CARLOS VELASCO

.

I am so sorry for the issues you had at the last service. I have contacted you to see if we can talk about what I can do to help the situation. Please feel free to contact me and we can see how we can resolve this issue in the future. Thank you for your time and hope to hear from you soon.                                          Carlos Velasco                                        Service Manager                                         (951)699-6807

I am so sorry you feel this way about our dealership. As I recall we never refused you bringing your vehicle in for the sunroof issue. We simply asked to have the vehicle towed in for inspections of the sunroof ( as per Hyundai guidelines) We do follow protocol as per Hyundai and that is step one. Unfortunately you did not choose to bring your vehicle in and for that we were not able to inspect the vehicle as needed to see if it was a warrant able repair. 

I am so sorry that you feel we were trying to "take you" for any extra money. As stated when you had signed the paperwork for the original estimate, we would advise you on any extra charges once we found the issue. In this case we took it apart to the point of failure and then the repairs needed to take place. Performing extra work unfortunately will cost more. I do apologize for any inconvenience we may have caused. 

Thank you very much for the survey. We appreciate the response. 

I am very sorry that you feel we did not perform quality work. Unfortunately there is nothing more to perform on this recall other then installing a label and making sure the latch on the seat belt was properly lined up. This recall was performed once before and Hyundai corporate advised to "inspect and install a lable only" I hope it was a clear enough explanation on the quick service we provided. I will be more then happy to send you the recall information to show you the process. 

I would like to start by apologizing for the issues you had with the restroom. I will be having a conversation with the receptionist and with our cleaning crew to make sure we have the restroom stocked with all needed items. 

I am so sorry for what happened on your visit. I will make sure we take care of the recall without any more inconvenience. Thanks for the feedback as this is this is the only way to fix any issues and allows us to grow as a company. 

I do apologize for the inconvenience on the last service.  I do know that we performed different services that do require shorter time for repairs. We do try and get every customer serviced as soon as possible. Thanks for your understanding and we will see you on your next service. 

Hello, I am so sorry for the miss-communication on your last service.  Thanks for the feedback as we are always looking to improve our service team. Thanks again and see you on your next service. 

I am so sorry for the issues that occurred on your last service. Please feel free to contact me when you get a change, even though the issue has somewhat been resolved I would like to go over a few things. Please call or email me at Cvelasco@temeculahyundai.com or the phone number listed below.  

I'm so very sorry to hear about the wait on your last service. I know we do take a bit longer then other "quick lube" shops due to the multi point inspections that are performed and also the car wash. If I can help in any way in the future please let me know. 



                                                                   Carlos Velasco
                                                                  Service Manager 
                                                                  (619) 787-8667

I would like to extend my apologies for your last couple of service visits. We try and make sure we shuttle whomever as soon as possible. We have recently started to use "lyft" as a company to drop people off and pick up as well. Please feel free on your next service to ask if we can call a "lyft" and we will be more then happy to take you and also pick you up. On behalf of our entire service team we thank you for your business and apologize for any inconvenience we may have caused. 

I wanted to take the time and apologize for the issues on your last service. As I looked over your paperwork I did see the charge for the car was but also saw that we put a $10.00 discount. We do the charge and discount so we can keep track of our washes. As far as the tire pressure I can completely understand and there are no excuses on not setting pressures. I thank you for the feedback as its the only way for us to fix the issues that are made. If you have any questions or need any assistance on your vehicle or questions on paperwork please feel free to contact me. 


                                                                 Carlos Velasco
                                                                Service Manager 
                                                                (951) 699-6807

        I wanted to apologize for the inconvenience we have caused you and the vehicle with a oil leak. We are more then happy to assist with anything you may need to compensate for the issues. Please feel free to contact us on what we can do to help. It is not normal practice for us and we are very sorry for how we returned your vehicle to you. Please feel free to call or email us to see what we can do to help the situation. Thanks and hope you have a great weekend.

                                                           Carlos Velasco
                                                          (951)699-6807
                                               Cvelasco@temeculahyundai.com

Mr. Tarpley,

        I understand your frustration with the cost of the services provided on your vehicle at the last service visit. We strive to be competitive with other dealers around the area and pride ourselves in the service we provide. I wanted to reach out to you and see if there is anything I can do to assist with keeping you as a happy customer. I have looked into your history and noticed you a very loyal to our company and we want to continue our relationship with you. Please contact me if there is anything I can do for you.

Carlos Velasco
Service Manager
(951) 699-6807