CARLOS VELASCO

Thank you for speaking to me today and accepting our apology.

We value your business and assure you this won't happen again.

Enjoy your day,

Please contact me so we can discuss what happened.

Thank you,

Ricardo,

Thanks for taking the time with me this morning to explain the situation.

Please  this survey and I already contacted Hyundai Corporate Office to let them know the service on your 2016 was good, it's the 2017 that you're concerned with.

Thanks again,

Ricardo,

Yes I spoke with theme about your payment situation and provided them additional information regarding your request.

Thanks again for re scoring your survey.

Please accept our apology.

I spoke to your service advisor and he feels terrible about what happened.

Please contact me so we can make this right for you.

Thank you,

Valued customer,

Please accept my apology for your last service visit. We strive to run an efficient customer friendly service departmnet but I know after reading your comments we fell way short of your expectations. 
Please contact me @ 951 699-6807 so we can discuss your service experience and what I can do to make this right.

Thank you for your feedback.

Thank-you for your feedback and please feel free to contact me if your would like.

Thank-you for your reiview and your feedback. We apologize that your recent service was unsatisfactory as we do appriciate your business.

We appologize that you needed more then just evacuate and recharge you system. We put dye in the system when we did this as a vehicle with 164k miles on may have additional issues. Once the system was filled and operating was when we were able to find the other issue. The charge was the same either way as we did not charge you for freon.
I hope this clears up some confusion and welcome a phone call if you have any other questions and or concerns.

We appriciate your feedback and  apologize as we are doing our part in taking this serious for future water issues, as compaines have been asked to still hold off on the over use of water.
We are looking into differant alternatives, ie; water recycling car wash and or outside car wash coupons.

Thank-you for your feedback !

I do apologize about your recent visit and hope that we can do better for you in the future !

We appriciate and Thank-you for yur ffedback.

Karl,

I know it is frustrating to hear that a part is not covered under warranty at 88k miles and then to hear how much it was was shocking. I do understand why you are upset. 
As far as the noise I also understand, I have the same vehicle and if you would like to come in I would be glad to have you listen to mine also.


Sincerely,

We do apologize that you feel we are too expensive. We do use factory parts and our technicians are trained to work on your Hyundai. 
We know your have choice but do hope you give us another chance.

Michiyo,

I am so glad to hear that this was not you that filled this out !! 
I am trying to have this removed as the real customer had a Great experience with Temecula Hyundai !

Thank-you !!

I can not apologize enough for our lack of communication. It is not the type of service we pride ourself on.
Thank-you for your feedback and again accept my sincere apologies.

Rodger,

I would love the chance to speak with you regrding your recent visit and ask if we did something wrong to have you mark no on the recommend to friends. 
Please call me if you feel like talking to me.