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CHRISTINE TONELLI

McGrath City Hyundai
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(579 reviews)
40

Reviews of CHRISTINE TONELLI

Verified Customer
Elmwood Park, IL
2013 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/10/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service is ok
Service is good but you do need to keep in mind they take longer than time expected.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/10/2018 02:00 PM

Hello Mrs.Cano,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
KS
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Kim S.
Chicago, IL
2013 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/02/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The Dealership is Great
I'm not happy with my Vehicle. Had a recall on engine took 2 weeks to put in. They gave me hard time on Loaner car had to call Corp. and got one after two days. Over all this is my first Hyundai and I want buy another.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/02/2018 02:04 PM

Hello,


My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
MG
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Munah G.
Forest Park, IL
2014 Hyundai Accent
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/09/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
I like that it's closer to me, and the staff is very friendly.
Overall, I prefer taking my car to the dealer but it is becoming crazy expensive to get a simple task done.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/11/2017 09:33 AM

Hello Munah,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
JM
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Jeremy M.
Chicago, IL
2008 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2017
verified customer Verified Customer
Category: Service
People are nice.
McGrath cares about their customers. They reached out to me to make sure my car was running smoothly. Great customer service goes a long way with me. Keep a smile on your customers.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/04/2017
Service Type: Maintenance
Category: Service
People are nice.
Service n people are very nice n helpful
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/04/2017 09:03 AM

Hello Jeremy,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2017 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/10/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Horrible Service
I had to go multiple times because Service did not want to fix the issues I was having. I kept having the same issues and had to show them multiple videos of the concerning issues. Will definitely be visiting another Hyundai from now on.
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/11/2017 07:12 AM

Hello,


My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
EW
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Eve W.
Oak Park, IL
2011 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/04/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Too expensive
See previous page
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/04/2017 07:31 AM

Hello Eve,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
SB
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Sharee B.
Maywood, IL
2011 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/20/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Nothing
N/A
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/21/2017 08:08 AM

Hello Sharee,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Carol Stream, IL
2017 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/29/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good service
I would give five stars but your service crew needs to be more careful. I dont pay 400 a month to have to get my car fixed every time i come in.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/30/2017 07:53 AM

Hello Anthony,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
DE
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Debra E.
Chicago, IL
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/25/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Mechanic service is not like it used to be.
I dropped my car off at 7:15 AM for an oil change, recalls, and check the breaks because last time I was there you told me they would probably need to be changed the next visit. I hear nothing all day from the dealer. At 4:35 PM I receive a call from the dealer indicating that I need front breaks. Also please be aware that my pickup time on the work order was to be 4:30 PM. I was not very happy with the call and asked why, at 4:35 PM you are now calling me to tell me I need front breaks when my car was dropped off for service over 8 hours ago. They indicate the service tech just brought the car back with the notes. The service tech is in the background saying he can do the breaks now. I let him do the breaks. My question is - Why are you waiting over 8 hours to call me to tell me my car needs additional work? I dropped off my car for the specific reason of not wanting to sit there while work was being performed. I have been a very loyal customer to this dealer location and felt like I was not treated very kindly and that no one really cared that I was being called at 4:35 PM to tell me additional work was needed to be done. Please note I do NOT feel like this was the fault of the service person that checked me in. I think there should be some type of re-organization with the mechanics. It is not fair to wait until the end of the day to work on a car that is brought in first thing in the morning. As of right now I am reviewing my options to find another Hyundai dealer close to my residence. This is also upsetting because we are now in the process of starting to review options of purchasing a new vehicle for my husband and I was trying to talk him into a Hyundai from your dealership.
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/25/2017 11:24 AM

Hello Debra,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
DS
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Debra S.
Chicago, IL
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2017
verified customer Verified Customer
Category: Service
Repair and recall
Loredana isn't going out of her way to resolve my concerns
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/14/2017
Service Type: Repair
Category: Service
Repair visit
No further comments
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/14/2017 12:03 PM

