DT

DANNY PEREZ TORRES

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(577 reviews)
81

SH
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Stacey H.
Saint Johns, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always Great Service
Always great service, but for first line needs help. I waited for 15 minutes before anyone acknowledged me. When I finally was acknowledged the service was excellent. The sad part is they talked with one another looked at me and didn't acknowledge me.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/26/2020 06:55 AM

Thank you for taking the time to share your service experience with us. Our sincere apologies for uncharacteristic time it took to greet you. We appreciate the feedback to help us improve. We are committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

MM
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Morris M.
Ponte Vedra Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A great auto dealership
I have bought three cars from them. They are price competitive, customer oriented and when you get service you feel part of the Hyundai family. I am looking forward to getting a 2021 in April 2021.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/25/2020 02:03 PM

 We greatly appreciate you taking the time to share your experiences with us and you kind words. We are committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Green Cove Springs, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Efficiency and Courtesy
I make a 42 mile drive to get to St. Augustine to service my car....so there has to be a good reason for doing so. The Service Staff are courteous, knowledgeable; the technicians are efficient and not to be forgotten, the guys who wash the car- I'm often being asked if I bought a new car....it is so shiny, not sure what material they use, but it must be top notch to get such compliments.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/22/2020 05:50 AM

 We greatly appreciate you for taking the time to share your kind words and continued loyalty to Hyundai of St Augustine. Our service team is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

AT
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Alberto T.
Bunnell, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Personnel
They are sincere, honest and treat there customers with respect and honesty
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/22/2020 05:48 AM

Thank you for taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

DW
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David W.
Saint Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Courteous-knowledgeable-friendly-professional
Excellent and timely service.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/16/2020 05:42 AM

 We thank you for sharing your service experience with us and the 5 star rating. Our service team is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

DS
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Deborah S.
Saint Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Door latch replacement
Rear passenger door would not open. It was determined the latch failed and needed to be replaced. Fortunately it was coveted under the warranty.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/11/2020 02:00 PM

 Thank you for taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

RC
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Raymond C.
St. Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service..
Quick, efficient and courteous.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/02/2020 06:12 AM

We greatly appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. Our team is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

Verified Customer
Saint Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
Great service and done very quickly
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/29/2020 06:35 AM

 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

Verified Customer
Palm Coast, FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Needs to be more Covid-19 aware
I feel service staff should be required to wear masks (and not just if a customer wears one) and half the customers waiting did not have masks on either. Seats in waiting area should be 6ft apart as well as service staff when talking to customers.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/26/2020 06:19 AM

Thank you for taking the time to share your service experience with us. I am sincerely sorry to hear you did not feel comfortable with us on your visit. Our number 1 priority has always been the safety of our guests and employees. Your feedback is greatly appreciated, as we have made some process changes and are still working on new ideas.  

 Your feedback is much appreciated and we are now requiring our service drive team to wear masks.  We are currently not requiring our guests to wear masks as we feel this is their choice and we respect all of our guest's decisions. 

  We have staggered our employees shifts and if they are not feeling well they are required to stay home. 
 Currently, our lounge and guest areas are being disinfected every hour and provided an outside seating area as well. We have been researching contactless service write up options and No waiting guests allowed processes. Unfortunately, this is unacceptable to some of our guests we have polled. 

 We are disinfecting all of our guests vehicles before and after servicing and our shuttle van and service rentals too. Some of our guests are still asking for us to provide shuttle service as an alternative to using Uber or Lyft services. 
 We value your loyalty and again my apologies for us letting you down. I appreciate your candid feedback to help us continually improve our safety measures. I will be readdressing the importance of social distancing to our service team.  If there is anything I may do to regain your confidence in us, please let me know. Danny, your service consultant will be following up with you shortly.

 We have just received a new disinfectant product from MetoTech called Transform and is applied to the entire interior of vehicles that is proven to kill bacteria including Covid-19. This is applied by our technicians using a special sprayer and the process will take about 35 minutes to complete. This product is so safe that they use it on almost every tomato grown in the USA. 
 It would be my pleasure to offer this service to you at NO charge for the uncharacteristic level of service you received and the valuable feedback you have provided. Please let me know if this sounds good to you and when we may make the arrangements. 
We are committed to exceeding your expectations and would love to prove it. 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

MK
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Maurice K.
Saint Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Staff are excellent
Everyone is very friendly and it is always a good experience. They are very proficient and explain everything in detail. I would never go anywhere else !
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/18/2020 11:57 AM

  Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

BG
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Barbara G.
Palm Coast, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courtesy and professional service
I’ve been dealing with them for 12 years and have been satisfied
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/13/2020 11:59 AM

 We greatly appreciate you taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

SS
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Sandra S.
Elkton, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
happy
great service, attention to detail.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/30/2020 11:44 AM

 We thank you for taking the time to share your service experience with us and kind words. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

DY
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David Y.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
customer oriented and focused
We really love the management team at St Augustine Hyundai ! They talk the talk and walk the walk. We had 2 issues and this dealership lived up to their commitment and we think very highly of them and their staff.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/20/2020 10:18 AM

 We greatly appreciate you taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

FM
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Francisco M.
Ocala, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
n/a
n/a
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/02/2020 08:01 AM

 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

SB
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Susan B.
Saint Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Great job
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/31/2020 12:18 PM

 Thank you for sharing your service experience with us and the your kind words. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

Verified Customer
St. Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service In and Out
If you need a fast and reliable service they do the best job- even wash your car for an oil change.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/31/2020 12:15 PM

 Thank you for taking the time to share your kind words with us. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

LS
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Leslie S.
Palm Coast, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast freindly service.
Did a great job and took care of my problem with my car.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/25/2020 09:56 AM

 Thank you for taking the time to share your service experience with us and your kind words. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

CW
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Carl W.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
the people ansd service provided.
10 stars out of 10
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/23/2020 12:53 PM

 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

RS
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Roger S.
Palm Coast, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service was good and reasonable
nice wash and vacuum job.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/10/2020 02:04 PM

 Thank you for sharing your service experience with us. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

PM
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Phillip M.
Satsuma, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
great service and every one at the dealership very nice and helpful.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/10/2020 10:17 AM

 Thank you for sharing your service experience and kind words with us. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
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