category: Service

Diagnostic given was incorrect.

Was told my tire had a nail and wanted to charge me $40 to remove it when there was NO SUCH NAIL.

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/26/2018 12:41 PM

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2014 Hyundai Sonata Hyb

01/16/2018

Service Type: Repair

Verified Customer

Category: Service

Worst Experience EVER!!! Will not bring car here in the future!!!

So I brought in my car for what the dashboard was saying was a "hybrid battery" problem and that it was not charging. I explained my problem to the service advisor along with a few other things (car wash and oil change) that needed to be taking care of. I was told it wasn't going to be covered under warranty right away, when they didn't truly even know what the problem was at that point. One of the main reasons I bought a Hyundai was for its unlimited hybrid battery warranty life, to be told right away that wasn't the case was pretty frustrating especially when there were banners all over the showroom stating the same.

I dropped the car off Saturday morning and got a call a few hours later telling me they figured what the issue was and that it will be taken care of right away and it would be done by end day. Good news right? No. They service team closes at 4 and the cashier at 5pm. When I didn't get a call by 3:45 I started to call to confirm if the car was be ready. They kept on putting me on hold until the line would disconnect by itself or staying on long enough to leave a message for someone to call back (which no one did), and when they did finally answer (4:01pm) they told the service department was closed an no one could help me. Since the dealer was closed Sunday I had to wait till Monday to pick up the car (keep in mind I had to call again to get a confirmation the car was ready - no one was calling me to let me know).

When I went in, I found out they were trying to charge me almost $400 for what I was told over the phone was a "hybrid battery", and that it was going to solve the problem. Funny thing is, she mentioned after changing the battery and test driving the car they still had the same issue. Only once pulling it back in and they checked the fuses, they found the issue. That being said, it was obvious at that point the issue was the fuse and not the battery. Again wrong. She explained how they were both related and needed to be changed together and that the battery didn't work.

I have been driving hybrids since 2009 and I know hybrid batteries weren't $400, but rather more expensive, I thought she might have changed a "cell" in the battery or something. When I kept asking her what battery she changed, the "hybrid" battery or the "regular" battery, she kept on repeating, "we changed the interstate battery.” Now, if I explain ten times that I'm not knowledgable in cars and just needed an answer for which of the two she changed, and she kept on repeating only "interstate battery," it was obvious at that point she did not want to tell me that she didn't change the hybrid battery and was trying to charge me almost $400 for a regular battery, and that interstate was a just a “regular” battery brand which I later found out. After telling me they got rid of my older battery and not being able to find it, she did after I made sure she knew I wasn't going to pay that much for a battery of such kind. I ended up taking the car to a AutoZone so they could check the battery to confirm if the battery was truly an issue or was it just the burnt fuse, and as expected the battery was at 100% and had no issues and the fuse was the only issue.

I do not respect the fact that I was treated like I was naive or just down right unknowledgeable in cars that they tried to over charge me in such a way ($170-200 battery at O’Reilly and AutoZone). I tried multiple times to have her explain the battery she changed using a different term other than “interstate” and she insisted on not changing it, nor could explain it was just a battery brand and not the hybrid battery they were changing. The car wash and oil change that I asked for were also not done. This wasted too much of my time and money as I had to rent a car and take days off for longer than what was needed, and the fact she tried to lie to get more money out of me was out right disrespectful. I will not be bringing in my car here and will be telling my friends and family the same. I thought bring your car into the same dealer you bought it from would be safe... apparently not!

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/17/2018 07:43 AM

Hello Amro,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

OC

Olgerts C.

Oak Park, IL

2007 Hyundai Sonata

11/14/2017

Service Type: Maintenance

Verified Customer

Category: Service

great cars, poor and costly service.

yes and no service

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 11/16/2017 09:04 AM

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2009 Hyundai Genesis

08/19/2017

Service Type: Maintenance

Verified Customer

Category: Service

Service

I have not received any update on a part that I have already paid for-when I called to check on it in the early after on a Friday, I was assured someone would update me that day and I did not receive a phone call back.

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/21/2017 01:55 PM

Hello James,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

EJ

Erema J.

Chicago, IL

2008 Hyundai Santa Fe

07/24/2017

Service Type: Maintenance

Verified Customer

Category: Service

Figaro and Erema Jackson

kept car too long never fixed the issue that

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/24/2017 10:23 AM

Hello Mr.& Mrs. Jackson,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2011 Hyundai Veracruz

06/13/2017

Service Type: Maintenance

Verified Customer

Category: Service

GREAT VEHICLES BACKED UP BY A GREAT WARRENTY BUT THE CUSTOMER SERVICE/SERVICE DEPARTMENT IS REALLY HORRIBLE!!! WOULD RECOMMEND NEW MANAGEMENT

Service department is horrible mechanics are not reliable or professional will not recommend anyone to this location could not fix my vehicle been there twice cars been there for a total of 8days and they still could not figure out the problem Christine could not gave no details whatsoever always got the run a round will not be purchasing from this location again. I will be taking my money else where

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/13/2017 02:49 PM

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

CG

Charles G.

Chicago, IL

2013 Hyundai Sonata

05/02/2017

Service Type: Repair

Verified Customer

Category: Service

service

bad

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/03/2017 11:47 AM

Hello Charles,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

CG

Constantin G.

Des Plaines, IL

2017 Hyundai Santa Fe

05/01/2017

Service Type: Repair

Verified Customer

Category: Service

Got a flat tire from them, I had to pay for everything.

I wrote my review into the comments section.

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/02/2017 07:41 AM

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

WA

Willia A.

Chicago, IL

2012 Hyundai Sonata

02/20/2017

Service Type: Repair

Verified Customer

Category: Service

You can't trust what the staff tell you about your car, my tail light has been fix twice and is stillvout

I don't truss staff

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/21/2017 06:42 AM

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

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