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SureCritic / Hyundai Dealer / McGrath City Hyundai / CHRISTINE TONELLI
CT

CHRISTINE TONELLI

McGrath City Hyundai
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(579 reviews)
40

Reviews of CHRISTINE TONELLI

SK
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Stacy K.
Chicago, IL
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/18/2022
Service Type: Repair
verified customer Verified Customer
6
Category: Service
Cold waiting area. Cost is up there
Representative was excellent.
CHRIS C. from McGrath City Hyundai responded on 02/22/2022 02:04 PM

I just wanted to say thank you very much for your review!  We greatly appreciate you taking the time to complete it.  Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience.  We are currently going through a construction/remodel projects which has been causing some issues with heating ,as well as, lighting and electrical.  I am sure when the remodel is complete, tempature will no longer be an issue in our waiting room.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

Employees worked with
CT
CHRISTINE TONELLI
TC
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Tim C.
Chicago, IL
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Excellent service
Had to drop off my car in a winter storm. Christine at the service desk made sure that I was able to get a Lyft. Would recommend
CHRIS C. from McGrath City Hyundai responded on 02/05/2022 02:15 PM

I just wanted to say thank you very much for your review!  We greatly appreciate you taking the time to complete it.  Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience.  Thank you for the understanding in regards to our staffing levels and we are currently working on the scheduling system for better spacing of appointments.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

Employees worked with
CT
CHRISTINE TONELLI
MW
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Maurice W.
Chicago, IL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Hyundai dealership
I’d definitely return here and recommend this dealership to all my family and friends
ANA R. from McGrath City Hyundai responded on 01/10/2022 07:33 AM

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Ana Rivera
Client Relations Manager
AnaR@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
RC
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Richard C.
Bridgeview, IL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Christine should get a raise or a promotion :)
Christine is an excellent customer service person. Great job!
ANA R. from McGrath City Hyundai responded on 12/21/2021 10:19 AM

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Ana Rivera
Client Relations Manager
AnaR@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Elmwood Park, IL
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Thank You McGrath
Thank you, Christine! Good Service!
ANA R. from McGrath City Hyundai responded on 12/13/2021 01:50 PM

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Ana Rivera
Client Relations Manager
AnaR@mcgrathcity.com

 

Employees worked with
CT
CHRISTINE TONELLI
BK
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Barry K.
Chicago, IL
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/10/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Great job
Great service
CONSTANCIA M. from McGrath City Hyundai responded on 12/10/2021 07:42 AM

My name is Ana, I am the clients relations manager here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I truly apologize for the long wait to be greeted, and I assure that next time our staff will be on it. We strive to be a 5 star dealer, and would appreciate if you could help us keep that status, by rescoring  us on the survey. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-804-5016. I look forward to speaking with you soon.

Respectfully,

Client Relations Manager
AnaR@mcgrathcity.com

Ana Rivera

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2013 Hyundai Elantra Gt
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/07/2021
Service Type: Maintenance
verified customer Verified Customer
1
Category: Service
Excellent staff horrible organization
The car took hours longer than their estimation. They couldn’t find my part which means they are very disorganized, it took them one hour and a half just to do that. Their customer service is very good however and it was their only saving Grace
CONSTANCIA M. from McGrath City Hyundai responded on 12/08/2021 10:18 AM

My name is Ana, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,
Ana Rivera
Mcgrath City Hyundai
anar@mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
The service are excellent very professional and friendly
CONSTANCIA M. from McGrath City Hyundai responded on 11/13/2021 01:35 PM

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
JS
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Janet S.
Chicago, IL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
The staff has been serviced oriented even with in increase of business.
CONSTANCIA M. from McGrath City Hyundai responded on 11/08/2021 06:27 AM

Janet,
Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

 

Employees worked with
CT
CHRISTINE TONELLI
GJ
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Gregory J.
Chicago, IL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Christine in Service
I have been going here for years, and can't always have a good experience with Christine T in service. She is attentive, gets back to me in a timely fashion, and is very with the pricing for any service for you vehicle.
I highly recommend Christine and this dealership if you want good service and a fair price.
CONSTANCIA M. from McGrath City Hyundai responded on 11/02/2021 11:17 AM

Gregory,
Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
PK
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Patrick K.
Chicago, IL
2018 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/05/2021
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Horrible Communication!!
Service Dept does not keep you informed as to what is going on with your vehicle. I understood that they were very busy, I just wanted to be updated on the status of my vehicle. Was never told that it would take over 2 weeks to get my car done. Every time I called, I was on hold over 30 min to talk to someone who could not answer any of my questions, was told I would get a call back from my service rep (which never happened).
CONSTANCIA M. from McGrath City Hyundai responded on 10/07/2021 03:17 PM

Patrick,
My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-804-5016. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Elmwood Park, IL
2019 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/05/2021
Service Type: Maintenance
verified customer Verified Customer
5
Category: Service
Be prepared to wait
My wait time for a standard oil change was 2.5 hours.
CONSTANCIA M. from McGrath City Hyundai responded on 10/05/2021 02:00 PM

My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
CD
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Clarence D.
Chicago, IL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2021
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Lovely Staff but lacks Technicians
The need for service technicians is at an all time high at this place. They are quick once the actually look at a vehicle. Lot of cars that needed to be worked on. Waited 8 days for a 1 day job.
CONSTANCIA M. from McGrath City Hyundai responded on 09/29/2021 05:39 AM

Clarence, 

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,
Donna Vician
Customer Service Team Member
dvician@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2018 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/20/2021
Service Type: Maintenance
verified customer Verified Customer
5
Category: Service
Time-consuming
Plan to spend your whole day dealing with them even if your appointment is the first one of the day.
CONSTANCIA M. from McGrath City Hyundai responded on 09/22/2021 09:42 AM

My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-804-5016. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

 

Employees worked with
CT
CHRISTINE TONELLI
KS
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Krystyna S.
Elk Grove Village, IL
2014 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always friendly, always helpful.
They take care of my cars for many years.
CONSTANCIA M. from McGrath City Hyundai responded on 09/15/2021 07:51 AM

Krystyna, 

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
TT
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Timothy T.
Chicago, IL
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service dept.
They are always accommodating and pleasant and professional. Check in was easy. Was treated well.
CONSTANCIA M. from McGrath City Hyundai responded on 09/15/2021 07:50 AM

Timothy, 

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Elmwood Park, IL
2019 Hyundai Veloster N
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Christine is the best
Christine is always there and always the best at getting my car in and ready for service.
CONSTANCIA M. from McGrath City Hyundai responded on 09/03/2021 11:58 AM

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
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