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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

JA
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John A.
Temecula, CA
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great dealership
Always have great service at Temecula Hyundai. They picked my car up and brought it back when it was completed. All services & recommendations were communicated during the service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/18/2020 12:19 PM

Thank you for the 5 star review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
LA
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Linda A.
Murrieta, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Yay for Hyundai !!!!
This is my first time using the pick up and delivery service I love it the gentleman who came was courteous and friendly. The Temecula dealership called me on the phone and gave me updates and the gentleman
driver called and told me he was on his way back.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/18/2020 12:18 PM

Thank you for the 5 star review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
JD
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James D.
Temecula, CA
2013 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Job
As Always Carlos and the rest of the crew were fast and did a wonderful job.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/11/2020 08:24 AM

Thank you for coming in to see us and for the great 5 star review.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
CW
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Carey W.
Temecula, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always friendly and helpful
Never have any problems going to the Temecula Hyundai there waiting room is always clean and Never pushy to my needs. I’m and out fast. If I have a problem they are always quick to get in. I also want to note Carlos being very helpful my mom is older and when ever she has issues with her car he is very kind to her.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/11/2020 08:24 AM

Thank you for coming in to see us and for the great 5 star review.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
MS
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Mckenzie S.
Menifee, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service department
I come here only due to Carlos in the service department. He is amazing with wonderful customer service always.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/30/2020 07:04 AM

Thank you for the great 5 star review. We appreciate you as a customer. Take care of Carlos. He has a great name so must be a great guy. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
JA
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Jerri A.
Fallbrook, CA
2008 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
This visit was just to take care of a warranty issue, but, did find a few things that need to be fixed, which was good. Will make an appointment.
see above.....
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/28/2020 08:34 AM

Thank you for the great 5 star review. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
BB
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Barbara B.
Murrieta, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast Friendly Service!!
Have taken my car in twice to service dept in last couple weeks and both time friendly and fast service! Highly recommend service department.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/28/2020 08:33 AM

Thank you for the great 5 star review. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
DL
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Dwayne L.
Murrieta, CA
2019 Hyundai Santa Fe Xl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Consistently Great Service.
This service group continues to provide a high standard of customer and vehicle service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/20/2020 11:43 AM

Thank you for the great 5 star review. Hope you are staying safe and hope to see you for any service you may need in the future. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Menifee, CA
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
From Amanda checking in the car to Carlos writing it up, it was a smooth process. During the trying times Temecula Hyundia is keeping us safe on the road. Oil and tire rotation rolling again.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/07/2020 04:00 PM

Thank you so very much for taking the time to get your vehicle serviced with us. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
DL
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Dwayne L.
Murrieta, CA
2019 Hyundai Santa Fe Xl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Rain or Shine
Had a great experience. Very courteous, responsive and professional.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/07/2020 03:57 PM

Thank you so very much for taking the time to get your vehicle serviced with us. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
TF
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Teresa F.
Wildomar, CA
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service in a timely manner with a great attitude
I love that Hyundai backs up there cars. It makes me feel great about purchasing with Hyundai again
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/07/2020 03:57 PM

Thank you so very much for taking the time to get your vehicle serviced with us. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
LB
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Leodegario B.
Murrieta, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Ready to help even during this “crisis”!
I came in with no appointment but my Tucson is losing power & I have no extra car. Carlos made sure it would be done soon and indeed, I was out in less than 2 hours and everything was done for for free! Thanks guys and be safe!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/31/2020 02:58 PM

Thank you for the great 5 star review. We appreciate you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
CM
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Cynthia M.
Menifee, CA
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Got me the cheapest deal possible
They've helped me so much by reducing costs and submitting reports in order to get the cheapest deal possible. They were able to get Hyundai to cover a $1,600 repair because of a recall from 3 years ago that I had no idea about. They've been nice and very helpful each step of the way.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/10/2020 09:25 AM

Thank you so very much for the great 5 star review. Hope you have a great week. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast, friendly, and caring service
Great service that was fast and follow up was great
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/03/2020 07:14 AM

Thank you for the great 5 star review. Hope you have a great day. 




                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
MK
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Mishell K.
Murrieta, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
The men and women at Temecula Hyundai Service are outstanding. The service and friendliness they deliver is exceptional. It's why I keep coming back. :)
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/28/2020 01:10 PM

Thank you so very much. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Wildomar, CA
2015 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly staff
Could be quicker.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/28/2020 07:06 AM

I am so very sorry that we have failed to go over your paperwork upon taking off. I will make sure to have a conversation with my staff and cashiers that they need to make sure and go over paperwork very thoroughly. I am very sorry for the inconvenience. We have started to go paperless and I will look and see if we have emailed you a copy of the M.P.I ( multi point inspection) . 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
JP
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Judy P.
Temecula, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Your service advisors are great, attentive and helpful.
Thank you for also having Lyft Available for our convenience. It makes you feel at ease knowing that you can get to and from work in such a timely manner. It is much appreciated to have the service available for those who need it.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/24/2020 04:14 PM

Thank you for the great 5 star review. I am glad that our Lyft service is appreciated. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
DT
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David T.
Lake Elsinore, CA
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai Service
Good servce.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/23/2020 10:27 AM

Thank you for the great 5 star review. Hope you have a great Sunday. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
JH
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John H.
Wildomar, CA
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Rating
Excellent customer service from Carlos Velasco and Steve Enriguez.
Kudos to your mechanics as well.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/11/2020 09:26 AM

Thank you for the kind words. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
LB
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Leodegario B.
Murrieta, CA
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service every time!
I brought my daughter’s car for service and got taken cared of in less than an hour even though I had no appointment! Good job guys and thanks!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/03/2020 12:09 PM

Thank you form coming in to see us. We appreciate the great 5 star review. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
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