Hello Debra,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
AG
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Angeline G.
Elmwood Park, IL
2021 Hyundai Venue
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/19/2022
Service Type: Repair
verified customer Verified Customer
6
Category: Service
Excellent
They let you drop the car off after hours. They called me the next morning before they started services to double check everything. Friendly staff. They updated me and had my car ready earlier than expected. Overall happy with my experience.
Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2016 Hyundai Tucson
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/10/2022
verified customer Verified Customer
9
Category: Service
Christina is always positive.
Christina In the service department. I can't remember her last name. every time I come she has a positive attitude. Always willing to help.
Employees worked with
CT
CHRISTINE TONELLI
SK
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Stacy K.
Chicago, IL
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/18/2022
Service Type: Repair
verified customer Verified Customer
6
Category: Service
Cold waiting area. Cost is up there
Representative was excellent.
CHRIS C. from McGrath City Hyundai responded on 02/22/2022 02:04 PM

I just wanted to say thank you very much for your review!  We greatly appreciate you taking the time to complete it.  Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience.  We are currently going through a construction/remodel projects which has been causing some issues with heating ,as well as, lighting and electrical.  I am sure when the remodel is complete, tempature will no longer be an issue in our waiting room.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

Employees worked with
CT
CHRISTINE TONELLI
BK
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Barry K.
Chicago, IL
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/10/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Great job
Great service
CONSTANCIA M. from McGrath City Hyundai responded on 12/10/2021 07:42 AM

My name is Ana, I am the clients relations manager here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I truly apologize for the long wait to be greeted, and I assure that next time our staff will be on it. We strive to be a 5 star dealer, and would appreciate if you could help us keep that status, by rescoring  us on the survey. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-804-5016. I look forward to speaking with you soon.

Respectfully,

Client Relations Manager
AnaR@mcgrathcity.com

Ana Rivera

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2021
verified customer Verified Customer
Category: Service
No Worries about customer service Christine to the rescue.
After all the problems that I had with my vehicle Christine was able to keep me calm during this pandemic and get me back on the road safely..it took time and patience, Christine made sure she kept me updated. She worked hard to ensure I had a good experience..Thanks again for your services. MS. HILL
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/01/2021
Service Type: Repair
Category: Service
Customer service
Even though I was frustrated and upset about all the issues that was going on with my car Christine kept me so calm she was so great she is just wonderful and I want to thank her for helping me get through me not having my car for several weeks she's the best thank you
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 06/02/2021 10:40 AM

My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
GL
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Gloria L.
Forest Park, IL
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
People
All good
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 05/17/2021 06:18 AM

Gloria,
My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
RW
gravatar
Reginald W.
Chicago, IL
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2021
verified customer Verified Customer
Category: Service
The service was awesome!
The service was excellent.. I was greeted with the upmost respect and a great smile very nice.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/01/2021
Service Type: Maintenance
Category: Service
CONSTANCIA MONTOYA Greeted me with a great smile she was very nice and made me very comfortable.
CONSTANCIA MONTOYA Was awesome ?
When I came in she greeted me with a nice smile and made me very comfortable and took care of me right away and I was very happy ? to say the least.
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 04/02/2021 03:02 PM

Reginald,

My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2004 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Delay Because of Waiting on Car Parts
It took three weeks to get my car repair due to waiting for the parts. During the time, I was keep on notice of the my car status. Once they received the parts, my car was repaired in one day. And received an apology from everyone, despite it was not their fault that the parts order was delayed.
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 07/28/2020 02:31 PM

Hello 


Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
ND
gravatar
Nagil D.
Harwood Heights, IL
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Overall good experience
Christine does well to communicate progress of vehicle repair/maintenance.
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 05/22/2020 05:21 PM

Hello Nagil, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com
773-804-5052 ext 8908

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Christine was knowledgeable and friendly. Good customer service.
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 03/21/2020 07:31 AM

Hello, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist

Employees worked with
CT
CHRISTINE TONELLI
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